Room had a wet odor to it, shower had mold, air conditioner didn’t work and night shift women that worked at the desk wanted to give me a fan that had more dust than the Sierra desert. Than the general manager never returned any of my calls after leaving several voicemails. Reading the breakfast menu when returning from our event and women screams and says” we are not open and there will be no hot breakfast in the morning because the cook called in”. First off it’s 9:00 pm, I have common sense to know yall are closed and why are you screaming at me. Worse hotel EVER!!! Don’t waste your time or money. Even tried to get another room that night due to our air and there was no clean rooms and suggested me find another hotel at midnight. I am a single mother with a daughter and you suggested I find another hotel in a city I am unfamiliar with. I will NEVER STAY HERE AGAIN!!!!
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酒店回复: Thank you for being our guest and also for sharing your experience. I understand there were several issues with your stay, I'm sorry we were not able to meet your and our expectations for excellent guest service. While it saddens me any time a guest has a less than stellar experience, I am grateful that you took the time to explain the problems you had so that they can be promptly remedied. I've personally shared this review with my staff and management team -- I'm confident that the problems you had can be quickly remedied. Please, do join us again soon, I promise your stay will be excellent.
5.0分
情侣出游
Very peaceful and the food is great along with the staff we love every moment of our stays... always a pleasant experience.
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酒店回复: Thank you for such a positive review! I'm pleased you found all of our amenities so much to your liking here at Wyndham Lake Charles. We take great pride in every aspect of our service and facility, and it's always enjoyable to hear that our guests loved their stay with us. We certainly look forward to extending our hospitality again soon.
2.0分
其他
The hotel was not clean, the toilet in the bathroom was dirty, and had remains of fecal matter in the toilet.
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酒店回复: Thank you for taking the time to share your experience. We are very sorry to hear about the cleanliness concerns you encountered, especially in the bathroom. This is far below the standards we expect our team to uphold, and we understand how unacceptable and uncomfortable that must have been.Your feedback has been shared with our housekeeping and management teams so we can address this immediately and ensure it does not happen again. We appreciate you bringing this to our attention and giving us the opportunity to improve.
1.0分
其他
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Dirty room, broken toilet seat, broken shower head, luke warm shower, trash in hall not taken out in 3 days, parking lot with empty liquor bottles, staff not friendly
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the condition of your room and the issues you encountered throughout the property. The concerns you mentioned—including maintenance problems, cleanliness in common areas, and the service you received—are not reflective of the standards we aim to provide.Your comments have been shared with our housekeeping, maintenance, and management teams so these matters can be addressed promptly. We appreciate you bringing this to our attention and giving us the opportunity to improve.
1.0分
其他
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I had 3 room changes trying to find one with a suitable bathroom. Even as they moved me to a suite, I could not stay there and asked to be refunded. Each bathroom was full of mold, mildew, and rust. I mean it was all over in the shower. The bathroom sink and the sink in the livingroom room area were clogged, and one sink was filled with cloudy, foul smelling water. This left me and my family riding through Lake Charles after midnight looking for alternate accommodations. The furniture looked new, but the cleanliness was awful. Pretty disgusting actually. The property is supposedly undergoing renovations. The rooms I was moved to were supposedly one of those renovated rooms. But I guess those renovations don't include the bathrooms.
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酒店回复: Thank you for taking the time to share such detailed feedback. We are truly sorry for the experience you and your family encountered. The issues you described—multiple room changes, bathroom cleanliness concerns, clogged sinks, and the overall condition of the facilities—are unacceptable and far below the standards we expect to provide.Your comments have been shared with our management, housekeeping, and maintenance teams so these matters can be addressed immediately and thoroughly. We understand how disruptive and frustrating this was, especially so late at night, and we appreciate you bringing these concerns to our attention so we can take corrective action.
