酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet expectations, especially regarding the pool closure and breakfast quality. We understand how frustrating it must have been to arrive on a hot day and find the pool unavailable, and we regret that this wasn’t clearly communicated through your booking channel. Your feedback about the pillows and breakfast offerings — especially the juice and fruit — has been noted and shared with our team for immediate review. We’re committed to improving and hope you’ll consider giving us another opportunity to provide a better experience.

酒店回复: We're truly sorry your stay didn’t meet expectations. We understand how frustrating that can be and appreciate you letting us know. If you're open to sharing more about what went wrong, we'd be grateful for the opportunity to learn and improve.

酒店回复: We appreciate your 8/10 review and are pleased to hear you enjoyed a clean and secure stay. While the property has some age, we’re committed to keeping it well-maintained and guest-ready. Thank you for staying with us — we look forward to welcoming you back.

酒店回复: Thank you for the perfect 10/10 and your kind recommendation! We're thrilled to hear you found the hotel and room excellent. It means a lot to us, and we look forward to welcoming you back for another top-notch stay.

酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the bathroom during your stay. We understand how frustrating this must have been, especially after a long day out. While we encourage guests to contact our front desk at any hour for urgent issues, we regret that this impacted your comfort. Your comments have been shared with our maintenance team to ensure such concerns are addressed proactively. We hope to have the opportunity to provide you with a smoother experience in the future.

酒店回复: Dear Krystle,We're sorry to hear that your recent stay did not meet expectations due to issues with the air conditioning and shower condition. We understand how important comfort and functionality are, and we sincerely apologize for the inconvenience. Our maintenance team has been notified to inspect and resolve these concerns promptly. We appreciate you bringing this to our attention and hope to provide a smoother, more comfortable experience on your next visit.Warm Regards,Tru PGeneral ManagerSureStay

酒店回复: Dear Nicholas, Thank you for choosing us for your last-minute stay during the dirt bike race! We're thrilled to hear that you found the room comfortable, clean, and felt safe throughout your visit. It’s wonderful to know the value exceeded your expectations. We’d love to welcome you back anytime your travels bring you this way!

酒店回复: Thank you so much for the perfect 10/10! We're delighted to hear you enjoyed the comfy beds, clean pool, and excellent customer service. It's great to know our location and security features added to your comfort, and we truly appreciate your feedback on breakfast variety — we're always looking for ways to improve. We look forward to welcoming you back for another great stay!

酒店回复: Thank you for the 10/10 rating! We're glad your room met your needs and appreciate your kind feedback. We understand that reserving a smoking room may have come as a surprise — next time, feel free to reach out directly and we’ll be happy to assist with room preferences to ensure an even more comfortable stay.