酒店回复: Gracias por sus comentarios. Nos disculpamos sinceramente por las molestias causadas por las cajas en la propiedad. Estamos en el proceso de actualizar y mejorar nuestras instalaciones, y agradecemos su paciencia durante este tiempo. Sus comentarios son valiosos para nosotros, y trabajaremos para garantizar que el espacio esté más organizado y sea más acogedor para los futuros huéspedes. ¡Esperamos tener la oportunidad de darle la bienvenida de nuevo pronto!
5.0分
家庭亲子
The staff were very friendly and the room was very clean and presentable.
I would stay there again.
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酒店回复: Dear David,Thank you for your wonderful feedback! We’re so glad to hear that you found our staff friendly and your room clean and comfortable. It’s great to know you’d choose to stay with us again — we look forward to welcoming you back soon!
4.0分
家庭亲子
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They didn’t have the room I booked. They did find one the next day. Breakfast person in charge was lazy on July 2nd. I asked for eggs and she said not until they are all gone. There were only broken crumbs left. She had an attitude. Dr Saint
4.0分
其他
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Great breakfast and nice room
We came here to visit family and this hotel was really nice. The AC was cool and everything was quiet and they are remodeling everything so this is good. I have only one complaint and everybody thinks differently about these things but to me the bed was a little bit firm for me. I'd still stay there again, though.
4.0分
商务出差
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Noisy guests that I didn't expect at this type of hotel...
My biggest issue, though, was I jumped into the pool and just about died ... I'm not trying to be overly dramatic, but the pool temperature was probably somewhere around sixty degrees and was absolutely too cold for any type of enjoyment.
I've been to Barton Springs near Austin, and that water is absolutely frigid, but this was colder.
4.0分
其他
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The in door pool area was EXTREMELY slippery. The pool water was clean, and a little to warm. But the edge around the pool and all of the walk area were so slippery several children and adults fell
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酒店回复: Dear Dylan,Thank you for your feedback. We're glad to hear you found the pool water clean and appreciate your note about the temperature. We’ve also taken note of your comment regarding the pool area and will review it with our team.We hope to welcome you back for an even better stay in the future.Best regards,
1.0分
商务出差
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The hotel could not find our reservation for the itinerary number. We had to reserve another room so I would appreciate this being refunded back to the card or at least credit my account. It was ridiculous. We had business people in town and they couldn’t even check in and the staff at the hotel was not helpful at all
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酒店回复: Dear Dylan,Thank you for taking the time to share your experience. We're very sorry to hear about the inconvenience you faced during check-in.After thoroughly checking our records, we were unable to locate any reservation under the provided itinerary number. It appears that the reservation may not have been successfully transmitted to us by the third-party platform you used to book.We understand how frustrating this must have been, especially with business guests involved, and we sincerely apologize for any inconvenience caused. To resolve this matter, we kindly recommend reaching out directly to the third-party booking site you used. They will be able to assist you with your refund or account credit request.Warm Regards,
2.0分
家庭亲子
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It was close to where we needed to go. Allegedly, we stayed in a refurbished room and i felt it was similar to a motel 6....not too impressed. There was a stain on the sheets. Not sure if it was a poop stain. in the other room we had, there were wires coming out of the wall where the thermostat was. Their tvs are small 32 inch. I was not impressed and probably recommend another hotel than here.
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酒店回复: Dear Brent,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.We’d like to clarify that the room you stayed in was not one of our newly renovated rooms. We're currently in the process of upgrading various areas of the property, and we understand how important comfort and cleanliness are during your stay.We truly value your feedback, as it helps us improve the experience for all our guests. Should you choose to stay with us again, we would be happy to ensure you’re placed in one of our fully renovated rooms so you can enjoy the updates firsthand.Thank you again for your review, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,
5.0分
其他
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Very Friendly Staff. Willing to help and accommodated us to our needs. I was driving my trailer with my UTV. I was a bit worried since its equipped with an expensive sound system and other expensive add ons. They made my parking situation a breeze and allowed me to park upfront so they can keep an eye and made sure the cameras were recording all angels of my vehicle.
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酒店回复: Dear Gerardo,Thank you so much for your perfect 10/10 rating! We truly appreciate you taking the time to share your experience, and we’re thrilled to know you enjoyed your stay with us.Your kind words and support mean a lot to our team. We hope to welcome you back again soon for another great visit!Warm regards,
4.0分
其他
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Clean, modern renovations, staff & very close to Christus Mother Frances hospital is 5 stars for the hotel. Guests letting their room doors slam & t.v. playing late at night was disturbing, however, I was too tired to request a new room. I suggest bringing ear plugs & a white noise app.
酒店内外随处可见的盒子
The staff were very friendly and the room was very clean and presentable.
I would stay there again.
They didn’t have the room I booked. They did find one the next day. Breakfast person in charge was lazy on July 2nd. I asked for eggs and she said not until they are all gone. There were only broken crumbs left. She had an attitude. Dr Saint
Great breakfast and nice room
We came here to visit family and this hotel was really nice. The AC was cool and everything was quiet and they are remodeling everything so this is good. I have only one complaint and everybody thinks differently about these things but to me the bed was a little bit firm for me. I'd still stay there again, though.
Noisy guests that I didn't expect at this type of hotel...
My biggest issue, though, was I jumped into the pool and just about died ... I'm not trying to be overly dramatic, but the pool temperature was probably somewhere around sixty degrees and was absolutely too cold for any type of enjoyment.
I've been to Barton Springs near Austin, and that water is absolutely frigid, but this was colder.
The in door pool area was EXTREMELY slippery. The pool water was clean, and a little to warm. But the edge around the pool and all of the walk area were so slippery several children and adults fell
The hotel could not find our reservation for the itinerary number. We had to reserve another room so I would appreciate this being refunded back to the card or at least credit my account. It was ridiculous. We had business people in town and they couldn’t even check in and the staff at the hotel was not helpful at all
It was close to where we needed to go. Allegedly, we stayed in a refurbished room and i felt it was similar to a motel 6....not too impressed. There was a stain on the sheets. Not sure if it was a poop stain. in the other room we had, there were wires coming out of the wall where the thermostat was. Their tvs are small 32 inch. I was not impressed and probably recommend another hotel than here.
Very Friendly Staff. Willing to help and accommodated us to our needs. I was driving my trailer with my UTV. I was a bit worried since its equipped with an expensive sound system and other expensive add ons. They made my parking situation a breeze and allowed me to park upfront so they can keep an eye and made sure the cameras were recording all angels of my vehicle.
Clean, modern renovations, staff & very close to Christus Mother Frances hospital is 5 stars for the hotel. Guests letting their room doors slam & t.v. playing late at night was disturbing, however, I was too tired to request a new room. I suggest bringing ear plugs & a white noise app.