Definitely needs updated pictures. I completed my stay but would never stay here again for the price we paid. Sad!
展开
酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Conroe North - Willis. I'm truly sorry to hear that your stay did not meet your expectations, especially considering the price you paid. I understand your disappointment regarding the pictures and your overall experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. While we understand your decision, we’d be grateful if you would consider staying at one of our other Red Roof hotels, where we are ready to provide you with a better experience.Sincerely,AnnRed Roof ManagementRediResponse Specialist
1.0分
商务出差
展开
The bathroom in room 101 had a very bad smell, and the toilet was severely clogged, as was the bathtub and sink. The sheets and towels were very stained. Luckily, it was only one night, but I left with a bedbug in my luggage. It's not a place I want to return to. And I feel sorry for the friendly front desk guy.
展开
酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Conroe North - Willis. I am glad to know you found our staff to be friendly. However I was truly disheartened to read that your stay fell short of your expectations due to the state of the bathtub, the toilet, the smell and the bug you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
We booked a room for the night and did not stay in it. One bed was at a slant, scratches all over the floor, curtains had rips/cuts in them, there was a noodle on the window trim, stains on the bedding… could definitely use some TLC.
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Conroe North - Willis. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the bed and the condition of the room. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,IshiRed Roof Management RediResponse Specialist
1.0分
其他
展开
Do not stay here!!!
Made reservations online, got to hotel, rooms were disgusting, staff were rude, management not available, no options given to fix the situation.
展开
酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof Inn Conroe North - Willis. We are sorry you had a less than satisfactory experience. It is disheartening to learn that the rooms were not up to your standards and the interaction you had from our staff. Your feedback is invaluable, and I assure you that we are taking immediate steps to address these issues with our staff. Thank you for choosing Red Roof. We value your patronage and hope to provide a better experience in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
展开
DO NOT BOOK THIS HOTEL
If I could rate this place anything lower I would. It was very disgusting. To begin with the hotel clerk to the room. I choose this hotel due to being the closest after a wedding. And upon arrival the room was a mess. Beds had dirty sheets the room smelled nasty had a humid smell. And what really made me leave was the bed bugs. I asked for refund the hotel clerk was very rude.
展开
酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Conroe North - Willis. I was saddened to read that your stay fell short of your expectations due to the bed bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
家庭亲子
展开
Mold in shower. Stained bedding. Dirty floor and counter tops. Bathroom light flickered. Nasty microwave. Molded fridge. I itched the ENTIRE time I was there nonstop. When i asked to leave they said I had already checked in for the night that i was stuck with the room. Room 210!
展开
酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Conroe North - Willis. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with unclean floor, stained bedding and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
$100.00 for nothing!!!
Ac not working well. The comforters had big stains on them. Water damage in room that had not been fixed yet. It was so bad we just left and didn't even stay there and had to go somewhere else. And the room was non refundable so we paid $100. for nothing.
1.0分
其他
Customer service representative was not friendly
Room was dirty
Towels and linens were stained and in bad shape
1.0分
其他
the sheets were dirty sink and bathroom, not cleaned refrigerator, moldy towels bloody stain, and the room smelled
展开
酒店回复: Dear Martin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Conroe North - Willis. We are deeply sorry to hear about the unacceptable condition of your room. The issues you described regarding the cleanliness of the sheets, the bathroom, the refrigerator, the towels, and the overall smell are completely below our standards. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely, Carla Red Roof Management RediResponse Specialist
浴室需要重新装修，需要换上新床单。
Definitely needs updated pictures. I completed my stay but would never stay here again for the price we paid. Sad!
The bathroom in room 101 had a very bad smell, and the toilet was severely clogged, as was the bathtub and sink. The sheets and towels were very stained. Luckily, it was only one night, but I left with a bedbug in my luggage. It's not a place I want to return to. And I feel sorry for the friendly front desk guy.
We booked a room for the night and did not stay in it. One bed was at a slant, scratches all over the floor, curtains had rips/cuts in them, there was a noodle on the window trim, stains on the bedding… could definitely use some TLC.
Do not stay here!!!
Made reservations online, got to hotel, rooms were disgusting, staff were rude, management not available, no options given to fix the situation.
DO NOT BOOK THIS HOTEL
If I could rate this place anything lower I would. It was very disgusting. To begin with the hotel clerk to the room. I choose this hotel due to being the closest after a wedding. And upon arrival the room was a mess. Beds had dirty sheets the room smelled nasty had a humid smell. And what really made me leave was the bed bugs. I asked for refund the hotel clerk was very rude.
Mold in shower. Stained bedding. Dirty floor and counter tops. Bathroom light flickered. Nasty microwave. Molded fridge. I itched the ENTIRE time I was there nonstop. When i asked to leave they said I had already checked in for the night that i was stuck with the room. Room 210!
$100.00 for nothing!!!
Ac not working well. The comforters had big stains on them. Water damage in room that had not been fixed yet. It was so bad we just left and didn't even stay there and had to go somewhere else. And the room was non refundable so we paid $100. for nothing.
Customer service representative was not friendly
Room was dirty
Towels and linens were stained and in bad shape
the sheets were dirty sink and bathroom, not cleaned refrigerator, moldy towels bloody stain, and the room smelled