酒店回复: I'm sorry that you had such a terrible experience at whichever Marriot you were staying at. However, I don't think this review was for us as we are the Hilton Garden Inn Beaumont. Have a good day.
1.0分
商务出差
原文
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我通过 Travelocity 预订,但并没有得到广告中宣传的价格的房间。我非常失望。
到目前为止,我从未遇到过 Travelocity 预订问题!
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酒店回复: Good afternoon. Thank you for leaving a review. I'm a little confused, though; because you booked the room that was 2 queens beds with snacks and that was the room you stayed in so was the issue on the booking side?
酒店回复: I'm so sorry for the experience you had with us. Unfortunately, the power company didn't get our power back on until very late the following day. Again, sorry.
酒店回复: I'm so sorry that you didn't enjoy your stay with us. The construction has been super frustrating to deal with, but I apologize for the noise you experienced. As for breakfast, we order a full cooked to order breakfast experience instead of a complimentary buffet. That being said, there are options that include the price of breakfast with you room if you'd be interested in doing that next time. Have a good day.
酒店回复: I want to apologize for the experience you had with us. Unfortunately, the power wasn't restored until very late the next afternoon. I hope that you'll give us another chance if you are ever in the Beaumont area again. Have a good day.
4.0分
其他
原文
翻译提供方:Google
住宿体验非常好,工作人员非常乐于助人,房间非常干净。我一定会再次住在这里。
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酒店回复: Thank you for your kind words. I'm glad to see you enjoyed your stay with us, and we look forward to seeing you again. Have a good day.
5.0分
商务出差
原文
翻译提供方:Google
酒店不错,但是停车场已满;怀疑隔壁的企业正在占用您的停车位。
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酒店回复: I'm glad to see that you enjoyed your stay with us. I will look into this parking situation. Have a good day.
不符合图片
住一晚还行,但是照片上的描述太夸张了。热水浴缸不再存在,游泳池因维修而关闭,相邻的高速公路非常嘈杂,房间淋浴的热水无法使用。至少工作人员非常友好和乐于助人,最终能够解决几乎所有问题。
这家酒店一点都不像“万豪”,也没有保持万豪的品质,让人们流连忘返。他们就像是把一家老酒店改造了一番,刷上一层俗气的油漆,用水管喷洒消毒水,在前台放了一个街头流浪儿,然后向旅客收取高额费用。从进门的第一步开始,我就觉得自己身处一家廉价、破旧、肮脏的酒店,到处都是麝香和消毒水的味道。万豪可以做得更好。
我通过 Travelocity 预订,但并没有得到广告中宣传的价格的房间。我非常失望。
到目前为止,我从未遇到过 Travelocity 预订问题!
工作人员友好热情。房间干净,但淋浴天花板修缮粗糙,看起来很糟糕。绝对不会通过“缺陷清单”。床和枕头很舒服,最大的抱怨是走廊噪音和楼上有人走路的声音。不会再住这里了。
还不错。我希望健身房里有哑铃,房间里也需要做一些小维修,但这次住宿体验很好。我很喜欢热水浴缸
房间里温度超过 80 华氏度,而且没有电。我们被告知午夜前会恢复,但事实并非如此。我们带着孩子,他们哭着直到我们离开。那是一个糟糕的夜晚,我们不得不在凌晨 12:30 至凌晨 1:00 之间离开。我们一秒钟也不能再待在那里了,因为天气太热了。:(
床非常不舒服,枕头也磨损了,房间非常吵,旁边就是建筑工地,没有免费早餐,真是可惜了这家汽车旅馆的价格这么贵!
周六晚上暴风雨来袭,导致酒店大部分电力中断。没有空调,空调不仅凉爽,还能掩盖附近州际公路的噪音。凌晨 3:30 醒来,浴室停电,没有热水,也没有咖啡。不幸的是,没有更强大的备用发电机。
住宿体验非常好,工作人员非常乐于助人,房间非常干净。我一定会再次住在这里。
酒店不错,但是停车场已满;怀疑隔壁的企业正在占用您的停车位。