酒店回复: Hi, We take your feedback very seriously, and we're truly sorry to hear about your negative experience. We're working hard to improve our products and services, and we appreciate your patience and understanding. we hope to have the opportunity to demonstrate this in the future.
1.0分
其他
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Awful. Toilet would not flush!
Room wasn’t ready for guests.
1.One key did not work 90% of time, clerk finished folding towels before coming to help open door when I arrived, had to wait in hall for him
2. Ice & laundry machine +store room across hall very loud & noisy
3. A/C cool selection light was missing
4. Room smelled musty
5. Iron cord too short to reach board
6. TV was not set up, had no signal
7. Construction workers hanging out around pool area, sitting on tailgate eating meals
8. TOILET WOULD NOT FLUSH PROPERLY!!! - just awful not enough water in tank to flush, overflow tube too short. It took 5 times of flush then wait to fill tank. Rediculous!!!
2.0分
其他
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Just say no
The hotel could not notify us they were painting, I have breathing issues, and all the windows were so badly covered we had no sun, the bathroom had a used bar of soap in the shower, the entire hotel smelled musty and all of our clothes felt damp and the shower steam never displated, the entire experience was horrible and unfortunately we did not have another option or we would never have stayed there.
3.0分
情侣出游
The elevator was broken, being senior citizens we got a downstairs room. Had to pay extra..
3.0分
其他
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Front desk reception apparently did not communicate clearly between shifts and one person was not aware that our room was already occupied.
So, a copy of our room key was given to another guest (late at night) and they tried several times to enter our room, pushing the door hard against our bolt.
We were very alarmed at how this could possibly have happened and we indisposed ourselves, as were showering and settling in for the night!! No recompense was offered other than an “I’m sorry” - upsetting to say the least.
3.0分
其他
There was no one at the desk when I arrived. When I arrived in the room, there were two dead bugs on the bathroom floor.
5.0分
商务出差
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Very nice property. Rooms were spacious. Clean modern. Definitely an upgrade from other hotels in the area. Secure. Room doors are inside as opposed to older hotels with doors opening out to exterior.
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酒店回复: Thank you We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
5.0分
家庭亲子
Accommodations were good and the staff was helpful and friendly. Would stay at this property again if in the area.
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酒店回复: We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
3.0分
其他
Not enough washcloths kleenex ran out bed lighting was confusing
3.0分
家庭亲子
Rude staff. Need to improve how they handle customer service.
清洁工作还有待改进，因为浴缸里有一种昆虫，但工作人员很友好，给我们换了房间，但在这个新房间里，地板上又出现了另一种昆虫。
Awful. Toilet would not flush!
Room wasn’t ready for guests.
1.One key did not work 90% of time, clerk finished folding towels before coming to help open door when I arrived, had to wait in hall for him
2. Ice & laundry machine +store room across hall very loud & noisy
3. A/C cool selection light was missing
4. Room smelled musty
5. Iron cord too short to reach board
6. TV was not set up, had no signal
7. Construction workers hanging out around pool area, sitting on tailgate eating meals
8. TOILET WOULD NOT FLUSH PROPERLY!!! - just awful not enough water in tank to flush, overflow tube too short. It took 5 times of flush then wait to fill tank. Rediculous!!!
Just say no
The hotel could not notify us they were painting, I have breathing issues, and all the windows were so badly covered we had no sun, the bathroom had a used bar of soap in the shower, the entire hotel smelled musty and all of our clothes felt damp and the shower steam never displated, the entire experience was horrible and unfortunately we did not have another option or we would never have stayed there.
The elevator was broken, being senior citizens we got a downstairs room. Had to pay extra..
Front desk reception apparently did not communicate clearly between shifts and one person was not aware that our room was already occupied.
So, a copy of our room key was given to another guest (late at night) and they tried several times to enter our room, pushing the door hard against our bolt.
We were very alarmed at how this could possibly have happened and we indisposed ourselves, as were showering and settling in for the night!! No recompense was offered other than an “I’m sorry” - upsetting to say the least.
There was no one at the desk when I arrived. When I arrived in the room, there were two dead bugs on the bathroom floor.
Very nice property. Rooms were spacious. Clean modern. Definitely an upgrade from other hotels in the area. Secure. Room doors are inside as opposed to older hotels with doors opening out to exterior.
Accommodations were good and the staff was helpful and friendly. Would stay at this property again if in the area.
Not enough washcloths kleenex ran out bed lighting was confusing
Rude staff. Need to improve how they handle customer service.