Nice hotel, room clean & close to many restaurants & tourist attractions, friendly & accommodating staff…the only thing is there is little to no signage to let you know exactly where the hotel is located, so we had trouble finding it!
5.0分
家庭亲子
The location was very convenient. Felt safe in the area. The Staff was professional and very friendly. Definitely recommend this hotel.
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酒店回复: Dear Erica,Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you found our location convenient and felt safe during your stay. It's wonderful to know our team made a positive impression with their professionalism and friendliness.Your recommendation means a lot to us, and we’re so glad we could make your visit enjoyable. We look forward to welcoming you back to Holiday Inn Express & Suites in the future!Warm regards,Hotel ManagementHoliday Inn Express & Suites
2.0分
家庭亲子
Room was double booked so ended up with just one bed. Very disappointing considering I booked this room two months in a advance
4.0分
其他
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The AC was motion sensored so it got hot during the night. Other than that, the room was amazing, the facility was safe and super convenient for shopping and walking!
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酒店回复: Dear ChandraThank you for taking the time to share your experience with us at Holiday Inn Express & Suites Lake Zurich! We're delighted to hear that you enjoyed the room, felt safe, and appreciated the convenience of our location for shopping and walking—those are exactly the kinds of experiences we strive to provide.We’re sorry to hear about the issue with the motion-sensor AC. Your comfort is very important to us, and we appreciate you bringing this to our attention. We’ll be sure to look into it and explore ways to improve the overnight cooling experience for our guests.We truly value your feedback and look forward to welcoming you back again soon!Warm regards,Hotel ManagementHoliday Inn Express & Suites Lake Zurich
5.0分
其他
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Everything about this hotel was excellent. Room was clean and comfortable. Staff treated me very well. Breakfast was tasty and hot. I would definitely stay there again
3.0分
其他
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The bed was comfortable, but that was about it. The tub plug was broken, then I was told it was to be fixed the next day and I could have really used a bath after a long day, then it wa snot fixed until two days in. Super small bathtub and the treadmill was broken. They didn’t get that fixed until two days in either. Eggs were runny and no oatmeal offered for breakfast.
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酒店回复: Dear Marie,Thank you for taking the time to share your experience. We're glad to hear that you found the bed comfortable, but we're truly sorry that other aspects of your stay did not meet expectations.We apologize for the delay in resolving the issues with the bathtub and treadmill. Your comfort is important to us, and we regret that these amenities were not available when you needed them most. We’ve addressed these concerns with our maintenance team to help prevent future delays.Regarding breakfast, we’re sorry to hear the eggs weren’t to your liking. We do want to clarify that oatmeal is part of our daily breakfast offerings and is always available—we’ll make sure our team is clearly communicating all available options to our guests.We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future.Warm regards,Hotel ManagementHoliday Inn Express & Suites Lake Zurich
5.0分
其他
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Great 1 night stay
One night stay during a longer trip. Very nice room, bed, linens, TV, internet & bathroom. Clean, comfortable & convenient. When we return to the area, we will stay here again! SUPERB.
房间挺好，也很大，前台服务很好，去周边几个地方都免费接送，给酒店前台打电话也很好说话。适合商务出差。
不错good
由于预订日期沟通出现问题，很遗憾，我最终没能入住。我多次联系酒店试图解决问题，但接洽的工作人员态度冷漠，似乎并不想解决问题。这是我第一次预订这家酒店，结果却令人失望。我不会再次预订，也不会推荐给其他人——尤其是考虑到酒店工作人员对初次入住客人如此不情愿。
Nice hotel, room clean & close to many restaurants & tourist attractions, friendly & accommodating staff…the only thing is there is little to no signage to let you know exactly where the hotel is located, so we had trouble finding it!
The location was very convenient. Felt safe in the area. The Staff was professional and very friendly. Definitely recommend this hotel.
Room was double booked so ended up with just one bed. Very disappointing considering I booked this room two months in a advance
The AC was motion sensored so it got hot during the night. Other than that, the room was amazing, the facility was safe and super convenient for shopping and walking!
Everything about this hotel was excellent. Room was clean and comfortable. Staff treated me very well. Breakfast was tasty and hot. I would definitely stay there again
The bed was comfortable, but that was about it. The tub plug was broken, then I was told it was to be fixed the next day and I could have really used a bath after a long day, then it wa snot fixed until two days in. Super small bathtub and the treadmill was broken. They didn’t get that fixed until two days in either. Eggs were runny and no oatmeal offered for breakfast.
Great 1 night stay
One night stay during a longer trip. Very nice room, bed, linens, TV, internet & bathroom. Clean, comfortable & convenient. When we return to the area, we will stay here again! SUPERB.