酒店回复: Dear Guest,Thank you for sharing your experience! We're glad you found the movie filming exciting and appreciated the hospitality. We sincerely apologize for the issues with your room and will address them with our team. Your feedback is valuable, and we appreciate your understanding. We look forward to welcoming you again!Sincerely, Hotel Manager
酒店回复: Dear Lara,We sincerely regret that your experience did not meet our expectations. Your detailed feedback about cleanliness, comfort, service, and security is concerning and not reflective of the standards we strive to uphold. We are addressing these issues promptly to improve. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
酒店回复: Hello Amber, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
4.0分
其他
原文
翻译提供方:Google
还不错。没什么特别的,早餐选择不多,但干净整洁。对于经济实惠的短途住宿来说,还算可以。
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酒店回复: Dear Andrew,Thank you for your feedback! We're glad to hear you found the hotel clean and suitable for a quick stay. We always strive to improve, and we appreciate your comments regarding breakfast options. We hope to welcome you again for another affordable and comfortable visit.Sincerely, Hotel Manager
5.0分
其他
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翻译提供方:Google
纳什维尔之旅
酒店旁边就是一个饼干桶和一个加油站,这帮了我们不少忙。酒店很干净,床也很舒服。
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酒店回复: Dear Robin,Thank you for your feedback! We're glad you found the hotel clean and the beds comfortable. It's great to hear that the convenient location near Cracker Barrel and the gas station was helpful during your stay. We appreciate your review and hope to welcome you again!Sincerely, Hotel Manager
酒店回复: Dear Guest,We apologize for the issues you encountered with pests and the cleanliness of your room. This is not acceptable, and we will address this immediately with our cleaning and pest control teams. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
酒店回复: Hello Bridgette,We are sorry to hear about the experience described in your review. We take all feedback seriously and will address this matter with our team to ensure the highest standards of cleanliness are maintained. Thank you for bringing this to our attention, we appreciate your feedback.
5.0分
其他
原文
翻译提供方:Google
所有评论都反映出了问题……我猜他们换了管理层。房间非常干净舒适。
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酒店回复: Dear Guest,Thank you for your kind words! We’re thrilled to hear that you found the rooms clean and cosy. It’s great to know that our improvements are being noticed. We appreciate your feedback and hope to continue providing you with a wonderful experience on your future visits. We look forward to welcoming you back. Sincerely, Hotel Manager
酒店回复: Dear Jessica,We appreciate your kind words about our staff and pool, but we sincerely regret the issues you encountered with your room. Cleanliness and comfort are our priorities, and your concerns will be addressed with our team. Thank you for your feedback—it helps us improve, and we hope to provide a better experience in the future.Sincerely, Hotel Manager
这家酒店地理位置优越,靠近餐馆,离机场也很近。订房和办理入住都很顺利。一切都很顺利。唯一的缺点是第一天在房间里看到了一只虫子。清洁方面可以再改进一下,但总体来说还是一次很棒的体验。
住得还不错!
酒店当时正在拍电影,房间很整洁,这次住的房间不如第一次住的那么好,马桶座坏了,床单也脏得厉害!住在那里的人都乱糟糟的,因为他们在拍电影,不得不把酒店后面的房间搬出来给拍摄人员住,他们都很不高兴。如果我是酒店老板,我肯定不会再让他们住在那里了。他们除了抨击老板,说他酒店经营方式的坏话之外什么也没做,我觉得他没什么问题,该做的就去做!我们聊天的时候,他对我很友善,总的来说,我还会再住这里!
我住过几百家酒店,包括很多经济型连锁酒店,比如其他经济型旅馆,但这家绝对是最差的。千万别住这里!
1- 床很不舒服,床单也不干净,床上还有烟头留下的洞。
2- 酒店入口正对面的停车场有人在搞鬼。
3- 除了房费,他们还要从你的信用卡里扣除60美元的押金,一周后才能退还。
4- 看起来他们想粉刷房间,换了新的浴室台面和浴缸。门边还贴着油漆胶带,但天花板上已经有几处漏水痕迹,其中一处还有几个黑点(见图)。天知道新刷的天花板下面到底有多少污渍。
5- 前台人员的客户服务水平为零。
如果必须的话,睡在车里也行,但千万别住这里。
凌晨 3 点,房间里弥漫着猫尿味,有人拿着钥匙试图进入房间,感谢上帝锁上了门,我是一个单身女性,独自一人,当时非常害怕,凌晨 3 点,我惊醒后看到蟑螂,所以我去办公室投诉,但不知道是谁在工作,我想我会去洗澡,但是淋浴坏了,浴缸很恶心,我用洗发水清洗了浴缸,然后在洗澡前洗了衣服,然后从早上 6 点开始,我每隔 15 分钟就会接到一次电话,上午 10 点,客房服务人员每隔 15 分钟就会来敲门,未经允许就会闯入,你不能拒绝他们进入,否则你就会像我早上和总经理谈话时那样,他没有表现出任何关心,告诉我离开,然后从房间里扣留了我的押金,因为我谈到了我对房间的感受以及我在那里必须处理的询问,如果我自己开车的话我会离开,但我最好的朋友走了,但她和她的男朋友在一起,这家酒店让我怀疑我是否曾经想再次去度假,比如有人怎么拿到我房间的钥匙,在谷歌上查看关于这个地方的评论,客房服务人员偷看了正在穿衣服的 8 岁小女孩,我正在打电话,我会尽我所能确保他们永远不会再开门
还不错。没什么特别的,早餐选择不多,但干净整洁。对于经济实惠的短途住宿来说,还算可以。
纳什维尔之旅
酒店旁边就是一个饼干桶和一个加油站,这帮了我们不少忙。酒店很干净,床也很舒服。
如果你想留下来,因为你不想花太多钱,那还好,但如果你像我一样害怕蟑螂,就不要住在这里,我看到一只大蟑螂在墙上爬,然后还有一只蜘蛛,床单很脏,看起来他们并没有真正打扫干净,他们所做的只是除臭,他们怎么这么懒得打扫,真是说不通。
房间里有以前臭虫滋生的痕迹。床架周围也满是旧蟑螂袋。我们肯定有几十只蟑螂爬得到处都是,包括我们的床上。以后再也不会住这里了。
所有评论都反映出了问题……我猜他们换了管理层。房间非常干净舒适。
不会再住了
我们入住时,前台小哥非常友好热情。我们上楼到房间,一股难闻的气味扑面而来。我们试着通风,但没什么用。被子上焦糊了,天花板上的水渍也滋生了霉菌。他们给我们的毛巾不够两个人用,而且只有一卷卫生纸。面巾纸也是空的。床单闻起来有漂白剂的味道,这才让我感觉好受一些。床头板上满是污渍,弹簧床垫上一大块棕色污渍完全暴露在外,我唯一忘了拍照。而且,电视大部分时间都坏了。不过,工作人员,也许是老板,人都很好,泳池也很干净。