酒店回复: Muchas gracias por compartir su experiencia y por su calificación perfecta. Nos alegra saber que disfrutó de su estancia y que la mayoría de los aspectos de su visita fueron excelentes.Lamentamos sinceramente que el baño no haya estado en las condiciones óptimas de limpieza. Ya hemos compartido sus comentarios con nuestro equipo de limpieza para reforzar la atención a estos detalles y asegurarnos de que esto no vuelva a ocurrir.Agradecemos mucho su observación, ya que nos ayuda a mejorar y garantizar que cada huésped tenga una experiencia impecable. Esperamos tener el placer de recibirle nuevamente en el futuro.

酒店回复: Thank you for your feedback. I’m very sorry to hear that the condition of your room did not meet your expectations — this is not the experience we want for our guests. Please know we take your comments seriously and will address this with our team to ensure our rooms are properly maintained and inspected. We truly appreciate you letting us know and hope you’ll give us another chance to provide you with a much better stay.

酒店回复: Thank you for your feedback. I’m sorry to hear that noise disrupted your rest during your stay. A good night’s sleep is essential, and I regret that we fell short in providing a comfortable and quiet environment. Your comments have been shared with our team as we look into ways to improve the overall guest experience. We hope to have another opportunity to better serve you in the future.

酒店回复: Thank you for your rating! We’re glad you had a positive experience with us. If there’s anything we can do to make your next stay even better, we’d love to hear your feedback. We hope to welcome you back again soon!