酒店回复: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for not notifying you about the pool closure in advance and understand how disappointing that must have been. We also appreciate you bringing the bathroom tile issue to our attention, and we will address it immediately to ensure a more comfortable experience for future guests. We value your input and will work to improve in these areas.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
5.0分
家庭亲子
We have stayed numerous times at this location. Always clean, staff is always friendly. Will continue to stay at this location.
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酒店回复: Dear Guest,Thank you for your continued trust in us. We’re delighted to hear that you consistently enjoy your stays with us and appreciate our cleanliness and friendly staff. We look forward to welcoming you back for many more visits!
5.0分
家庭亲子
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It is a lovely hotel. Clean and everyone was friendly and helpful. The breakfast area was clean and well stocked. Food was delicious. Plenty of nice parking also. We would definitely stay here again and we would recommend this hotel.
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酒店回复: Dear Guest,Thank you for your kind words! We are so glad to hear you had a pleasant stay and enjoyed the cleanliness, friendly service, and delicious breakfast. It’s wonderful that the parking and overall experience met your expectations. We truly appreciate your recommendation and look forward to welcoming you back in the future!
2.0分
其他
Breakfast is trash
Their breakfast was trash. No fresh made oatmeal nor any pancakes! No sugar free opt for breakfast. Their breakfast was loaded with carbs!
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酒店回复: Dear Guest,It is disheartening to hear about your experience. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you to give us another chance to improve our services to serve you better in the future.
2.0分
其他
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The staff was wonderful but we had to go to the front 4 times to have our keys reactivated. The last time the card holder went completely out (5th time). They had to move us room and when they did they moved us to a room without a coffee maker a bag on the ceiling covering the fire water emergency spout. The tile on the floor in bathroom had black mold and was falling. However, this got my son a free mac and cheese from their pantry. Just a little frustrated.
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酒店回复: Dear Guest,We apologise for the issues you experienced during your stay. We understand how frustrating it must have been to deal with key card problems, room changes, and maintenance issues. Our team is glad that your son received a treat, but we will be addressing these concerns with our team to ensure a more seamless and comfortable experience for future guests. Hope to have the chance to welcome you back.
5.0分
情侣出游
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Although the property had recently been hit by a hail storm, the property was clean. Swimming pool was closed, that was drawback about our stay. The closure was not posted on the website.
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酒店回复: Dear Guest,Glad to hear that the property was clean despite the recent hailstorm. We apologise for the inconvenience caused by the pool closure and agree that better communication on the website would have been helpful. We’ll make sure to improve in this area moving forward. We hope to welcome you back soon!
1.0分
其他
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This place/management have turned into a dump
Nothing was good. The service was garbage. The rooms were worse than the service. They were dirty. They had been smoked in. There were still ashes in there. There is hair all over the bathtub on the floor. The tile was coming off the side of the wall and that was just the first room when they switched us to the second room it was even worse. It’s like they didn’t never even cleaned it. The pool was not accessible because of a health storm that happened months ago, and they still have glass everywhere from shattered glass.
I used to put all my employees up in this hotel for years and I will never send another employee to that hotel until it either changes management or something drastic changes.
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酒店回复: Dear Guest,Thank you for your honest and detailed feedback. We regret the condition of the rooms and the overall experience you encountered during your stay. This is far from the standard we strive to uphold, and your concerns have been escalated to upper management for urgent attention. Hope to serve you better next time.
1.0分
商务出差
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Waited for 15 minutes for the receptionist to show up to check in. Then I couldn’t even check in at the front desk, their system was down. No refund received afterwards. Horrible experience
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酒店回复: Dear Guest,We regret any inconvenience caused and want to assure you that the issues you raised are not in line with our usual standards of service. Your feedback is valuable, and we will conduct an internal investigation to address these issues and prevent them from happening again. We hope for the opportunity to rectify any disappointment and make amends during your future experiences with us.
5.0分
其他
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A plus for this property. The only downside was that the pool was not available, likely due the massive hail storm that blew through not long before our trip that also damaged the windows in the pool area.
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酒店回复: Hi Sandra,Thank you for your feedback! We are glad to hear you had a positive experience overall. We apologise for the inconvenience caused by the pool being unavailable due to the storm damage. We hope to have everything fully operational for your next visit and look forward to welcoming you back!
我们了解到酒店上周遭遇了冰雹。不幸的是，虽然我们在入住前收到了多次邮件，但都没有通知我们泳池已关闭。如果能在抵达前提前知道这一点，我们会非常感激。此外，浴室的瓷砖地板松动了，需要重新涂胶和填缝。
好的
We have stayed numerous times at this location. Always clean, staff is always friendly. Will continue to stay at this location.
It is a lovely hotel. Clean and everyone was friendly and helpful. The breakfast area was clean and well stocked. Food was delicious. Plenty of nice parking also. We would definitely stay here again and we would recommend this hotel.
Breakfast is trash
Their breakfast was trash. No fresh made oatmeal nor any pancakes! No sugar free opt for breakfast. Their breakfast was loaded with carbs!
The staff was wonderful but we had to go to the front 4 times to have our keys reactivated. The last time the card holder went completely out (5th time). They had to move us room and when they did they moved us to a room without a coffee maker a bag on the ceiling covering the fire water emergency spout. The tile on the floor in bathroom had black mold and was falling. However, this got my son a free mac and cheese from their pantry. Just a little frustrated.
Although the property had recently been hit by a hail storm, the property was clean. Swimming pool was closed, that was drawback about our stay. The closure was not posted on the website.
This place/management have turned into a dump
Nothing was good. The service was garbage. The rooms were worse than the service. They were dirty. They had been smoked in. There were still ashes in there. There is hair all over the bathtub on the floor. The tile was coming off the side of the wall and that was just the first room when they switched us to the second room it was even worse. It’s like they didn’t never even cleaned it. The pool was not accessible because of a health storm that happened months ago, and they still have glass everywhere from shattered glass.
I used to put all my employees up in this hotel for years and I will never send another employee to that hotel until it either changes management or something drastic changes.
Waited for 15 minutes for the receptionist to show up to check in. Then I couldn’t even check in at the front desk, their system was down. No refund received afterwards. Horrible experience
A plus for this property. The only downside was that the pool was not available, likely due the massive hail storm that blew through not long before our trip that also damaged the windows in the pool area.