酒店回复: Estimada Johanna,Gracias por tomarse el tiempo para compartir sus impresiones positivas sobre su estancia en Red Roof Inn & Suites Hazleton. Nos complace saber que encontró comodidad durante su estancia y que las camas fueron excelentes. Nuestra misión es garantizar que cada huésped disfrute de una estancia cómoda y relajante, y nos complace saber que cumplimos con sus expectativas.Agradecemos enormemente sus comentarios positivos, que nos animan a seguir brindando experiencias excepcionales a todos nuestros huéspedes. Gracias por elegir Red Roof. ¡Nos encantaría darle la bienvenida pronto!Atentamente,YnnaGerencia de Red RoofEspecialista en RediResponse
3.0分
其他
Wifi did not work, air conditioning unit leaked, coffee pot did not work and was filthy. One bedsheet had a cigarette burn in it.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Hazleton. We are disappointed to learn your visit wasn't satisfactory due to the issues you had with the amenities as well as the cleanliness not meeting your expectations. Please accept our apologies for the shortcomings you experienced.We will address each of these issues promptly to ensure they are resolved for future guests. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
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Upon arrival we were told they would not honor the military discount they advertise because we reserved the room from another website. We were informed multiple times there would be a fine for smoking, I'm a non-smoker, but you are immediately choked with cigarette smoke as soon as you enter the building. The shower was disgusting with hair from another previous guest all over the bathroom. The spicket for the shower was about to come out of the wall, it was a battle to get the shower to even turn on. Add to this that the drain issue for the shower that it fills up before you can wash the shampoo out of your hair. The free breakfast was hard boiled eggs and waffles that you make yourself on a dirty waffle iron setup. Would never recommend for anyone
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hazleton. Please accept our sincerest apologies for the possible issues you may have encountered regarding the condition of the room, cleanliness of the shower and the breakfast quality. We are sorry that your experience have fallen short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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I would not recommend anybody stay there the bathroom was so dirty you didn't even want to get into the shower there was a bag over top of the smoke detector there was dirty Linens the remote control did not work we requested first floor they gave us third floor extremely displaced I wasn't expecting the Hilton but I also wasn't expecting it to be no better than sleeping in a tent
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Hazleton. It’s very concerning to hear about the state of your room, the smoke detector, and the faulty remote. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
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The Staff was great, HVAC worked okay, WiFi was out for several hours one day. While the building we stayed in was single story which made it accessible, it is in serious need of remodel/freshening. We have stayed here about 6 times, half of the times we were in another building which had been remodeled and was nicer. Would suggest they remodel the building that has the 400-series rooms.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hazleton. We are delighted to hear that you found our staff to be great. However, please accept our sincerest apologies for the possible issues with the WiFi you may have encountered. We are sorry that your experience have fallen short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
The room stinks very bad. The sheets and towel are old and looks dirty. The door has gaps that any bug can get in the room.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hazleton. Please know that we are sincerely sorry about the state of the room, situation you encountered and the possible unpleasant smell. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
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Needs some attention
Room was clean, but bathroom light was out and tv remote didn't work. Hotel was in multiple buildings, which was confusing and doors were propped open all night.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Hazleton. We are happy that you found the room clean. However, we are disheartened to know that your stay was inconvenienced by the state of the bathroom light and television remote you detailed. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,HannahRed Roof Management RediResponse Specialist
4.0分
情侣出游
The staff were wonderful. The room was dark and the light bulbs were burned out. It was good place if you didn’t want stay in town.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn & Suites Hazleton. We are delighted to hear you found our staff wonderful. However, we sincerely apologize for the possible issues you encountered with the room's lighting.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ZyRed Roof ManagementRediResponse Specialist
我的房间很干净，员工也很友好。绝对物有所值。
一切都很好，除了床上用品（特别是枕套有异味）和毛巾略有污渍。其他一切都很棒。
舒适度和床都很棒。
Wifi did not work, air conditioning unit leaked, coffee pot did not work and was filthy. One bedsheet had a cigarette burn in it.
Upon arrival we were told they would not honor the military discount they advertise because we reserved the room from another website. We were informed multiple times there would be a fine for smoking, I'm a non-smoker, but you are immediately choked with cigarette smoke as soon as you enter the building. The shower was disgusting with hair from another previous guest all over the bathroom. The spicket for the shower was about to come out of the wall, it was a battle to get the shower to even turn on. Add to this that the drain issue for the shower that it fills up before you can wash the shampoo out of your hair. The free breakfast was hard boiled eggs and waffles that you make yourself on a dirty waffle iron setup. Would never recommend for anyone
I would not recommend anybody stay there the bathroom was so dirty you didn't even want to get into the shower there was a bag over top of the smoke detector there was dirty Linens the remote control did not work we requested first floor they gave us third floor extremely displaced I wasn't expecting the Hilton but I also wasn't expecting it to be no better than sleeping in a tent
The Staff was great, HVAC worked okay, WiFi was out for several hours one day. While the building we stayed in was single story which made it accessible, it is in serious need of remodel/freshening. We have stayed here about 6 times, half of the times we were in another building which had been remodeled and was nicer. Would suggest they remodel the building that has the 400-series rooms.
The room stinks very bad. The sheets and towel are old and looks dirty. The door has gaps that any bug can get in the room.
Needs some attention
Room was clean, but bathroom light was out and tv remote didn't work. Hotel was in multiple buildings, which was confusing and doors were propped open all night.
The staff were wonderful. The room was dark and the light bulbs were burned out. It was good place if you didn’t want stay in town.