酒店回复: We appreciate your feedback and have addressed your concerns with our engineering team and they are remedying the issues. We hope despite the room issues, you would give us a chance to show that the unsatisfactory stay was an exception to the service we strive to deliver
5.0分
其他
原文
翻译提供方：Google
非常专业，非常尊重，非常干净！
早餐很棒！还会再来的。
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酒店回复: We look forward to seeing you again real soon! It was our pleasure to host you during your recent travels in the Bluegrass.
5.0分
情侣出游
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The staff was WONDERFUL. So helpful and friendly. Clean, spacious room with plenty of lighting options. Clean, bright bathroom with excellent water pressure in the shower! Lovely breakfast with many allergy-sensitive food options. Check-in and check-out were simple and quick. We would definitely stay here again.
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酒店回复: This is fantastic to read! Thank you for taking the time to share such a detailed and glowing review. We're absolutely delighted that our staff was wonderful, helpful, and friendly—they truly are the heart of our hotel. We take pride in our breakfast, especially offering many allergy-sensitive options, and are happy that your check-in and check-out were simple and quick. We can't wait to welcome you back to Holiday Inn Express Lexington- North Georgetown!
3.0分
情侣出游
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Bath towels were extremely old! Also some rust on bathroom door. Maid didn't understand English and was unable to answer a question. This may be the reason why the low water pressure in the bathroom sink was not reported and fixed. Bed was very comfortable, breakfast was good and we enjoyed the fresh ground coffee.
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酒店回复: Thank you for your honest feedback. We’re truly sorry to hear about the condition of the bath towels and the communication challenges with our housekeeping staff. These are not the standards we strive to uphold, and we appreciate you bringing them to our attention. We’ll be reviewing these issues with our team to ensure they’re addressed promptly.Your comments help us improve, and we hope to have the opportunity to provide you with a much better experience in the future.
5.0分
家庭亲子
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The room was very clean and the bed comfortable. I like the way there was room for two suitcases side by side to sit and open up on the bench. The bathroom was very nice with all amenities.
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酒店回复: We are glad you enjoyed your stay with us and all the "special touches" that help us stand out from the crowd. We look forward to welcoming you back soon.
5.0分
家庭亲子
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Staff was extremely friendly and helpful. Located a box fan to loan my husband who likes a fan pointing at him at night. Told us that there’s plenty of food still and come on down when we called down 5 minutes before breakfast was supposed to end as we had overslept. Wonderful breakfast and nice pool. Thank you for the great hospitality! Highly recommend!
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酒店回复: Thank you so much for the wonderful review! We're thrilled to hear that you had such a positive experience with us. It was our pleasure to assist your husband and to make sure you didn't miss out on breakfast. We believe that great hospitality is all about going the extra mile, and your feedback lets us know we're doing things right. We hope to welcome you back again soon!
5.0分
其他
Very good place. Rooms are clean and odor less. Breakfast was great and enough items to choose.
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酒店回复: We are thrilled that you had a 10/10 stay! It was our pleasure hosting you while in the Bluegrass State. We look forward to the opportunity to welcome you back soon!
4.0分
家庭亲子
Should have less opinionated tv station playing in the lobby and breakfast area!
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酒店回复: Thank you for your feedback from your stay with us at Holiday Inn Express Lexington- North Georgetown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Safe Travels!
5.0分
其他
This is a wonderful hotel staff and my stay was amazing everybody is just so friendly and put me right at home feeling.i will definitely visit this hotel again
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酒店回复: Thank you so much for your truly wonderful review! We're absolutely thrilled to hear that our staff made you feel right at home and that your stay was so amazing. Creating a friendly, welcoming atmosphere is what we strive for, and your feedback means the world to us.We can't wait to welcome you back on your next visit!
3.0分
其他
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Overall was a good experience except the towels on the bathroom, even though the towels were clean and well in place, couldn’t be worse dirty and stained ;-( have to go and buy some new towels at Walmart b4 shower, luckily was just crossing the street from hotel, nice parking spaces and really closed to i75 ramp, a lots of food options in the same area.
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酒店回复: Thank you for taking the time to share your feedback! We're glad to hear you found our parking convenient and appreciated the nearby dining options. We sincerely apologize for the condition of the towels in your bathroom. Their appearance was unacceptable, this is definitely not the standard we aim for, and we're addressing this issue immediately with our teams to ensure our towels are always in excellent condition for our guests. We hope you'll consider staying with us again so we can provide you with a much-improved experience.
窗户坏了，空调噪音很大，浴室瓷砖都快翘起来了，水槽也堵了。
我通常住其他连锁酒店，但我们一行人住在假日酒店。也许我被宠坏了，但我住假日酒店的钱比其他团的要多。
你本来有机会的。
非常专业，非常尊重，非常干净！
早餐很棒！还会再来的。
The staff was WONDERFUL. So helpful and friendly. Clean, spacious room with plenty of lighting options. Clean, bright bathroom with excellent water pressure in the shower! Lovely breakfast with many allergy-sensitive food options. Check-in and check-out were simple and quick. We would definitely stay here again.
Bath towels were extremely old! Also some rust on bathroom door. Maid didn't understand English and was unable to answer a question. This may be the reason why the low water pressure in the bathroom sink was not reported and fixed. Bed was very comfortable, breakfast was good and we enjoyed the fresh ground coffee.
The room was very clean and the bed comfortable. I like the way there was room for two suitcases side by side to sit and open up on the bench. The bathroom was very nice with all amenities.
Staff was extremely friendly and helpful. Located a box fan to loan my husband who likes a fan pointing at him at night. Told us that there’s plenty of food still and come on down when we called down 5 minutes before breakfast was supposed to end as we had overslept. Wonderful breakfast and nice pool. Thank you for the great hospitality! Highly recommend!
Very good place. Rooms are clean and odor less. Breakfast was great and enough items to choose.
Should have less opinionated tv station playing in the lobby and breakfast area!
This is a wonderful hotel staff and my stay was amazing everybody is just so friendly and put me right at home feeling.i will definitely visit this hotel again
Overall was a good experience except the towels on the bathroom, even though the towels were clean and well in place, couldn’t be worse dirty and stained ;-( have to go and buy some new towels at Walmart b4 shower, luckily was just crossing the street from hotel, nice parking spaces and really closed to i75 ramp, a lots of food options in the same area.