酒店回复: Dear Steven021,Thank you so much for the wonderful review! We’re happy to hear you enjoyed our clean environment, friendly staff, and great breakfast. I’m also glad you found the elevator convenient and the access to Bus 73 helpful. While dining options nearby may be limited, we’re always happy to provide local recommendations. We hope to welcome you back soon!Warm regards,Ria Arias-YabutGeneral ManagerHoliday Inn Express & Suites Oakland Airport
酒店回复: Thank you for your review! We're glad you enjoyed the spacious room and convenient location near the Oakland Airport. We understand that dining options nearby are limited, and we appreciate your feedback. We hope to welcome you back again soon!Best regards,Ria Arias-YabutGeneral Manager
酒店回复: Dear Colleen,Thank you for sharing your experience with us. While I’m truly sorry to hear about the interaction you had over the phone, I’m very glad that our front desk associate was able to turn things around and provide the warm welcome you deserved after a long trip.Please know that I will address the phone interaction with the team to ensure we’re consistently delivering the friendly and professional service our guests expect from us.We appreciate your feedback and hope to welcome you back for an even smoother experience next time.
酒店回复: Dear Catherine,Thank you so much for the glowing review! I’m happy to hear that we were able to accommodate your early check-in and that you enjoyed your upgraded, spacious room. It's also great to know our team made a positive impression with their friendly service.I’m glad the fresh-ground coffee and early shuttle made your 4:30 a.m. departure a little easier — we know how important those early-morning comforts can be. Even though you missed breakfast this time, we hope to welcome you back soon for the full experience!
酒店回复: Dear Chantel,Thank you for sharing your experience with us. We're glad to hear that overall your stay was great! We apologize for the inconvenience you experienced with the gate and the delay in assistance from the front desk. This is certainly not the level of service we aim to provide, and we will investigate the issue to ensure it doesn't happen again.We appreciate your feedback and hope to welcome you back in the future.
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不太干净
不太干净，，，，总体来说……电梯，，，早餐区，，蚂蚁和蠼螋，，，😭😭😭😭😭
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酒店回复: Dear Thai,Thank you for your feedback. I’m very sorry to hear that the cleanliness of our hotel did not meet your expectations, particularly in the elevator and breakfast area. I’m also deeply concerned to hear about the presence of ants and an earwig—this is absolutely not acceptable.Please know that I’ve immediately alerted our housekeeping and pest control partners to thoroughly inspect and treat the affected areas. We take comments like yours seriously and are committed to ensuring a clean, safe environment for every guest.Your experience is not reflective of our usual standards, and I truly apologize for the discomfort it caused. I hope you’ll consider giving us another opportunity to provide you with a much better stay.
环境干净、工作人员态度友好，早餐很棒，电梯方便。73路公交车也很方便。唯一的缺点是附近餐饮设施稀少。
酒店离机场很近。但没有提到停车要20美元。早餐是典型的美式，不过能吃。别指望有什么健康的。
一切都很顺利，直到我们退房的时候。我们把一件夹克落在了房间里，当时已经有位女士在打扫我们的房间了。我们想把夹克找回来，但前台说失物招领处没有，而且清洁人员也没有把这件失物和我们的房间号关联起来。所以我们知道是那个清洁工偷了它，因为我离开的时候她就在房间里。
位置很好，还不错。我挺喜欢早餐的。
房间空间很大，奥克兰离机场很近，唯一遗憾是周边没啥吃的
很一般，😭
在去酒店的路上，我打电话告诉他们我下午3点入住的时间太晚了。接电话的是一位男士，态度非常粗鲁。我到达酒店后，前台的一位年轻女士非常友好、热情，我很感激。长途旅行后，我正准备放松一下，她热情地接待了我。
我被允许提前入住。房间干净宽敞，而且升级了。工作人员很友好。我错过了免费早餐，不过咖啡24小时供应，而且是现磨咖啡豆。凌晨4:30乘坐班车，感觉非常舒适！对班车服务很满意。去奥克兰机场非常方便——10-15分钟。虽然离机场很近，但很安静。
我只是对我的优步司机没能出门感到不满。他多次用扬声器呼叫，但他们并没有立即提供帮助。我不得不大声喊叫才能让前台听到我的声音。大门好像出了问题。总的来说，这次入住体验很棒。
不太干净
不太干净，，，，总体来说……电梯，，，早餐区，，蚂蚁和蠼螋，，，😭😭😭😭😭