酒店回复: We are so sorry to hear about the issues you experienced during your stay. We sincerely apologize for the inconvenience caused to you. we take the immediate steps to address these issues. We reviewed our door lock maintenance procedures and inspecting all pillows to prevent this from happening again.
酒店回复: Dear Felix, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the experience you described. We are truly sorry that you did not meet the hotel expectation, and we regret that we fell short at this time. We are currently reviewing our maintenance schedules to ensure that all equipment is functioning properly. Best regards,Peth
酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the experience you described, as it is not reflective of our standards or the quality we strive to provide.We are truly sorry to hear that the condition of the hotel did not meet your expectations. We take guest feedback seriously and are committed to addressing any issues that arise. Regarding the unpleasant odor you encountered, we understand how important a clean and fresh environment is for our guests. Our housekeeping team is currently reviewing procedures to identify and rectify any sources of odor within the hotel. Your comments about feeling unsafe are also troubling; safety is a top priority for us, and we will be reinforcing our security measures throughout the property. Feel free to contact us directly at the hotel for further assistance.
酒店回复: Dear Halsey,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your comments regarding cleanliness and safety are taken very seriously, and we are currently addressing these concerns with our management team. We understand how important a comfortable and safe environment is for our guests, and we are committed to making improvements.We appreciate you bringing this to our attention, and we hope you might consider giving us another chance in the future.We sincerely apologize for your experience and are working to improve.
酒店回复: I would like to start by apologizing to you for the inconveniences you faced during your stay.We are very sorry to hear about your negative experience. We are addressing the cleanliness concerns immediately by thoroughly cleaning the carpets and investigating the hallway odor. We are also taking immediate action to address the pest issue our professional pest control service team are actively working on site. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future.
酒店回复: Thank you for your feedback. We appreciate you acknowledging our staff's service. We are actively working on property improvements and addressing cleanliness concerns. We value your input and hope to welcome you back in the future.
酒店回复: Thank you for your feedback. We apologize that our property was difficult to locate and that you found it hard to access our driveway. We are taking steps to improve signage around our property to make it easier for future guests to find us."To further enhance this response, one could also mention specific actions like updating Google Maps listings or providing clearer directions upon booking.Once again thank you staying at Candlewood Suites Medical Center
4.0分
家庭亲子
原文
翻译提供方：Google
嗯，泳池还没开放。正在维修。第二天房间也没打扫。估计是人手不够。
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酒店回复: We sincerely apologize for the inconvenience you experienced during your stay regarding the pool closure and the room cleaning service. We understand your disappointment and are actively working to address these issues to ensure a more positive experience for all our guests in the future.
2.0分
情侣出游
原文
翻译提供方：Google
财产在维护方面非常被忽视
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酒店回复: Dear Sergio,Gracias por sus comentarios sobre el mantenimiento de nuestra propiedad. Le pedimos disculpas por cualquier inconveniente que esto pueda haberle causado durante su estancia. Le aseguramos que nos comprometemos a resolver estos problemas con prontitud. Si desea hablar más sobre esto, no dude en contactarnos directamente.Peth Ranien,Front Desk Manager
5.0分
商务出差
It's a nice place with a nice staff. The rooms have full size refrigerators which I like. The traffic can make it hard to get out onto the road sometimes.
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酒店回复: Dear Mr. Steve,We're absolutely thrilled to hear you enjoyed your stay with us! It brings us immense joy to know that you found our place nice and our staff accommodating. We're especially glad that the full-size refrigerators in our rooms added to your comfort and convenience. We strive to provide a welcoming and comfortable experience for all our guests, and your feedback truly brightens our day! We look forward to welcoming you back again soon.
我的住宿体验很糟糕。我们不得不一直去楼下办公室，因为我们的门打不开，门卡也用不了。他们来换门锁，但门锁仍然有问题。然后枕头发霉了，我丈夫不得不再次带着枕头下楼给他们看，然后换了新的枕头，我拍了照片。这真是令人沮丧，住宿体验也非常不舒服。
我知道这家酒店并非顶级酒店，所以我的期望值也合情合理。然而，有些基本问题其实很容易解决，可以提升宾客体验和整体评分。
入住期间，我发现房间里有蟑螂，冰箱顶部很脏，还有一个外露的电源插座——这些都存在严重的安全隐患。床单磨损严重，家具沾满污渍，门禁卡读取器也不太可靠，经常需要多次尝试才能正常使用。
一些小的改进和对细节的关注，将大大提升酒店的舒适度和口碑。无论酒店评级如何，清洁和基本维护都不容忽视。
千万别住这里。这真是一次糟糕的体验。*******上的图片与酒店实际不符。酒店气味难闻。从电梯到房间，我都屏住了呼吸，因为那股恶臭。感觉酒店非常不安全。酒店的一部分似乎被用作住宅。由于楼上房间噪音太大，我们不得不中途换了房间。新房间的地毯从空调到床底都湿透了。我提前两天退房，没有退款。员工方面我没有任何意见，我觉得这更像是管理层的问题，但以后再也不住这家酒店了！
蟑螂！零星
蟑螂！说得够多了。破旧不堪——洗衣机和烘干机都坏了，泳池关闭了，地毯脏兮兮的。安全问题严重，邻近的楼宇都有武装警卫巡逻。我绝对不会推荐这家酒店。
走廊里的地毯又脏又臭。需要彻底翻新。房间浴室里有蟑螂。马桶冲不出来（已经修好了）。洗手盆有一部分堵塞了。房间里弥漫着一股恶臭。
房子很旧。看得出来经常刷漆，地毯也很脏。房间里的沙发和椅子也很脏。周围环境简陋。工作人员非常友好，乐于助人。
很难找到。而且进入房子也极其困难。需要一些标志或其他东西来引起注意，以便更容易找到进入房子的实际车道。
嗯，泳池还没开放。正在维修。第二天房间也没打扫。估计是人手不够。
财产在维护方面非常被忽视
It's a nice place with a nice staff. The rooms have full size refrigerators which I like. The traffic can make it hard to get out onto the road sometimes.