Front desk staff was very friendly and helpful. Room was very clean and comfortable. Breakfast was very tasty with a large variety of choices. Overall experience was excellent.
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay, especially our friendly front desk service, clean and comfortable rooms, and delicious breakfast selection. Your kind words mean a lot to our team. We look forward to welcoming you back for another excellent experience soon!
4.0分
商务出差
A little disappointed about the pool not being in service. Other than that excellent place
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酒店回复: “Thank you for your feedback! We’re glad you enjoyed your stay. We apologize for the pool being out of service and appreciate your understanding as we work to improve our facilities.”
2.0分
其他
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The staff are friendly and the room was clean, but the room was in terrible condition. There was an enormous rip in one of the sheer curtains, the remote had some kind of stickers stuck to the back of it, and the furniture was badly damaged. Also, when I arrived to check in quite late at night there was no one at the front desk. I checked in the back, tried calling out, and calling the hotel phone number, but no luck. I had confirmed before my flight that they had 24 hour front desk service. I waited so long that I was starting to worry the front desk person had been injured or fallen ill somewhere and was looking up the number for other nearby hotels in the same chain that I could reach out to for help, when the desk attendant came wandering up and said there was an issue with a hair dryer in one of the rooms that they had been dealing with. Very frustrating.
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酒店回复: We really appreciate your feedback and are sorry to hear that your stay didn’t meet expectations. While it’s great to know you found our team friendly and the room clean, the condition of your room and the delay at check-in are not reflective of the experience we strive to provide. Please know that we’re reviewing these concerns with our staff and maintenance teams to prevent a recurrence. Thank you for bringing this to our attention — your input helps us improve, and we hope to have the chance to welcome you back for a better stay in the future.
2.0分
商务出差
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Shower has no flow, get new shower heads.
Went to grab hot water, and there was coffee grind in it. Wifi ******. It was super slow to the point where you couldn’t send an email. Hotel is very old and not cared after.
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酒店回复: Dear siavash,Thank you for taking the time to share your feedback. I’m truly sorry to hear about the inconveniences you experienced during your stay. This is certainly not the level of comfort or quality we strive to deliver.We have since reviewed the water pressure concern with our maintenance team and are replacing shower heads where necessary to improve flow. The issue with coffee grounds in the hot water has been addressed with our breakfast team to ensure all equipment is properly cleaned and maintained throughout service.Regarding the Wi-Fi performance, we understand how important reliable connectivity is for our guests, and we are currently working with our internet service provider to enhance speed and stability throughout the hotel.While we recognize our property is established, please rest assured that ongoing maintenance and improvement plans are in place to ensure a more comfortable experience for all guests.Thank you again for your valuable feedback — it helps us identify where we can improve. We hope to have another opportunity to welcome you back and restore your confidence in our hotel.
1.0分
商务出差
The room wasn't cleans. Hair all over the bathroom shower, make you wonder what else they didn't clean.
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酒店回复: We're sorry to hear your stay didn't meet expectations. Your feedback is important to us, and we'll use it to improve.
3.0分
其他
Disappointed frequent Hampton Inn customer
The hotel is dated and there is an awful in the elevators and hallway.
It needs serious deep cleaning.
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酒店回复: Thank you for the 6/10 rating. We're sorry to hear your stay didn't meet expectations. Your feedback is important to us, and we'll use it to improve.
2.0分
其他
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The lady at the front desk was rude and wouldn't do me a favour and let me charge my phone. I couldn't do it in my room because there were no outlets that took my charger.
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酒店回复: Our apologies for your less than satisfactory stay. The front desk agent attempted to plug in your mobile device with their personal charging cord, but something was preventing the connection. Our front desk agents would have gladly plugged in your device if you provided a charging cable and square. The front desk area of the hotel is not equipped with USB charging ports. Each room is equipped with multiple electrical outlets.
2.0分
其他
No WIFI
They said that it would be working by midnight, but it was not
Offered a discount but we did not get
2.0分
商务出差
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Disappointing at best
The bed looked like it had been slept in and just straightened up. The dumpsters outside were overflowing with garbage as well around all the doors. The hotels pool was not working and the AC in the room did not work!
这是一家不错的酒店，前台员工非常友善。
Front desk staff was very friendly and helpful. Room was very clean and comfortable. Breakfast was very tasty with a large variety of choices. Overall experience was excellent.
A little disappointed about the pool not being in service. Other than that excellent place
The staff are friendly and the room was clean, but the room was in terrible condition. There was an enormous rip in one of the sheer curtains, the remote had some kind of stickers stuck to the back of it, and the furniture was badly damaged. Also, when I arrived to check in quite late at night there was no one at the front desk. I checked in the back, tried calling out, and calling the hotel phone number, but no luck. I had confirmed before my flight that they had 24 hour front desk service. I waited so long that I was starting to worry the front desk person had been injured or fallen ill somewhere and was looking up the number for other nearby hotels in the same chain that I could reach out to for help, when the desk attendant came wandering up and said there was an issue with a hair dryer in one of the rooms that they had been dealing with. Very frustrating.
Shower has no flow, get new shower heads.
Went to grab hot water, and there was coffee grind in it. Wifi ******. It was super slow to the point where you couldn’t send an email. Hotel is very old and not cared after.
The room wasn't cleans. Hair all over the bathroom shower, make you wonder what else they didn't clean.
Disappointed frequent Hampton Inn customer
The hotel is dated and there is an awful in the elevators and hallway.
It needs serious deep cleaning.
The lady at the front desk was rude and wouldn't do me a favour and let me charge my phone. I couldn't do it in my room because there were no outlets that took my charger.
No WIFI
They said that it would be working by midnight, but it was not
Offered a discount but we did not get
Disappointing at best
The bed looked like it had been slept in and just straightened up. The dumpsters outside were overflowing with garbage as well around all the doors. The hotels pool was not working and the AC in the room did not work!