Where not completely pet friendly . Only friendly towards dogs . Paid an additional 20 for one cat.
I ended up with bedbug bites on several areas of my body. The bed cover was stained . Will never come back too this location!!
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酒店回复: Dear Respected Traveler,I appreciate you sharing your feedback following your stay at the Red Roof Inn Conroe North - Willis. I was saddened to read that your stay fell short of your expectations due to the state of your room and the bugs you noticed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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The room was not verry clean, the cover blanket was stained in different areas several of the lamps could not be turned on. The toilet was not secured to the floor. The toilet was stained all on the inside. The towels were all Grey looking and old.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Conroe North - Willis. I'm very sorry to hear about the issues you encountered with the cleanliness of your room, the stained blanket, malfunctioning lamps, and the condition of the toilet. Please accept our sincerest apologies for this matter. I have notified the property of your comments to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
1.0分
其他
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Checked in and left for meeting, on return, found air not cooling, ice box not working and stunk when opened, floor filthy, hot water cut off at sink, turned valve open it leaked when turned on, cut back off. Stopper in sink did not work. Linen on bed stained holes in sheets, pillows stained and stunk. I loaded my stuff and checked out. Advised desk ckerk of problems response ill check it out.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Conroe North - Willis. I am sincerely sorry to hear about the numerous issues you encountered during your brief stay. The malfunctioning air conditioning, broken ice box, unsanitary conditions, and plumbing problems are completely unacceptable. We regret that the condition of your room and our initial response did not meet your expectations or our standards. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
5.0分
商务出差
Second time staying and we love it,the rooms are clean,very nice and helpful people that work here.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Conroe North - Willis. We're thrilled to hear you enjoyed your second stay with us. Knowing you appreciate our clean rooms and the helpfulness of our staff is incredibly rewarding. We strive to provide a welcoming and comfortable environment for all our guests, and your positive feedback confirms we're on the right track. Here at Red Roof, we are committed to continue provide great experiences for you. Thank you again for sharing your experience with us. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
Definitely needs updated pictures. I completed my stay but would never stay here again for the price we paid. Sad!
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Conroe North - Willis. I'm truly sorry to hear that your stay did not meet your expectations, especially considering the price you paid. I understand your disappointment regarding the pictures and your overall experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. While we understand your decision, we’d be grateful if you would consider staying at one of our other Red Roof hotels, where we are ready to provide you with a better experience.Sincerely,AnnRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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The bathroom in room 101 had a very bad smell, and the toilet was severely clogged, as was the bathtub and sink. The sheets and towels were very stained. Luckily, it was only one night, but I left with a bedbug in my luggage. It's not a place I want to return to. And I feel sorry for the friendly front desk guy.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Conroe North - Willis. I am glad to know you found our staff to be friendly. However I was truly disheartened to read that your stay fell short of your expectations due to the state of the bathtub, the toilet, the smell and the bug you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
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We booked a room for the night and did not stay in it. One bed was at a slant, scratches all over the floor, curtains had rips/cuts in them, there was a noodle on the window trim, stains on the bedding… could definitely use some TLC.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Conroe North - Willis. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the bed and the condition of the room. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,IshiRed Roof Management RediResponse Specialist
1.0分
其他
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Do not stay here!!!
Made reservations online, got to hotel, rooms were disgusting, staff were rude, management not available, no options given to fix the situation.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof Inn Conroe North - Willis. We are sorry you had a less than satisfactory experience. It is disheartening to learn that the rooms were not up to your standards and the interaction you had from our staff. Your feedback is invaluable, and I assure you that we are taking immediate steps to address these issues with our staff. Thank you for choosing Red Roof. We value your patronage and hope to provide a better experience in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
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DO NOT BOOK THIS HOTEL
If I could rate this place anything lower I would. It was very disgusting. To begin with the hotel clerk to the room. I choose this hotel due to being the closest after a wedding. And upon arrival the room was a mess. Beds had dirty sheets the room smelled nasty had a humid smell. And what really made me leave was the bed bugs. I asked for refund the hotel clerk was very rude.
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酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Conroe North - Willis. I was saddened to read that your stay fell short of your expectations due to the bed bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JMRed Roof Management RediResponse Specialist
浴室需要重新装修，需要换上新床单。
Where not completely pet friendly . Only friendly towards dogs . Paid an additional 20 for one cat.
I ended up with bedbug bites on several areas of my body. The bed cover was stained . Will never come back too this location!!
The room was not verry clean, the cover blanket was stained in different areas several of the lamps could not be turned on. The toilet was not secured to the floor. The toilet was stained all on the inside. The towels were all Grey looking and old.
Checked in and left for meeting, on return, found air not cooling, ice box not working and stunk when opened, floor filthy, hot water cut off at sink, turned valve open it leaked when turned on, cut back off. Stopper in sink did not work. Linen on bed stained holes in sheets, pillows stained and stunk. I loaded my stuff and checked out. Advised desk ckerk of problems response ill check it out.
Second time staying and we love it,the rooms are clean,very nice and helpful people that work here.
Definitely needs updated pictures. I completed my stay but would never stay here again for the price we paid. Sad!
The bathroom in room 101 had a very bad smell, and the toilet was severely clogged, as was the bathtub and sink. The sheets and towels were very stained. Luckily, it was only one night, but I left with a bedbug in my luggage. It's not a place I want to return to. And I feel sorry for the friendly front desk guy.
We booked a room for the night and did not stay in it. One bed was at a slant, scratches all over the floor, curtains had rips/cuts in them, there was a noodle on the window trim, stains on the bedding… could definitely use some TLC.
Do not stay here!!!
Made reservations online, got to hotel, rooms were disgusting, staff were rude, management not available, no options given to fix the situation.
DO NOT BOOK THIS HOTEL
If I could rate this place anything lower I would. It was very disgusting. To begin with the hotel clerk to the room. I choose this hotel due to being the closest after a wedding. And upon arrival the room was a mess. Beds had dirty sheets the room smelled nasty had a humid smell. And what really made me leave was the bed bugs. I asked for refund the hotel clerk was very rude.