1.0分
其他
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We booked through ******* room was not available when we arrived. I did the online check in, I was charged for room. We were stranded late at night. How can you do business like this. Very unhappy. Cathy Dart
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酒店回复: Thank you for sharing your experience, Cathy.We sincerely apologize for the inconvenience you encountered with your reservation and the room not being available upon arrival. This situation is unacceptable, and we understand the frustration it caused, especially given the late hour. Your comments have been reviewed with our front office and reservations teams to address the breakdown in communication and ensure this does not occur again. We appreciate you bringing this to our attention.
1.0分
情侣出游
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Arrived at hotel to be “greeted” by an overwhelmed receptionist whose firsts words were we don’t have a room available for you. Says it happens All the time. I asked to speak with manager and was refused to speak with one. The general manager refused to speak with me after she called him. Horrible. No offer of refund. No offer of let me try to get you other accommodations! I will NEVER stay here or any Wyndham for that matter
2.0分
其他
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Piles of Dirty linen in the hallway the entire stay (never was touched). No bath mats after shower. No hand soap. Only 2 very small pillows. No phone in room to call for .
Front desk was not available for check in for 10 minutes. Came down for scissors and front desk was not available again for another 10 minutes, while 3 guests were also waiting to check in ( no exaggeration).
酒店非常雅致。入住时他们每天会收取25美元的押金。酒店目前正在翻修，如果您不介意的话，它的位置还算不错，离商店和餐馆都很近。
一家尚可的汽车旅馆，但早餐非常简单，连冷牛奶都没有。卫生状况也令人质疑。冰箱里还有一瓶过期的饮料，柜子后面更是脏得不忍直视。
Room had a wet odor to it, shower had mold, air conditioner didn’t work and night shift women that worked at the desk wanted to give me a fan that had more dust than the Sierra desert. Than the general manager never returned any of my calls after leaving several voicemails. Reading the breakfast menu when returning from our event and women screams and says” we are not open and there will be no hot breakfast in the morning because the cook called in”. First off it’s 9:00 pm, I have common sense to know yall are closed and why are you screaming at me. Worse hotel EVER!!! Don’t waste your time or money. Even tried to get another room that night due to our air and there was no clean rooms and suggested me find another hotel at midnight. I am a single mother with a daughter and you suggested I find another hotel in a city I am unfamiliar with. I will NEVER STAY HERE AGAIN!!!!
Very peaceful and the food is great along with the staff we love every moment of our stays... always a pleasant experience.
The hotel was not clean, the toilet in the bathroom was dirty, and had remains of fecal matter in the toilet.
Dirty room, broken toilet seat, broken shower head, luke warm shower, trash in hall not taken out in 3 days, parking lot with empty liquor bottles, staff not friendly
I had 3 room changes trying to find one with a suitable bathroom. Even as they moved me to a suite, I could not stay there and asked to be refunded. Each bathroom was full of mold, mildew, and rust. I mean it was all over in the shower. The bathroom sink and the sink in the livingroom room area were clogged, and one sink was filled with cloudy, foul smelling water. This left me and my family riding through Lake Charles after midnight looking for alternate accommodations. The furniture looked new, but the cleanliness was awful. Pretty disgusting actually. The property is supposedly undergoing renovations. The rooms I was moved to were supposedly one of those renovated rooms. But I guess those renovations don't include the bathrooms.
We booked through ******* room was not available when we arrived. I did the online check in, I was charged for room. We were stranded late at night. How can you do business like this. Very unhappy. Cathy Dart
Arrived at hotel to be “greeted” by an overwhelmed receptionist whose firsts words were we don’t have a room available for you. Says it happens All the time. I asked to speak with manager and was refused to speak with one. The general manager refused to speak with me after she called him. Horrible. No offer of refund. No offer of let me try to get you other accommodations! I will NEVER stay here or any Wyndham for that matter
Piles of Dirty linen in the hallway the entire stay (never was touched). No bath mats after shower. No hand soap. Only 2 very small pillows. No phone in room to call for .
Front desk was not available for check in for 10 minutes. Came down for scissors and front desk was not available again for another 10 minutes, while 3 guests were also waiting to check in ( no exaggeration).