Property was adequate. Father needs copy of receipts that he never received. Can you send me or him a duplicate? He is insisting on paying me back for the room since my husband reserved them on our card. I never got a final bill either.
1.0分
其他
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The hotel was clean and the room was comfortable. There had been a storm the night before so the wifi was out, but that was okay. This hotel is reasonably priced with all the amenties you will need for a night or two stay. Breakfast was okay too.
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酒店回复: We appreciate the patience and flexibility as the WiFi was out. Thank you for staying with us.
2.0分
其他
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Dirty Rooms and Rude Staff
No amenities such as pool, wifi, tv, etc were available. Room was not clean. There were hairs and dark residue in the shower. Beard trimming in the sink and boogers on the wall next to the sitting chair. When asking about some type of refund or different room the front desk staff was very short tempered and rude. Upon check out, wanted to get a printed receipt but nobody was available for 20min then i see the front desk staff walk back in from outside with their phone. She says she "couldn't" print a receipt since i didn't book the room through the property. Breakfast was cold. I will never stay at Holiday Express again.
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酒店回复: Terra,We are saddened to hear your experience with us was not satisfactory. Thank you for sharing your experience and feedback with us. We are working to make the guest experience better.
1.0分
其他
Room was not clean at arrival late night. Had to wait for them to prepare room.
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酒店回复: Hi Victor, We are sorry to hear your stay was unsatisfactory. We will have to see why the room was not prepared at your arrival and ensure this is addressed with our team.
4.0分
家庭亲子
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We come to this hotel every year. We usually have an excellent experience but the person who checked us in was very rude. She checked us in and out. It’s unfortunate.
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酒店回复: We are so sorry to hear the customer service was not satisfactory. We are so disappointed to hear this. We appreciate the feedback. Thank you for staying with us.
5.0分
其他
I am a return customer so that tells you how much I like staying here -- simple, clean, excellent customer service!
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酒店回复: Hi Lisa, We love having you! Thank you for including us in your travels. We look forward to seeing you next time.
5.0分
其他
Always a great stay! The rooms are a decent size, very clean and the staff are super great!
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酒店回复: Thank you for staying with us, Cindy! We are so glad you enjoyed your stay with us.
3.0分
其他
Room was nice, only problem was the pool was closed and the Wi-Fi didn’t work.
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酒店回复: We appreciate the patience and flexibility. We are sorry your stay was not completely satisfactory.
5.0分
其他
Enjoyed our stay. Very nice rooms. Friendly staff.
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酒店回复: Thank you for staying with us! We are so glad you enjoyed your stay with us, specifically the room and customer service. We are so proud of our hardworking team!
谢谢
Property was adequate. Father needs copy of receipts that he never received. Can you send me or him a duplicate? He is insisting on paying me back for the room since my husband reserved them on our card. I never got a final bill either.
The hotel was clean and the room was comfortable. There had been a storm the night before so the wifi was out, but that was okay. This hotel is reasonably priced with all the amenties you will need for a night or two stay. Breakfast was okay too.
Dirty Rooms and Rude Staff
No amenities such as pool, wifi, tv, etc were available. Room was not clean. There were hairs and dark residue in the shower. Beard trimming in the sink and boogers on the wall next to the sitting chair. When asking about some type of refund or different room the front desk staff was very short tempered and rude. Upon check out, wanted to get a printed receipt but nobody was available for 20min then i see the front desk staff walk back in from outside with their phone. She says she "couldn't" print a receipt since i didn't book the room through the property. Breakfast was cold. I will never stay at Holiday Express again.
Room was not clean at arrival late night. Had to wait for them to prepare room.
We come to this hotel every year. We usually have an excellent experience but the person who checked us in was very rude. She checked us in and out. It’s unfortunate.
I am a return customer so that tells you how much I like staying here -- simple, clean, excellent customer service!
Always a great stay! The rooms are a decent size, very clean and the staff are super great!
Room was nice, only problem was the pool was closed and the Wi-Fi didn’t work.
Enjoyed our stay. Very nice rooms. Friendly staff.