酒店回复: We appreciate your feedback and have addressed your concerns with our engineering team and they are remedying the issues. We hope despite the room issues, you would give us a chance to show that the unsatisfactory stay was an exception to the service we strive to deliver
5.0分
其他
原文
翻译提供方：Google
非常专业，非常尊重，非常干净！
早餐很棒！还会再来的。
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酒店回复: We look forward to seeing you again real soon! It was our pleasure to host you during your recent travels in the Bluegrass.
2.0分
其他
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Will not be back. Rooms in poor repair, including toilet not bolted down properly, beds were uncomfortable, and there was a youth group running around knocking on doors and then took up the entire breakfast area the next morning. They even had their luggage sitting on seats rather than the floor, leaving no space for other guests.
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酒店回复: Thank you for providing your feedback regarding your recent stay, though we are truly sorry to read that your experience led you to the conclusion that you "will not be back."Please accept our sincere apologies for the multiple shortcomings you encountered. It is clear that we failed to provide the comfortable, peaceful, and well-maintained environment you expect and deserve.We take all guest comments regarding our facilities and service very seriously. We are currently using your feedback to immediately address the operational and maintenance issues raised to ensure such disappointments are not repeated.We regret that your stay was significantly impacted by issues with both the condition of the room and the overall experience within our hotel, including the common areas. We are reviewing our policies and procedures related to group bookings to better manage the experience for all of our guests.We hope you will eventually reconsider your decision, as we strive to offer an experience worthy of a much higher rating.
2.0分
其他
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The toilet in our room was not properly bolted down, the bathroom fan didn't work, and neither did the outlets between the beds. The beds were uncomfortable, and the fan ran constantly on a 5 second cycle, yet the compressor didn't come on (quite annoying).
The pancakes were chewy, and we almost didn't get breakfast at all because of a youth group which took all seating available, and even put their luggage on some seats instead of the floor.
5.0分
家庭亲子
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Friendly staff greated us at the desk and promptly checked us in. They answered our questions about food and drinks in the area. Room was spacious and very clean. Beds were comfortable and quiet. Very nice.
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酒店回复: Thank you so much for the fantastic 10/10 review! We are thrilled to hear that you had such a wonderful experience.It’s great to know that our team was friendly, greeted you warmly, and was able to quickly check you in and provide helpful local recommendations. Providing that personal touch is very important to us.We're also delighted that you enjoyed your spacious, very clean room. We truly appreciate you recognizing the efforts of our entire staff, and we look forward to your next visit! Happy Travels!
5.0分
情侣出游
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The staff was WONDERFUL. So helpful and friendly. Clean, spacious room with plenty of lighting options. Clean, bright bathroom with excellent water pressure in the shower! Lovely breakfast with many allergy-sensitive food options. Check-in and check-out were simple and quick. We would definitely stay here again.
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酒店回复: This is fantastic to read! Thank you for taking the time to share such a detailed and glowing review. We're absolutely delighted that our staff was wonderful, helpful, and friendly—they truly are the heart of our hotel. We take pride in our breakfast, especially offering many allergy-sensitive options, and are happy that your check-in and check-out were simple and quick. We can't wait to welcome you back to Holiday Inn Express Lexington- North Georgetown!
5.0分
其他
The room was clean and quiet. Lynn who checked me in was very nice, kind and was very welcoming.
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酒店回复: Thank you so much for the wonderful 10/10 review! We are absolutely delighted to hear that you found your room clean and quiet.We will be sure to pass along your kind words to Lynn! She is a fantastic member of our team, and it makes us proud to know her nice, kind, and welcoming nature made such a positive impact on your check-in experience.We appreciate your business and hope to welcome you back again soon for another flawless stay at Holiday Inn Express Lexington- North Georgetown!
3.0分
情侣出游
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Bath towels were extremely old! Also some rust on bathroom door. Maid didn't understand English and was unable to answer a question. This may be the reason why the low water pressure in the bathroom sink was not reported and fixed. Bed was very comfortable, breakfast was good and we enjoyed the fresh ground coffee.
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酒店回复: Thank you for your honest feedback. We’re truly sorry to hear about the condition of the bath towels and the communication challenges with our housekeeping staff. These are not the standards we strive to uphold, and we appreciate you bringing them to our attention. We’ll be reviewing these issues with our team to ensure they’re addressed promptly.Your comments help us improve, and we hope to have the opportunity to provide you with a much better experience in the future.
5.0分
家庭亲子
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The room was very clean and the bed comfortable. I like the way there was room for two suitcases side by side to sit and open up on the bench. The bathroom was very nice with all amenities.
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酒店回复: We are glad you enjoyed your stay with us and all the "special touches" that help us stand out from the crowd. We look forward to welcoming you back soon.
5.0分
家庭亲子
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Staff was extremely friendly and helpful. Located a box fan to loan my husband who likes a fan pointing at him at night. Told us that there’s plenty of food still and come on down when we called down 5 minutes before breakfast was supposed to end as we had overslept. Wonderful breakfast and nice pool. Thank you for the great hospitality! Highly recommend!
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酒店回复: Thank you so much for the wonderful review! We're thrilled to hear that you had such a positive experience with us. It was our pleasure to assist your husband and to make sure you didn't miss out on breakfast. We believe that great hospitality is all about going the extra mile, and your feedback lets us know we're doing things right. We hope to welcome you back again soon!
窗户坏了，空调噪音很大，浴室瓷砖都快翘起来了，水槽也堵了。
我通常住其他连锁酒店，但我们一行人住在假日酒店。也许我被宠坏了，但我住假日酒店的钱比其他团的要多。
你本来有机会的。
非常专业，非常尊重，非常干净！
早餐很棒！还会再来的。
Will not be back. Rooms in poor repair, including toilet not bolted down properly, beds were uncomfortable, and there was a youth group running around knocking on doors and then took up the entire breakfast area the next morning. They even had their luggage sitting on seats rather than the floor, leaving no space for other guests.
The toilet in our room was not properly bolted down, the bathroom fan didn't work, and neither did the outlets between the beds. The beds were uncomfortable, and the fan ran constantly on a 5 second cycle, yet the compressor didn't come on (quite annoying).
The pancakes were chewy, and we almost didn't get breakfast at all because of a youth group which took all seating available, and even put their luggage on some seats instead of the floor.
Friendly staff greated us at the desk and promptly checked us in. They answered our questions about food and drinks in the area. Room was spacious and very clean. Beds were comfortable and quiet. Very nice.
The staff was WONDERFUL. So helpful and friendly. Clean, spacious room with plenty of lighting options. Clean, bright bathroom with excellent water pressure in the shower! Lovely breakfast with many allergy-sensitive food options. Check-in and check-out were simple and quick. We would definitely stay here again.
The room was clean and quiet. Lynn who checked me in was very nice, kind and was very welcoming.
Bath towels were extremely old! Also some rust on bathroom door. Maid didn't understand English and was unable to answer a question. This may be the reason why the low water pressure in the bathroom sink was not reported and fixed. Bed was very comfortable, breakfast was good and we enjoyed the fresh ground coffee.
The room was very clean and the bed comfortable. I like the way there was room for two suitcases side by side to sit and open up on the bench. The bathroom was very nice with all amenities.
Staff was extremely friendly and helpful. Located a box fan to loan my husband who likes a fan pointing at him at night. Told us that there’s plenty of food still and come on down when we called down 5 minutes before breakfast was supposed to end as we had overslept. Wonderful breakfast and nice pool. Thank you for the great hospitality! Highly recommend!