Some late night or very early morning staff could be friendlier and professional in appearance and demeanor. Safety with upkeep to ensure outer doors actually close without extra pulling so key cards have to be used.

Cleaning could be improvised a bit more. Also, hotel or at least the 3rd floor is supposed to be considered “smoke free” however every time we would step into the bathroom of our hotel room you could get a strong smell of cigarettes as of someone had been smoking in there. We realized it came in through the bathroom vent. Not sure if from the room next door or where, but the bathroom door had to remain closed otherwise the whole room would reek of cigarette smoke.

My husband travels extensively for work and stays at many Holiday Inn Express properties. Not really a complaint, but an observation. The wall lamps by the bed are switched. The light switches are on the outside and should be inside by the bed. LOL. Found it numerous but it may need to be switched sides.

Parking was good.

The room had a pungent smell, the towels were hard and worn, the carpet needed replacing, loud highway noise, the mattress was lumpy, price was not a good value.

She was very informative and made my check-in very smooth! The room was great, the shower pressure was perfect (the shower curtain was a bit short but I made it work) but the room was very clean and the bed was the BEST bed I'd ever slept on at a hotel EVER. Highly recommend this hotel especially if you will be staying longer than 1 night. It is 30 minutes from downtown Charlotte and worked out great for us going to the Metallica concert there. I will DEFINITELY book here again when I come there for future visits!