Super clean, front desk staff super helpful!! Nicely updated and CLEAN room. Excellent breakfast, pool and fitness room clean!
4.0分
家庭亲子
Easy place to stay near DREAMS Park for baseball. Breakfast is just ok, but staff is friendly and there is 24hr coffee.
5.0分
情侣出游
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A special shout-out to Christina Bridger, the General Manager, and Lilly. They were very attentive and customer focused at breakfast recently and quickly remedied a situation (where the food ran very low due to staff shortage and new staff understanding expectations). They were so kind and considerate, seeking us out to apologize, and quickly making sure to replenish the breakfast offerings. Christina appears to be an incredibly capable general manager, perceptive, well spoken, and highly professional. Kudos to Christina and her staff! Thank you for attending to our needs and ensuring our stay was wonderful. We loved visiting Cooperstown and we'll definitely stay at the Holiday Inn Express and Suites should we pass your way again.
2.0分
其他
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While the property itself was good enough, we felt that the staff was very insensitive to the extremely loud corner it is located on. We had an exterior room on the 2nd floor - literally feet away from a large homeless population and a very high police activity intersection. We didn’t sleep much at all - and the people at the front desk did not try to remedy our displeasure. They wouldn’t allow us to move rooms without checking out and waiting for them to sell our room, only to then check us into a new room elsewhere in the building. We will not stay here again.
2.0分
其他
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I want to start by saying my review is NOT a reflection of the staff! The staff I encountered were some of the nicest hotel staff Ive dealt with throughout multiple stays this year alone.
With that said, my son is an amputee and wheelchair user and upon arrival we were told that there was no elevator and we had a room on the second floor! The room was booked very close to our stay and by the comments of staff the elevator has not been working while they wait for parts….. that should be expressed to patrons looking to atay
4.0分
家庭亲子
Hotel is clean but rooms are a bit small for what you pay. Staff is friendly and breakfast was good.
3.0分
家庭亲子
Property was clean and the morning breakfast was nice but the rug in our room was dirty and the indoor pool was cloudy
2.0分
其他
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Last time I’d stay here
This hotel is located near a baseball field used for children’s’ baseball tournaments. We had 12 years old running around and slamming doors until 11:30 pm. Apparently the parents and hotel stall decided this wants an issue and continued to let it go on. Breakfast was not great.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet expectations. While we are proud to host families attending local baseball tournaments, we understand that noise can sometimes be a concern. Our team is committed to ensuring a comfortable environment for all guests, and we regret that this was not your experience.We also appreciate your comments on breakfast and will use your input to review and improve our offerings. Guest satisfaction is our top priority, and we hope you will consider giving us another opportunity in the future.
酒店周边环境太美了，去的时候正在下雪❄️，瞬间觉得心情都舒畅了，酒店不大但是服务很好，早餐也非常丰盛，值得推荐。
干净整洁，员工很友好。价格有点偏高。但下次还会选择入住。
Super clean, front desk staff super helpful!! Nicely updated and CLEAN room. Excellent breakfast, pool and fitness room clean!
Easy place to stay near DREAMS Park for baseball. Breakfast is just ok, but staff is friendly and there is 24hr coffee.
A special shout-out to Christina Bridger, the General Manager, and Lilly. They were very attentive and customer focused at breakfast recently and quickly remedied a situation (where the food ran very low due to staff shortage and new staff understanding expectations). They were so kind and considerate, seeking us out to apologize, and quickly making sure to replenish the breakfast offerings. Christina appears to be an incredibly capable general manager, perceptive, well spoken, and highly professional. Kudos to Christina and her staff! Thank you for attending to our needs and ensuring our stay was wonderful. We loved visiting Cooperstown and we'll definitely stay at the Holiday Inn Express and Suites should we pass your way again.
While the property itself was good enough, we felt that the staff was very insensitive to the extremely loud corner it is located on. We had an exterior room on the 2nd floor - literally feet away from a large homeless population and a very high police activity intersection. We didn’t sleep much at all - and the people at the front desk did not try to remedy our displeasure. They wouldn’t allow us to move rooms without checking out and waiting for them to sell our room, only to then check us into a new room elsewhere in the building. We will not stay here again.
I want to start by saying my review is NOT a reflection of the staff! The staff I encountered were some of the nicest hotel staff Ive dealt with throughout multiple stays this year alone.
With that said, my son is an amputee and wheelchair user and upon arrival we were told that there was no elevator and we had a room on the second floor! The room was booked very close to our stay and by the comments of staff the elevator has not been working while they wait for parts….. that should be expressed to patrons looking to atay
Hotel is clean but rooms are a bit small for what you pay. Staff is friendly and breakfast was good.
Property was clean and the morning breakfast was nice but the rug in our room was dirty and the indoor pool was cloudy
Last time I’d stay here
This hotel is located near a baseball field used for children’s’ baseball tournaments. We had 12 years old running around and slamming doors until 11:30 pm. Apparently the parents and hotel stall decided this wants an issue and continued to let it go on. Breakfast was not great.