Pros: Our room was nice and clean. Housekeeping did a nice job during our stay. Some of the staff was kind and friendly but others were rude. Cons: The pool was cold and hot tub was drained and had on signs of being repaired. It was full of hair and spiders.
酒店回复: Thank you for sharing your stay with us.
3.0分
其他
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All and all it was a good stay. We did try to use the pool and there qwee several unsupervised children being very rude and disrespectful. Also, the hot tub was broken.
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酒店回复: Callie, We appreciate your patience on fixing the pool area. We apologize for the noise and discomfort. Please let our front desk know if this occurs again to ensure we can fix the issue.
5.0分
其他
The hotel was worthy of it's five star recommendation. Check in person. Was great and room was clean. If I'm back here I'll stay here again.
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酒店回复: Hi Lee, Wow - we are so delighted to hear your stay was satisfactory! We are so happy to hear our team was able to assist you during the check-in process and make the stay more comfortable. We hope to see you again soon!
3.0分
其他
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Property was adequate. Father needs copy of receipts that he never received. Can you send me or him a duplicate? He is insisting on paying me back for the room since my husband reserved them on our card. I never got a final bill either.
5.0分
家庭亲子
Nice and clean and friendly staff on front desk. Keeps the Chain's standards high!
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酒店回复: Thank you for staying with us! We are delighted you enjoyed the stay. We hope to see you again soon!
5.0分
其他
Awesome as always!! I sympathize here because of the excellent customer service!
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酒店回复: Thank you for staying with us, Hassan! We hope to see you again soon. We will make sure to share your kind remarks with our hard-working team!
1.0分
其他
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The hotel was clean and the room was comfortable. There had been a storm the night before so the wifi was out, but that was okay. This hotel is reasonably priced with all the amenties you will need for a night or two stay. Breakfast was okay too.
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酒店回复: We appreciate the patience and flexibility as the WiFi was out. Thank you for staying with us.
2.0分
其他
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Dirty Rooms and Rude Staff
No amenities such as pool, wifi, tv, etc were available. Room was not clean. There were hairs and dark residue in the shower. Beard trimming in the sink and boogers on the wall next to the sitting chair. When asking about some type of refund or different room the front desk staff was very short tempered and rude. Upon check out, wanted to get a printed receipt but nobody was available for 20min then i see the front desk staff walk back in from outside with their phone. She says she "couldn't" print a receipt since i didn't book the room through the property. Breakfast was cold. I will never stay at Holiday Express again.
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酒店回复: Terra,We are saddened to hear your experience with us was not satisfactory. Thank you for sharing your experience and feedback with us. We are working to make the guest experience better.
1.0分
其他
Room was not clean at arrival late night. Had to wait for them to prepare room.
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酒店回复: Hi Victor, We are sorry to hear your stay was unsatisfactory. We will have to see why the room was not prepared at your arrival and ensure this is addressed with our team.
谢谢
Pros: Our room was nice and clean. Housekeeping did a nice job during our stay. Some of the staff was kind and friendly but others were rude. Cons: The pool was cold and hot tub was drained and had on signs of being repaired. It was full of hair and spiders.
All and all it was a good stay. We did try to use the pool and there qwee several unsupervised children being very rude and disrespectful. Also, the hot tub was broken.
The hotel was worthy of it's five star recommendation. Check in person. Was great and room was clean. If I'm back here I'll stay here again.
Property was adequate. Father needs copy of receipts that he never received. Can you send me or him a duplicate? He is insisting on paying me back for the room since my husband reserved them on our card. I never got a final bill either.
Nice and clean and friendly staff on front desk. Keeps the Chain's standards high!
Awesome as always!! I sympathize here because of the excellent customer service!
The hotel was clean and the room was comfortable. There had been a storm the night before so the wifi was out, but that was okay. This hotel is reasonably priced with all the amenties you will need for a night or two stay. Breakfast was okay too.
Dirty Rooms and Rude Staff
No amenities such as pool, wifi, tv, etc were available. Room was not clean. There were hairs and dark residue in the shower. Beard trimming in the sink and boogers on the wall next to the sitting chair. When asking about some type of refund or different room the front desk staff was very short tempered and rude. Upon check out, wanted to get a printed receipt but nobody was available for 20min then i see the front desk staff walk back in from outside with their phone. She says she "couldn't" print a receipt since i didn't book the room through the property. Breakfast was cold. I will never stay at Holiday Express again.
Room was not clean at arrival late night. Had to wait for them to prepare room.