Rooms were dirty bathroom was dirty bugs on the floor. We had to change rooms because bathroom issue and the room was no better the 2nd time. Will not be staying here again. For the price of the room there should have been no issue and the rooms should have been clean. No excuse
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酒店回复: Thank you for staying with us at The Holiday Inn Express. We’re truly sorry to hear that your experience did not meet expectations.Please accept our sincere apologies for the inconvenience. Your feedback is important, and we are taking steps to ensure the issues you encountered are addressed promptly.As a gesture of goodwill, we would like to offer [mention compensation if applicable]. We hope to have the opportunity to welcome you back and provide a much better experience.
1.0分
商务出差
Under construction with unbearable noise, damp rooms with pervasive smell of mold and cleaning agents to mitigate it. Unsafe facility!
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酒店回复: Thank you for staying with us at The Holiday Inn Express. We’re truly sorry to hear that your experience did not meet expectations.Please accept our sincere apologies for the inconvenience. Your feedback is important, and we are taking steps to ensure the issues you encountered are addressed promptly.As a gesture of goodwill, we would like to offer [mention compensation if applicable]. We hope to have the opportunity to welcome you back and provide a much better experience.
1.0分
其他
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Had no idea we booked a hotel under renovation. Upon arrival on August 29, I thought the place was closed. Not being able to enter through the front door was a no for me. Supplies all over the front, side and back of property. The room had a musty, mildew smell, smelly carpet, tub was so dirty and I took pic of black mold spots on the bathroom ceiling. I hope they are doing more than making the outside look nice..really needs a total makeover to the rooms and bathrooms. I spoke with the front desk receptionist and told her that I checked the website and didn’t see anything about hotel under renovation. Her response was, “ I can tell them to add it”. No discounted fees on stay or anything….WE CHECKED OUT THE NEXT MORNING!!!!
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酒店回复: Terry -Thank you for staying with us. We want to extend our sincerest apologies that your recent experience did not meet the standards you rightfully expected. We understand how important comfort and quality are during your stay, and we regret that we fell short.Please know that our property is currently undergoing renovations as we work hard to improve our facilities and overall guest experience. These updates are part of our commitment to providing a higher level of service and comfort to all our guests.We truly value your feedback and hope you’ll consider giving us another opportunity in the future to show you the improvements firsthand.
3.0分
家庭亲子
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Construction going on making it difficult to get in. Dirty bathroom. Lazy person stocking breakfast area. Hot foods not refilled. Stale cold cereal was available.
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酒店回复: Katie - Thank you for staying with us. I want to sincerely apologize for the experience you had during your visit. Please know that your feedback has been taken seriously and is being addressed with our team to ensure this does not happen again.
3.0分
家庭亲子
The hotel staff was super helpful and friendly. The building itself is really old and outdated for the price. The bathroom tub super slippery.
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酒店回复: Stephanie - Thank you so much for choosing to stay with us. It was truly a pleasure to host you!We wanted to let you know that we're currently undergoing some exciting renovations to improve our facilities and enhance the overall guest experience. We can't wait for you to see the updates the next time you visit!
5.0分
其他
Great place
Came with my daughter to go to the Grammy museum! It was a great stay! Everyone who works there, that we came across, was so friendly!
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酒店回复: Jamie - Thank you so much for choosing to stay with us. It was truly a pleasure to host you! I am thrilled to hear that the staff was friendly and that you had a great stay. We wanted to let you know that we're currently undergoing some exciting renovations to improve our facilities and enhance the overall guest experience. We can't wait for you to see the updates the next time you visit!
5.0分
其他
Husband had a event in Cleveland MS and I stayed at the room very quiet and clean and comfortable
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酒店回复: Derrick - Thank you so much for choosing to stay with us. It was truly a pleasure to host you! We're thrilled to hear that your stay was quiet and comfortable. We wanted to let you know that we're currently undergoing some exciting renovations to improve our facilities and enhance the overall guest experience. We can't wait for you to see the updates the next time you visit!
3.0分
其他
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The check in process was poor. The room was dusty and smelled of meldew. The staff were friendly. In all fairness, the hotel is being remodled. I, however will never stay in that Holiday Inn again.
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酒店回复: Patricia - Thank you for staying with us. We want to extend our sincerest apologies that your recent experience did not meet the standards you rightfully expected. We understand how important comfort and quality are during your stay, and we regret that we fell short.Please know that our property is currently undergoing renovations as we work hard to improve our facilities and overall guest experience. These updates are part of our commitment to providing a higher level of service and comfort to all our guests.We truly value your feedback and hope you’ll consider giving us another opportunity in the future to show you the improvements firsthand.
4.0分
其他
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It was good
Rooms were nice, staff was helpful and professional. Due to 3rd party booking we did not get the room that we booked on line. But the room we got was nice.
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酒店回复: Erwin - Thank you so much for choosing to stay with us. It was truly a pleasure to host you!We wanted to let you know that we're currently undergoing some exciting renovations to improve our facilities and enhance the overall guest experience. We can't wait for you to see the updates the next time you visit!
5.0分
其他
Comfortable and friendly
Staff was friendly and helpful. Comfortable room and good breakfast. We would stay here again!
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酒店回复: Leanna - Thank you so much for choosing to stay with us. It is so great to hear that the staff was friendly and helpful. It was truly a pleasure to host you!We wanted to let you know that we're currently undergoing some exciting renovations to improve our facilities and enhance the overall guest experience. We can't wait for you to see the updates the next time you visit!
Disappointed
Rooms were dirty bathroom was dirty bugs on the floor. We had to change rooms because bathroom issue and the room was no better the 2nd time. Will not be staying here again. For the price of the room there should have been no issue and the rooms should have been clean. No excuse
Under construction with unbearable noise, damp rooms with pervasive smell of mold and cleaning agents to mitigate it. Unsafe facility!
Had no idea we booked a hotel under renovation. Upon arrival on August 29, I thought the place was closed. Not being able to enter through the front door was a no for me. Supplies all over the front, side and back of property. The room had a musty, mildew smell, smelly carpet, tub was so dirty and I took pic of black mold spots on the bathroom ceiling. I hope they are doing more than making the outside look nice..really needs a total makeover to the rooms and bathrooms. I spoke with the front desk receptionist and told her that I checked the website and didn’t see anything about hotel under renovation. Her response was, “ I can tell them to add it”. No discounted fees on stay or anything….WE CHECKED OUT THE NEXT MORNING!!!!
Construction going on making it difficult to get in. Dirty bathroom. Lazy person stocking breakfast area. Hot foods not refilled. Stale cold cereal was available.
The hotel staff was super helpful and friendly. The building itself is really old and outdated for the price. The bathroom tub super slippery.
Great place
Came with my daughter to go to the Grammy museum! It was a great stay! Everyone who works there, that we came across, was so friendly!
Husband had a event in Cleveland MS and I stayed at the room very quiet and clean and comfortable
The check in process was poor. The room was dusty and smelled of meldew. The staff were friendly. In all fairness, the hotel is being remodled. I, however will never stay in that Holiday Inn again.
It was good
Rooms were nice, staff was helpful and professional. Due to 3rd party booking we did not get the room that we booked on line. But the room we got was nice.
Comfortable and friendly
Staff was friendly and helpful. Comfortable room and good breakfast. We would stay here again!