酒店回复: Dear Guest,We sincerely apologize for the issues you experienced during your stay, especially regarding the bugs and the initial lack of assistance. This is certainly not the standard we aim for, and we regret the inconvenience caused. We're glad the manager was able to assist, but we understand your frustration. Your feedback is important to us, and we will be addressing this with our team to ensure improvements are made.We hope you’ll consider giving us another opportunity in the future.Sincerely,Hotel Manager
2.0分
其他
原文
翻译提供方：Google
我被多收了钱（还没算上那些荒谬的额外费用）。我很不高兴。
展开
酒店回复: Dear Karin,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager
4.0分
家庭亲子
原文
翻译提供方：Google
我有点失望，因为设施比我想象的要脏。我在其他 Best Western 酒店留下了美好的回忆，所以我预订了房间，但我很失望。
然而，除了浴室之外，卧室很干净，维护得很好。如果你没有太高的期望，这绝对是一个住宿的好地方。
展开
酒店回复: Dear Guest,Thank you for your honest feedback, and we apologize for any disappointment you experienced with the cleanliness of our facilities. We appreciate your understanding regarding the bedroom, and we'll use your comments to improve our overall cleanliness. Your satisfaction is important to us, and we hope to have the opportunity to provide you with an even better experience during your future stays.Sincerely, Hotel Manager
2.0分
其他
展开
The indoor pool was so cold my kids wouldn’t even swim in it, the hot tub was out of order. There was no one to help the front desk staff in the morning with breakfast, so everything kept running out, including silverware. I had to take my kids out to a diner for breakfast in the morning instead.
展开
酒店回复: Dear Alison,Thank you for taking the time to share your experience. We’re truly sorry for the inconveniences you faced during your stay, particularly with the pool temperature, hot tub, and breakfast service. Your feedback is very important to us, and we will address these issues with our maintenance and breakfast teams to ensure they are resolved promptly. We appreciate your understanding and hope you’ll consider giving us another opportunity to provide a more enjoyable stay in the future.Sincerely, Hotel Manager
5.0分
其他
展开
Great staff dirty facility
It was nice the staff was amazing, but the pool is falling apart and water is cloudy. The hot tub had so much skin in it that when you step in it moves. Cob webs in the room and dust balls (not bunnies) in the room.
展开
酒店回复: Dear Cathleen,Thank you for your stay and feedback regarding your recent stay at our property. I have noted your comments about what you liked and disliked during your stay. My apologies. We will further improve the amenities and hospitality based on your observations. I hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
其他
展开
Disappointed
Hot tub had been out of commission for two weeks.. that was the reason why we booked the best Western was for the hot tub… They could have updated their website to let people know that the hot tub would not be available… This was not a last-minute break… It’s been out of commission for over two weeks… also, you had one person running the desk and the breakfast… Wasn’t fair for her… She did the best she could… Coffee in the crafts were warm, not hot and… I don’t think it cost that much more but nobody really drinks coffee anymore with just cream and sugar… Quinn, you have those little packets of either French vanilla or hazelnut for the coffees… Everyone loves flavored coffee nowadays… You had none of that that rooms were clean bed was comfortable
展开
酒店回复: Dear Megan,Thank you for your detailed feedback. We are glad you found the rooms clean and the bed comfortable. Your comments about the hot tub, coffee options, and staffing are important and will be shared with the team for review. Recognizing the staff member’s efforts is much appreciated. We value your input and look forward to welcoming you for a visit again.Sincerely, Hotel Manager
5.0分
其他
展开
various comments
Bed was comfortable. Place is a bit worn.Stairway was dirty and needed vacuuming. Pre packaged pancakes are less than desirable. Eggs fresh!! There was no bath mat for having a shower
展开
酒店回复: Dear Mary,Thank you for your feedback. We are glad you found the bed comfortable and enjoyed the fresh eggs. We appreciate your notes regarding the stairway, breakfast, and shower mat, and our team will work on improving these areas. We hope you will visit again and have an even better experience.Sincerely, Hotel Manager
1.0分
其他
展开
I’m very disappointed. I tried to reschedule for a different day or get a refund and they refused to do anything to help me. I will never book any stay at this place.
展开
酒店回复: Dear Brenda,Thank you for sharing your feedback. As this reservation was made and paid through *******, any changes or refunds are managed directly by them. We recommend contacting ******* for assistance regarding modifications or refunds.Sincerely, Hotel Manager
我预订了一间带两张大号床的房间，因为我和朋友是来做志愿工作的。我们深夜入住，都过了午夜了，结果房间里只有一张床和一个沙发床。前台说他们“给我升级了”，并且没有其他空房间了，我只能等到早上和经理谈。我和经理谈了，他们说他们给我打过电话，想告诉我房间的情况，但这完全是谎话，我根本没有接到任何电话。我要求部分退款，但到现在都还没收到。
我的烟雾探测器出了问题，他们马上就修好了，而且服务人员态度非常好。
房间里到处都是虫子。我们不得不换房间。第一个和我们沟通的人很不通情达理，一直等到早上。经理还算通情达理，但我们不会再住那里了。我本来想离开的，但当时已经太晚了，无法离开。
我被多收了钱（还没算上那些荒谬的额外费用）。我很不高兴。
我有点失望，因为设施比我想象的要脏。我在其他 Best Western 酒店留下了美好的回忆，所以我预订了房间，但我很失望。
然而，除了浴室之外，卧室很干净，维护得很好。如果你没有太高的期望，这绝对是一个住宿的好地方。
The indoor pool was so cold my kids wouldn’t even swim in it, the hot tub was out of order. There was no one to help the front desk staff in the morning with breakfast, so everything kept running out, including silverware. I had to take my kids out to a diner for breakfast in the morning instead.
Great staff dirty facility
It was nice the staff was amazing, but the pool is falling apart and water is cloudy. The hot tub had so much skin in it that when you step in it moves. Cob webs in the room and dust balls (not bunnies) in the room.
Disappointed
Hot tub had been out of commission for two weeks.. that was the reason why we booked the best Western was for the hot tub… They could have updated their website to let people know that the hot tub would not be available… This was not a last-minute break… It’s been out of commission for over two weeks… also, you had one person running the desk and the breakfast… Wasn’t fair for her… She did the best she could… Coffee in the crafts were warm, not hot and… I don’t think it cost that much more but nobody really drinks coffee anymore with just cream and sugar… Quinn, you have those little packets of either French vanilla or hazelnut for the coffees… Everyone loves flavored coffee nowadays… You had none of that that rooms were clean bed was comfortable
various comments
Bed was comfortable. Place is a bit worn.Stairway was dirty and needed vacuuming. Pre packaged pancakes are less than desirable. Eggs fresh!! There was no bath mat for having a shower
I’m very disappointed. I tried to reschedule for a different day or get a refund and they refused to do anything to help me. I will never book any stay at this place.