酒店回复: Thank you for taking the time to submit a review. We are sorry about the incidentals hold still showing up on your account. All charges and pending charges are settled from our system immediately upon check-out. Depending upon how your bank handles credit card authorizations, it could take anywhere from 3 to 10 business days for that to appear back on your account. We hope you will stay with us again so that we may have the opportunity to provide you with excellent service!
2.0分
情侣出游
原文
翻译提供方：Google
服务很差，设施陈旧且运转不良，气味难闻。
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酒店回复: Thank you so much for taking the time to write a review about our property. We are sorry that your stay did not meet your expectations. We hope you will give us another chance next time you visit Hammond.
4.0分
其他
原文
翻译提供方：Google
不要服用
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酒店回复: Thank you for taking the time to review your stay, Robert; we really appreciate it! We are glad you had a good stay and hope to welcome you back in the near future! Safe travels!
4.0分
其他
The stay itself was good. But the breakfast wasn't enjoyable because it wasn't hot. Room temp. Our visit before was fantastic. This time it wasn't satisfactory
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酒店回复: Thank you for sharing your feedback with us, Charles. We’re glad to hear that your stay itself was good, but we’re truly sorry the breakfast didn’t meet expectations this time. Please know that we’re addressing this with our breakfast team to ensure the proper temperature and quality are maintained. We appreciate you giving us another try and hope we’ll have the opportunity to provide you with the consistently excellent experience you remember.
5.0分
家庭亲子
Very clean and great exceptional customer service. Room was very clean and beds were comfortable
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酒店回复: Thank you so much for your wonderful review, Leslie! We're delighted to hear that you enjoyed our clean rooms, comfortable beds, and exceptional customer service. Your kind words mean a lot to our team. We appreciate you choosing to stay with us and hope to welcome you back again soon!
3.0分
家庭亲子
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No complementary breakfast. $13. 00 at restaurant on site. Housekeeping missed. Dii is d not replenish cup and coffee each day. Trash emptied but sometimes didn’t replace bags. Did not clean around coffee area in room. Sugar scattered not cleaned daily while there. Bathroom wasn’t cleaned well each day and house seemed maybe hurried and missing things.
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酒店回复: Thank you for sharing your feedback with us, Michael. I’m very sorry to hear about the issues you experienced during your stay. We understand how frustrating it can be when housekeeping services are inconsistent, and it’s clear that we fell short in several areas—especially with replenishing amenities, maintaining cleanliness, and ensuring attention to detail each day. That is not the level of service we aim to provide. Regarding breakfast, we appreciate your comments about the pricing and will share them with our team as we continually review our offerings. Your concerns have been passed along to our housekeeping and management teams so we can address these issues immediately and improve the experience for all guests. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a much more seamless and comfortable stay.
3.0分
其他
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The hotel is very loud being directly next to a railroad track. The ac did work well but is very loud making it difficult to sleep and the teenagers running around at midnight banging on doors didn’t make for a restful evening.
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酒店回复: Thank you for taking the time to share your feedback, Melissa. We're truly sorry to hear that your stay was disrupted by noise, both from the surrounding area and within the hotel. We understand how important a quiet and restful environment is, and we apologize that we fell short in providing that during your visit. Your comments have been shared with our team so we can look into ways to better manage guest experience and minimize disturbances in the future. We hope you'll consider giving us another opportunity to provide you with a more comfortable and relaxing stay.
5.0分
情侣出游
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The front desk employee was exceptional at making my anniversary feel special. The rooms and bathrooms were clean, the bar was great, and the bartender was super nice. We were welcomed with a little gift from the manager for celebrating our anniversary, which I thought was above and beyond. The pool and hot tub we’re both clean and super easily accessible
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酒店回复: Thank you so much for taking the time to share your experience, Teana! We're honored you chose to celebrate your anniversary with us, and it’s wonderful to hear that our team—especially our front desk and bar staff—helped make it memorable. We're also glad you enjoyed the cleanliness of the rooms and amenities, and that the anniversary gift from our manager added a special touch. We truly appreciate your kind words and hope to welcome you back for another stay soon!
5.0分
朋友出游
Very clean hotel. Smells nice. Beds are very comfy. Dove pump soap and lotion was a nice touch.
Would stay again for sure
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酒店回复: Thank you so much for your kind review, Laura! We're thrilled to hear you enjoyed your stay and appreciated the cleanliness, fresh scent, and comfort of the beds. It's great to know that the Dove amenities added a nice touch to your experience. We truly look forward to welcoming you back on your next visit!
酒店很棒，位置也很好很安静，就是附近有火车经过。员工都非常友善。
我不喜欢的是他们没有退还我所要求的押金，他们告诉我离开酒店后他们会退还给我
服务很差，设施陈旧且运转不良，气味难闻。
不要服用
The stay itself was good. But the breakfast wasn't enjoyable because it wasn't hot. Room temp. Our visit before was fantastic. This time it wasn't satisfactory
Very clean and great exceptional customer service. Room was very clean and beds were comfortable
No complementary breakfast. $13. 00 at restaurant on site. Housekeeping missed. Dii is d not replenish cup and coffee each day. Trash emptied but sometimes didn’t replace bags. Did not clean around coffee area in room. Sugar scattered not cleaned daily while there. Bathroom wasn’t cleaned well each day and house seemed maybe hurried and missing things.
The hotel is very loud being directly next to a railroad track. The ac did work well but is very loud making it difficult to sleep and the teenagers running around at midnight banging on doors didn’t make for a restful evening.
The front desk employee was exceptional at making my anniversary feel special. The rooms and bathrooms were clean, the bar was great, and the bartender was super nice. We were welcomed with a little gift from the manager for celebrating our anniversary, which I thought was above and beyond. The pool and hot tub we’re both clean and super easily accessible
Very clean hotel. Smells nice. Beds are very comfy. Dove pump soap and lotion was a nice touch.
Would stay again for sure