Unfortunately the blinds wouldn't close, so there was light infiltration all night - there was no airport shuttle operating (ends now at 6pm?) and the room climate control was only partially functional, but other than that Mrs. Lincoln....the play was just great....?
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酒店回复: Hi Matthew,We’re sorry to hear about the issues you encountered with the blinds and climate control during your stay. We understand how important a comfortable and restful environment is, and we appreciate your feedback. We also note your concern about the airport shuttle hours. Please know that we are committed to improving our services and will address these matters with our team.- The Staff at Crowne Plaza Nashville Airport
3.0分
其他
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The room was nice and the staff was incredible considering the circumstances. We went to our car and the front passenger window was broken and the car ransacked and robbed. Apparently 19 cars total had the same issue with carying degrees of theft. The staff was exemplar in providing us with information and the maintenance staff was awesome and even shop vacced the glass out of our car and taped up windows. I do think even with all the cameras present, having an actual security guardpresent could habe prevented this.
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酒店回复: Hi Anissia,Thank you for sharing your experience, and we deeply regret the distress caused by the theft from your vehicle. We sincerely appreciate your recognition of our staff and maintenance team for their quick and supportive response under such challenging circumstances. The safety of our guests and their belongings is a top priority, and your feedback regarding the presence of a security guard will be escalated to management as part of our ongoing review of security measures. Someone from our management team will contact you directly to offer further assistance and address your concerns. We value your feedback and are committed to taking steps to improve guest safety.- The Staff at Crowne Plaza Nashville Airport
3.0分
情侣出游
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Rooms were too cold and strangely difficult to regulate. A dozen or so car windows were smashed in the parking lot overnight which did little to curb the anxiety of staying in the area. Staff was nice though.
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酒店回复: Hi Marc,We’re glad to hear our staff made a positive impression during your stay. We understand your concerns about the room temperature and the unfortunate incident in the parking lot. Your feedback is important, and we’re committed to ensuring a safe and comfortable environment for all our guests. Please know that we are addressing these issues with urgency.- The Staff at Crowne Plaza Nashville Airport
1.0分
家庭亲子
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I’m going start off with, park at your own risk. Our car window got shattered and car broken into along with 19 other cars….. someone went through half the parking lot breaking into cars. The police said in search of guns, they didn’t money sunglasses or even another couples smart watch. NOW the hotel it self was clean, staff was awesome and came out and swept out people cars for all the broken glass. But they need night security in the lot of some kind of presence. The room was so nice and clean, but the fact someone was able to hit 19 people’s cars I would not be able to stay here again.
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酒店回复: Hi Jason,Thank you for sharing your experience, and we sincerely apologize for the distress caused by the break-ins in our parking lot. We appreciate your kind words about our staff and the cleanliness of the hotel, and we’re glad they could assist in addressing the immediate issues with the broken glass. Guest safety is extremely important, and your feedback regarding enhanced night security will be escalated to management for review. Someone from our management team will be reaching out directly to discuss this incident and provide further support. We truly value your feedback and are committed to improving safety for all guests.- The Staff at Crowne Plaza Nashville Airport
1.0分
其他
Airport shuttle wasn’t available when I needed it. I was told it was down for the night. Room was fine. Receptionist was friendly. But my car was broken into.
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酒店回复: Hi Tina,We’re truly sorry to hear about your experience with the shuttle service and the unfortunate incident with your car. Your safety and satisfaction are important to us, and we’re committed to addressing these concerns. We’re glad to know our receptionist was friendly, and we hope your room met your expectations. Please reach out to us directly so we can assist you further.- The Staff at Crowne Plaza Nashville Airport
4.0分
其他
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The ony thing I did not like was the waiting time to check in it took about 20 minutes or more to be the next in line with only them helping 1 customer at the moment
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酒店回复: Hi Nayelly,Thank you for taking the time to share your experience. We’re pleased to know that most aspects of your stay met expectations, though we understand the frustration of waiting longer than expected at check-in. Your feedback helps us identify areas for improvement, and our team will review staffing and efficiency at the front desk to ensure a smoother process for future guests. We truly appreciate your patience and hope to welcome you back for a more seamless experience next time.- The Staff at Crowne Plaza Nashville Airport
4.0分
其他
The air conditioning was way too cold and couldn't be changed. Turned it off, kept coming back on.
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酒店回复: Hi Octavia,Thank you for sharing your experience with us. We’re sorry to hear about the issue with the air conditioning system and understand how uncomfortable that must have been. Our maintenance team will be inspecting the unit to ensure it’s functioning properly and that temperature controls respond correctly. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more comfortable stay in the future.- The Staff at Crowne Plaza Nashville Airport
3.0分
其他
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Weird Al concert
The lady at the front desk when we got there at 3:30 was not in a great mood apparently they were running behind on getting the rooms ready by 3:00 p.m. for check-in we had four rooms she did manage to find us four on the same floor
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酒店回复: Hi Christina,We’re glad our front desk team was able to accommodate your request for rooms on the same floor, despite the initial delay. We apologize for any inconvenience you experienced during check-in and appreciate your patience. Your feedback is valuable as we strive to improve our service and ensure a pleasant stay for all our guests.- The Staff at Crowne Plaza Nashville Airport
4.0分
其他
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Nice property but there were no to go cups for coffee. I had to go downstairs and drink coffee at the bar. Neither the room or the bar had any to go coffee cups.
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酒店回复: Hi Johnathon,We’re glad you enjoyed our property and appreciate your feedback about the to-go coffee cups. We understand the convenience they offer and will review this with our team to enhance your experience. Your comfort is important to us, and we’re always looking for ways to improve.- The Staff at Crowne Plaza Nashville Airport
房间很大。酒店离机场很近，只有10分钟路程。
Unfortunately the blinds wouldn't close, so there was light infiltration all night - there was no airport shuttle operating (ends now at 6pm?) and the room climate control was only partially functional, but other than that Mrs. Lincoln....the play was just great....?
The room was nice and the staff was incredible considering the circumstances. We went to our car and the front passenger window was broken and the car ransacked and robbed. Apparently 19 cars total had the same issue with carying degrees of theft. The staff was exemplar in providing us with information and the maintenance staff was awesome and even shop vacced the glass out of our car and taped up windows. I do think even with all the cameras present, having an actual security guardpresent could habe prevented this.
Rooms were too cold and strangely difficult to regulate. A dozen or so car windows were smashed in the parking lot overnight which did little to curb the anxiety of staying in the area. Staff was nice though.
I’m going start off with, park at your own risk. Our car window got shattered and car broken into along with 19 other cars….. someone went through half the parking lot breaking into cars. The police said in search of guns, they didn’t money sunglasses or even another couples smart watch. NOW the hotel it self was clean, staff was awesome and came out and swept out people cars for all the broken glass. But they need night security in the lot of some kind of presence. The room was so nice and clean, but the fact someone was able to hit 19 people’s cars I would not be able to stay here again.
Airport shuttle wasn’t available when I needed it. I was told it was down for the night. Room was fine. Receptionist was friendly. But my car was broken into.
The ony thing I did not like was the waiting time to check in it took about 20 minutes or more to be the next in line with only them helping 1 customer at the moment
The air conditioning was way too cold and couldn't be changed. Turned it off, kept coming back on.
Weird Al concert
The lady at the front desk when we got there at 3:30 was not in a great mood apparently they were running behind on getting the rooms ready by 3:00 p.m. for check-in we had four rooms she did manage to find us four on the same floor
Nice property but there were no to go cups for coffee. I had to go downstairs and drink coffee at the bar. Neither the room or the bar had any to go coffee cups.