酒店回复: Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Cleanliness and maintenance are extremely important to us, and we're sorry to hear that the bathroom and pool area did not meet your expectations. We take your feedback seriously and will address the concerns you’ve mentioned with our housekeeping and maintenance teams to ensure improvements are made.We understand your concerns about the condition of the property, and we are working on plans to update and improve the facilities. Your feedback is invaluable, and we truly hope you'll consider giving us another chance to provide a better experience in the future. Thank you again for bringing these matters to our attention.

酒店回复: Eugene, we are truly honored by your kind words and thrilled to hear that your experience with us was nothing short of perfect. Knowing that our team provided the best customer service you've encountered in 25 years of traveling means the world to us.Our goal is always to go above and beyond for our guests, and it’s wonderful to hear that our genuine and friendly staff made such an impression. It’s especially meaningful that after so many years of travel, you've chosen to make us your go-to hotel—we couldn't ask for a greater compliment!We can’t wait to welcome you back on your next trip. Thank you for your loyalty and for sharing your experience!Best regards,Mike

酒店回复: Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. We are truly sorry that you found the building and room not to meet your expectations, and we understand how frustrating it must have been to be disturbed early in the morning by housekeeping. This is certainly not the experience we want to provide our guests, and we will address this matter with our team to ensure it does not happen again.Your feedback is valuable, and we will be working to make improvements to both our facilities and the level of service provided. We regret that your stay was not as you had hoped and appreciate your understanding as we work to enhance our guest experience.

酒店回复: Thank you so much for your kind words! We're thrilled to hear that your group had a great time during the state archery tournament. It’s wonderful to know that the lobby provided a comfortable space for everyone to gather, relax, and enjoy each other's company. We’re also so glad that our staff made your stay even more enjoyable.We hope you had a fantastic time at the tournament, and we’d love to welcome you and your group back next time!

酒店回复: Dear Michael,Thank you for sharing your experience! We're so glad to hear that you had a great time at the Lanier Wilson show and that the free tickets from Sirius XM made it even more special. It’s fantastic to know you enjoyed the convenience of being within walking distance of the venue and felt safe during your stay. We strive to create a welcoming and secure environment for all our guests, so it’s great to hear that reflected in your visit.We’d love to welcome you back the next time you're in town for another event. Hope to see you very soon!

酒店回复: Thank you for your feedback! We’re glad to hear that you had a positive experience overall, but we sincerely apologize for the delay at check-in. We understand how frustrating it can be to wait longer than expected, especially when you’ve planned for a 3:00pm arrival. Please know that we are working on improving our check-in process to ensure a more timely and smooth experience for all guests. We truly appreciate your understanding and hope to welcome you back for an even better stay next time!

酒店回复: Thank you for your review! We're so glad to hear that our location was convenient for your trip to the state high school boys basketball tournament. It’s great that the walk worked well for you! We hope you had a wonderful time at the event, and we’d be happy to welcome you back for any future visits. Safe travels!

酒店回复: Dear Nikki,Thank you for taking the time to provide your feedback. We’re glad to hear that our staff made a positive impression on you with their friendly service and willingness to assist. Our team truly strives to make every guest feel comfortable and well taken care of, and it’s great to know that we succeeded in that regard.We also appreciate you bringing up the surrounding area. We take guest safety and comfort seriously and will continue to work on ensuring a positive experience for everyone. Regarding the building, we’re aware that updates are necessary, and we’re actively working on improving our facilities to better meet the needs of our guests.We’d love the opportunity to welcome you back soon and provide an even better experience. Thank you again for your feedback!

酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found our location convenient and close to the downtown area. However, we regret that the pool area didn’t meet your expectations and that you found the nightlife in the area to be less than ideal. We appreciate you bringing these concerns to our attention, and we will be reviewing the cleanliness of the pool area with our team to ensure it is consistently well-maintained.We value your input and hope to have the chance to provide you with a better experience in the future.