The room was relatively clean, some minor crack on floor tile and scratches on the bathroom door. The bed was a bit soft however, the pillows were nice. TV was very basic to channels selection.
1.0分
其他
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Customer service at this location is HORRIBLE! I will not pay to treated badly. Needles to say I took my group to the Goliad location. It was a 25 mile drive to Refugibut worth it. You have options!!!!
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酒店回复: We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so they know about your experience and do a workaround.
4.0分
其他
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Room was clean. Desk clerk was friendly. There was only a tiny bottle of shampoo and no conditioner. We asked for conditioner and were told they don't provide it. Had we known we'd have brought our own but every other hotel we've stayed at provided it. Disappointed.
1.0分
其他
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If I could rate this place with no stars I would, but to write a review it has to have at least one so here it is. When I got into my room I pulled the comforter back on the bed and noticed 3 black bugs, of which I don't know what type they were, on the side of the bed. I noticed they were also on the opposite side of the bed as well and I took pictures of them to show the clerk at the front desk. When I got to the front desk there was a woman and man both speaking to the clerk asking him how much it would cost to rent a room for 2 hours, in which he told her it was the same rate if she had it for overnight as it would be for 2 hours, $130. They eventually left without renting a room and I told the clerk that I was not going to stay there and I wanted a refund. He told me I had to go online to get my refund since that's how my reservations were originally made. I was never able to receive that refund because Best Westerns are independently owned, at least that's what we were told when we called the company to book the reservation, and the owner of that particular one refused to give me one because I didn't ask for another room. No thanks, bugs in one room is plenty for me. Because of this experience I will never stay at a Best Western again.
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酒店回复: We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.
5.0分
商务出差
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From other hotels I've stayed Best Western is always one of the best options for their clean and well maintenance. It never disappoints. Their WIFI is always working good. I like that most of the Best Westerns are around places I can visit or dine in.
5.0分
家庭亲子
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Came in for a wedding and for a small town the BW was excellent. Nicely located and the Motel was clean and laid out well. If there was something I’d knock was maybe the advertised full breakfast. There really wasn’t much as proteins but if you like waffles and cereal it had what you needed. But it was a surprise because we didn’t expect a breakfast so that’s a plus!
The room was relatively clean, some minor crack on floor tile and scratches on the bathroom door. The bed was a bit soft however, the pillows were nice. TV was very basic to channels selection.
Customer service at this location is HORRIBLE! I will not pay to treated badly. Needles to say I took my group to the Goliad location. It was a 25 mile drive to Refugibut worth it. You have options!!!!
Room was clean. Desk clerk was friendly. There was only a tiny bottle of shampoo and no conditioner. We asked for conditioner and were told they don't provide it. Had we known we'd have brought our own but every other hotel we've stayed at provided it. Disappointed.
If I could rate this place with no stars I would, but to write a review it has to have at least one so here it is. When I got into my room I pulled the comforter back on the bed and noticed 3 black bugs, of which I don't know what type they were, on the side of the bed. I noticed they were also on the opposite side of the bed as well and I took pictures of them to show the clerk at the front desk. When I got to the front desk there was a woman and man both speaking to the clerk asking him how much it would cost to rent a room for 2 hours, in which he told her it was the same rate if she had it for overnight as it would be for 2 hours, $130. They eventually left without renting a room and I told the clerk that I was not going to stay there and I wanted a refund. He told me I had to go online to get my refund since that's how my reservations were originally made. I was never able to receive that refund because Best Westerns are independently owned, at least that's what we were told when we called the company to book the reservation, and the owner of that particular one refused to give me one because I didn't ask for another room. No thanks, bugs in one room is plenty for me. Because of this experience I will never stay at a Best Western again.
From other hotels I've stayed Best Western is always one of the best options for their clean and well maintenance. It never disappoints. Their WIFI is always working good. I like that most of the Best Westerns are around places I can visit or dine in.
Came in for a wedding and for a small town the BW was excellent. Nicely located and the Motel was clean and laid out well. If there was something I’d knock was maybe the advertised full breakfast. There really wasn’t much as proteins but if you like waffles and cereal it had what you needed. But it was a surprise because we didn’t expect a breakfast so that’s a plus!