酒店回复: Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced during your stay, especially with the elevator and being placed on the third floor.Regarding the refund, we understand your concern and would like to make this right. Please allow us to look into this matter further. We appreciate your patience and hope to have the opportunity to better serve you in the future.
2.0分
其他
原文
翻译提供方：Google
我们房间的瓷砖地板很脏
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酒店回复: Thank you for your feedback. I'm truly sorry to hear that the tile floors in your room were not as clean as they should have been. Cleanliness is a top priority for us, and we regret that we fell short during your stay.Please know that we’ve addressed this issue with our housekeeping team to ensure it doesn’t happen again. We value your input and hope to have the opportunity to welcome you back for a much-improved experience.
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Thank you, Manuel, for your perfect 10/10 rating! We’re delighted to know you had a great stay with us and truly appreciate your support. We look forward to welcoming you back soon!Warm regards,Homewood Suites Austin NW/Domain Team
3.0分
家庭亲子
Breakfast was not up to par. Your hotel was amazing but the breakfast did not live up to the rest of the facility
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酒店回复: Dear Rachelle,Thank you for sharing your feedback. We’re glad to hear you found the rooms comfortable and spacious. However, we apologize for the disappointment with our breakfast. We strive to deliver a pleasant experience for our guests, and we're disappointed to learn that we fell short.We will share your review with the management team to address your concerns and reached you back shortly. Warm regards,Homewood Suites by Hilton Austin NW near The Domain Team
5.0分
其他
The hotel was very well maintained, clean, homely feeling, and front desk staff was friendly. Would stay here again anytime I’m in Austin, Tx.
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酒店回复: Thank you for the perfect rate! We're so glad to hear you enjoyed your stay with us.
4.0分
其他
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Grey stay, great price
Welcoming front desk, quiet room, nice kitchenette/sitting area, comfortable beds, and very clean. Also, free breakfast off lobby. Only very minor thing is we would’ve liked more than one hand soap for sink and shower, plus one of the shower dispensers was empty. Def was not a big deal. Another plus that when we called for extra pillows, they were delivered immediately. Love that this place is close to the Domain for shopping.
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酒店回复: Thank you for your thoughtful feedback! We’re so glad to hear that you enjoyed your stay and appreciated our welcoming team, clean and comfortable accommodations, and convenient location near the Domain. We’re happy our team could promptly deliver extra pillows for you. We also appreciate your note about the hand soap and shower dispenser, and we’ll be sure to address this to improve for future stays. We look forward to welcoming you back to Homewood Suites Austin Northwest!
5.0分
其他
Very clean room, great staff answered all my questions and let me check in late. Great communication.
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酒店回复: We’re so happy to receive your 10/10 review! It’s great to hear that you found the room very clean and that our staff was able to assist you with all your questions and late check-in. Your kind words motivate us to keep providing the best service. We look forward to your next visit!
5.0分
其他
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Weekend Austin Getaway
Lovely stay on a weekend getaway! Thank you for the incredible hospitality the cleanliness and allowing us to relax for vacation. This is a must-stay location for us.
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酒店回复: Thank you so much for your wonderful feedback! We're delighted to hear you had such a relaxing weekend getaway and enjoyed our hospitality and cleanliness. We look forward to welcoming you back for another great stay!
5.0分
家庭亲子
I like the location. There are lots of shops and restaurants nearby. It’s a safe place.
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酒店回复: Thank you so much for sharing your feedback and for giving us a 10/10! We’re delighted to know you enjoyed our location and felt safe with plenty of shops and restaurants close by. We look forward to welcoming you back again soon!
房间很大 很干净 服务人员都很有礼貌很热心
比较美中不足的大概是空调声音有点吵
早餐稍微比较单调 整体还算可以
电梯坏了，我们被安排到了三楼。他们说会退还当晚的费用，但是什么也没看到！
我们房间的瓷砖地板很脏
伟大的
Breakfast was not up to par. Your hotel was amazing but the breakfast did not live up to the rest of the facility
The hotel was very well maintained, clean, homely feeling, and front desk staff was friendly. Would stay here again anytime I’m in Austin, Tx.
Grey stay, great price
Welcoming front desk, quiet room, nice kitchenette/sitting area, comfortable beds, and very clean. Also, free breakfast off lobby. Only very minor thing is we would’ve liked more than one hand soap for sink and shower, plus one of the shower dispensers was empty. Def was not a big deal. Another plus that when we called for extra pillows, they were delivered immediately. Love that this place is close to the Domain for shopping.
Very clean room, great staff answered all my questions and let me check in late. Great communication.
Weekend Austin Getaway
Lovely stay on a weekend getaway! Thank you for the incredible hospitality the cleanliness and allowing us to relax for vacation. This is a must-stay location for us.
I like the location. There are lots of shops and restaurants nearby. It’s a safe place.