酒店回复: Thank you for sharing your detailed feedback. We take your comments very seriously and understand the concerns you experienced regarding room assignments, privacy, and interactions with management. We are reviewing these situations closely to ensure proper protocols are followed so that all guests’ privacy and belongings are fully protected. We are also reinforcing staff training to ensure every team member provides consistent, professional, and helpful service. We appreciate your recognition of the efforts of the staff member who went above and beyond, and we will make sure your feedback is shared appropriately. Your input is invaluable in helping us improve our processes and service standards, and we hope to provide a much smoother and more secure experience for all guests in the future.
4.0分
情侣出游
原文
翻译提供方：Google
前台接待员瑞安娜非常专业、礼貌，办理入住手续也很快，她本人也很漂亮。
我们到达时，房间里有一股霉味，浴室地板也是湿的。
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酒店回复: Thank you for sharing your feedback. We’re delighted to hear that Rheanna provided professional, polite, and efficient service during your check-in. It’s wonderful to know that she contributed to a positive first impression of your stay. We also take note of your comments regarding the musty smell in the room and the wet bathroom floor. We are reviewing our cleaning and maintenance procedures to ensure that all rooms are fresh, comfortable, and fully prepared for our guests. Your feedback is valuable in helping us continue improving the guest experience, and we hope to provide a more comfortable stay on your next visit.
酒店回复: Chris,I am so sorry that your stay was a disappointment. Unfortunately the room type was not chosen by our property. I do hope that you will give us a chance in the future to show that we value our guest and strive for each stay to be a wonderful experience.Thank you,
1.0分
其他
The room smelled very strong of mildew, when brought up to front desk we were informed they could switch or room but it will also smell like mildew
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酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear about the mildew smell in your room and that our solution didn’t meet your expectations. Your comfort matters to us, and we’d love the opportunity to make things right if you consider staying with us again.
4.0分
其他
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very quiet and peaceful, clean room, building temp on the cool side, good choices for breakfast with friendly staff, front desk staff recommended great restaurants, shower temp needs adjusted to be warmer
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酒店回复: Thank you for your kind words! We’re happy to hear you enjoyed the peaceful atmosphere, clean room, breakfast selection, and our friendly staff’s restaurant recommendations. We appreciate your note about the shower temperature and will have our maintenance team look into it. We look forward to welcoming you back!
2.0分
其他
I ahould have booked a more expensive hotel
The rooms have nice decor but theey smell mildewy. Pool was small and needs some tiles and grout repaired.
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酒店回复: Thank you for your feedback. We will pass this information over to housekeeping and maintenance. We hope to see you on your next visit to St. Simons Island.
5.0分
家庭亲子
You have two staff members who were awesome. This will be Nicole and Yva, sending a Kudo. They were so polite and attentive.
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酒店回复: Thank you so much for the kind words and thoughtful Kudo! That truly means a lot. We're so glad we could make your experience a positive one. We hope to see you again on your next visit to St. Simons.
千万别住这家酒店！
我们入住时，房间不对。我们先租了一间房，然后换了一间，出去玩了一天回来，发现门上挂着隐私牌，我们的东西都被搬走了，房间也被打扫过了，但我们的东西却不见了。直到我们去前台，东西才神奇地出现。经理在我试图解决问题时挂断了我的电话，既不跟我说话，也不赔偿我隐私被侵犯的损失。唯一愿意帮忙的是一个拿着最低工资的员工，他尽心尽力，除此之外，酒店的管理非常糟糕。
前台接待员瑞安娜非常专业、礼貌，办理入住手续也很快，她本人也很漂亮。
我们到达时，房间里有一股霉味，浴室地板也是湿的。
这家酒店正在进行装修，公共区域和部分房间正在装修。我预订了 3 晚住宿，但由于酒店内到处都是建筑垃圾和灰尘，我只住了 2 晚。
没有人提醒我们，我们预订并支付了 190 晚的酒店是残疾人专用房，淋浴的水流到地板上。糟糕的经历，永远不会再住在这里，也不会预订 *******
无论如何都不是最好的。
我通常不写评论，当然也不是那种会表达不满的人，但不幸的是，这是我住过的最差的智选假日酒店（或任何酒店）。它迫切需要细心照料……破旧、肮脏，总体上需要帮助。
支付了 186 一晚的残疾人客房费用，永远不会再入住这家酒店或使用 *******，这是最糟糕的经历
The room smelled very strong of mildew, when brought up to front desk we were informed they could switch or room but it will also smell like mildew
very quiet and peaceful, clean room, building temp on the cool side, good choices for breakfast with friendly staff, front desk staff recommended great restaurants, shower temp needs adjusted to be warmer
I ahould have booked a more expensive hotel
The rooms have nice decor but theey smell mildewy. Pool was small and needs some tiles and grout repaired.
You have two staff members who were awesome. This will be Nicole and Yva, sending a Kudo. They were so polite and attentive.