Room was very small paper thin walls heard every word
From next room rooms were not very clean at all wouldn’t stay there again, rooms were expensive over $200 a night should be cleaner than that
1.0分
其他
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The room was not very clean. Our coffee maker did not work. They didn't clean our room. I couldn't find the desk clerk to complain until the bartender called the manager. I will never stay here again, and would recommend everyone to avoid this place.
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酒店回复: We’re very sorry to hear about your experience. This is not the standard we aim to provide, and we apologize for the issues with cleanliness and service during your stay. Your feedback has been shared with our team so we can address these concerns immediately. We appreciate you bringing this to our attention. However, your group was very intoxicated & cussing out the front desk clerk until she was in tears was uncalled for. She was away from the desk taking care of other tasks/guests & was unaware the phone pager was not plugged in all the way.
5.0分
家庭亲子
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Stayed here many times for UTV trail access. Always have a wonderful time. The pool is very warm and clean. The ATV/UTV trail literally runs through the parking lot. Best location in BRF.
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酒店回复: “Thanks so much for your kind words! We’re glad you enjoy the trails and pool—hope to see you again soon!”
5.0分
商务出差
Great place to stay
Super cute lodge. Staff was very friendly. The room smelled great and was quite & comfortable. I would definitely stay here again.
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酒店回复: Thank you for staying with us Jackie. We are thrilled to see you enjoyed your stay here with us. We hope to welcome you back again soon. Have a wonderful weekend.
5.0分
其他
Toilets are not well placed.
Toilets are too low to the ground.
Taller toilets better for older people.
Toilet paper holder in very awkward position.
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酒店回复: Thank you for staying with us. Thank you for your input we are always looking for ways to improve for our guests. We hope to welcome you back again soon. Have a wonderful day.
5.0分
其他
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Even though I registered incorrectly, the front desk staff were very friendly and helpful and got me checked in with no issues! The hot tub and pool were clean and very well maintained. Was a very pleasant stay I next time I’m in that area I will stay there again!!!
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酒店回复: Thank you for staying with us. I'm glad everything worked out & you enjoyed your stay here with us. We hope to welcome you back again soon.
3.0分
情侣出游
Rooms were clean.
All of the outlets need to be replaced. They were all
Loose. Plugs would not stay in.
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酒店回复: Thank you for staying with us Brian. I have passed your observations on to our maintenance team. Thank you for your input.
4.0分
其他
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Not a fan of the small pillows but there were plenty of them. Shower head was great and so was pressure, but height wasn't adjustable. Breakfast was pretty good. Not stellar but it wasn't really lacking any food options either.
酒店回复: Thank you for staying with us Arthur.
4.0分
家庭亲子
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Generations of our family have stayed at "The Big Orange Moose" motel for over 50 years. So convenient right off the highway and we love the delicious HOT breakfast. Staff is always friendly and welcoming.
On this visit, the sink stopper in the bathroom was stuck shut and we didn't notice til we filled the sink with water making it unusable, Glad we had a second sink out in the room. Sadly hot tub was out of service, but we still enjoyed the pool.
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酒店回复: Thank you for staying with us. I'm sorry about the issues in your room. We have since had maintenance in there fixing everything that was mentioned. We hope to welcome you back again soon!
4.0分
其他
Needs some love
Really good service staff, but the building could use some tlc, everything is getting dated and could use some updating.
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酒店回复: Thanks for the detailed feedback. We’re sorry to hear about your experience and really appreciate you bringing these issues to our attention. We’ll be addressing the landscaping right away and reviewing all the maintenance and accessibility concerns you mentioned to make the necessary improvements.
Room was very small paper thin walls heard every word
From next room rooms were not very clean at all wouldn’t stay there again, rooms were expensive over $200 a night should be cleaner than that
The room was not very clean. Our coffee maker did not work. They didn't clean our room. I couldn't find the desk clerk to complain until the bartender called the manager. I will never stay here again, and would recommend everyone to avoid this place.
Stayed here many times for UTV trail access. Always have a wonderful time. The pool is very warm and clean. The ATV/UTV trail literally runs through the parking lot. Best location in BRF.
Great place to stay
Super cute lodge. Staff was very friendly. The room smelled great and was quite & comfortable. I would definitely stay here again.
Toilets are not well placed.
Toilets are too low to the ground.
Taller toilets better for older people.
Toilet paper holder in very awkward position.
Even though I registered incorrectly, the front desk staff were very friendly and helpful and got me checked in with no issues! The hot tub and pool were clean and very well maintained. Was a very pleasant stay I next time I’m in that area I will stay there again!!!
Rooms were clean.
All of the outlets need to be replaced. They were all
Loose. Plugs would not stay in.
Not a fan of the small pillows but there were plenty of them. Shower head was great and so was pressure, but height wasn't adjustable. Breakfast was pretty good. Not stellar but it wasn't really lacking any food options either.
Generations of our family have stayed at "The Big Orange Moose" motel for over 50 years. So convenient right off the highway and we love the delicious HOT breakfast. Staff is always friendly and welcoming.
On this visit, the sink stopper in the bathroom was stuck shut and we didn't notice til we filled the sink with water making it unusable, Glad we had a second sink out in the room. Sadly hot tub was out of service, but we still enjoyed the pool.
Needs some love
Really good service staff, but the building could use some tlc, everything is getting dated and could use some updating.