Place was good. Oakland checked us in and she was amazing.. The bed was a little rough leaving me with a sore back but the room itself was good
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酒店回复: Hi Stephanie,We’re pleased to hear that Oakland made your check-in experience amazing. We’re sorry to learn about the discomfort with the bed and appreciate your feedback, as it helps us improve. It's wonderful to know you found the room to your liking overall. We hope to welcome you back for an even more comfortable stay.- The Staff at Crowne Plaza Nashville Airport
4.0分
家庭亲子
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Room was clean but the hotel smelled like natural gas. Fire trucks came but didn’t tell anyone to evacuate. Our shower door was also broken but didn’t bother us
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酒店回复: Hi Cami,We’re glad to hear your room was clean, but we’re concerned about the issues you mentioned. Safety is our top priority, and we take reports of unusual odors seriously. We’re also sorry about the shower door inconvenience. Your feedback helps us improve, and we appreciate you bringing these matters to our attention.- The Staff at Crowne Plaza Nashville Airport
1.0分
其他
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We actually never even got to check in. Two and a half hours into our 4 hour drive, we got a call from the front desk stating that they were overbooked, and that we no longer had a room for the night. This is, of course, after having had the reservation in place for NINE days. Fortunately for us, we found another place to stay. But we will never, ever consider staying at a Crowne Plaza again. The staff member didn't even offer to help us find a new place, didn't offer a voucher for a free or discounted stay...nothing. Absolutely terrible experience, and I will tell everybody about it anytime I hear "Crowne Plaza" in the future.
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酒店回复: Hi John,We sincerely apologize for the inconvenience and frustration caused by the overbooking situation. We understand how disappointing it must have been to receive such a call during your journey. Our team is committed to providing consistent and reliable service, and we regret that we fell short in this instance. Your feedback is invaluable, and we will use it to improve our processes. We hope you might reconsider us in the future.- The Staff at Crowne Plaza Nashville Airport
2.0分
家庭亲子
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Had a room on the 5th floor that had been renovated. The decor was nice, but the room was not as clean as it should have been. There was a dead bug on the floor by the window and hair around the sink, in the shower, and on the floor. Just didn't feel like the cleaning staff cleaned as deeply as they should have. Giving two stars because price was good, location is good, and the renewed decor is nice.
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酒店回复: Hi Joel,We’re glad you appreciated the decor and location, but we’re truly sorry to hear about the cleanliness issues you encountered. Your experience doesn’t reflect our standards, and we’ll address this with our housekeeping team to ensure it doesn’t happen again. Thank you for bringing this to our attention, and we hope to provide a more comfortable stay in the future.- The Staff at Crowne Plaza Nashville Airport
3.0分
家庭亲子
Very friendly staff. Beds were comfortable. Shuttle service from the airport was convenient.
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酒店回复: Hi Tracy,We’re glad to hear you enjoyed our friendly staff, comfortable beds, and convenient shuttle service. Your feedback is important to us, and we’re always striving to enhance our guests' experiences. We hope to welcome you back soon for an even better stay.- The Staff at Crowne Plaza Nashville Airport
1.0分
其他
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Car was broken into overnight along with another7 or so vehicles. Staff was aware that there were crime issues in the area but there was not onsite security monitoring the parking areas for potential crimes. I would not recommend staying in this are of Nashville
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酒店回复: Hi Paul,We’re truly sorry to hear about your experience and understand your concerns regarding safety. We take security seriously and are actively working to improve our measures. Your feedback is invaluable in helping us enhance our services and ensure a safer environment for our guests. We appreciate your input and hope to have the opportunity to serve you better in the future.- The Staff at Crowne Plaza Nashville Airport
5.0分
情侣出游
This Hotel was very clean, easy going staff members, close to all great entertainment and great price.
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酒店回复: Thank you, Maykel, for sharing your experience with us. We are glad to hear that you enjoyed the accommodations. We hope the rest of your trip is just as enjoyable.
3.0分
其他
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Everything worked. Whatever air freshener they are pumping in the lobby and hall is repugnant and seems like it’s trying to hide something. The missing ceiling tiles in the fitness room, water stained walls and carpet from a leak could be a definite sign something is not being addressed. It’s a place to stay but I wish I’d looked harder at other options. I probably wouldn’t stay here again.
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酒店回复: Hi Ian, We appreciate you taking the time to share your feedback. We regret that certain aspects of your stay, including the lobby scent and maintenance issues, did not meet expectations. Your comments have been noted, and we will address these concerns to improve the experience for future guests.- The Staff at Crowne Plaza Nashville Airport
房间很大。酒店离机场很近，只有10分钟路程。
门不会锁，告诉陀螺仪台，说会修好，猜猜发生了什么
Place was good. Oakland checked us in and she was amazing.. The bed was a little rough leaving me with a sore back but the room itself was good
Room was clean but the hotel smelled like natural gas. Fire trucks came but didn’t tell anyone to evacuate. Our shower door was also broken but didn’t bother us
We actually never even got to check in. Two and a half hours into our 4 hour drive, we got a call from the front desk stating that they were overbooked, and that we no longer had a room for the night. This is, of course, after having had the reservation in place for NINE days. Fortunately for us, we found another place to stay. But we will never, ever consider staying at a Crowne Plaza again. The staff member didn't even offer to help us find a new place, didn't offer a voucher for a free or discounted stay...nothing. Absolutely terrible experience, and I will tell everybody about it anytime I hear "Crowne Plaza" in the future.
Had a room on the 5th floor that had been renovated. The decor was nice, but the room was not as clean as it should have been. There was a dead bug on the floor by the window and hair around the sink, in the shower, and on the floor. Just didn't feel like the cleaning staff cleaned as deeply as they should have. Giving two stars because price was good, location is good, and the renewed decor is nice.
Very friendly staff. Beds were comfortable. Shuttle service from the airport was convenient.
Car was broken into overnight along with another7 or so vehicles. Staff was aware that there were crime issues in the area but there was not onsite security monitoring the parking areas for potential crimes. I would not recommend staying in this are of Nashville
This Hotel was very clean, easy going staff members, close to all great entertainment and great price.
Everything worked. Whatever air freshener they are pumping in the lobby and hall is repugnant and seems like it’s trying to hide something. The missing ceiling tiles in the fitness room, water stained walls and carpet from a leak could be a definite sign something is not being addressed. It’s a place to stay but I wish I’d looked harder at other options. I probably wouldn’t stay here again.