酒店回复: Perfecto, agradecemos su respuesta y su preferencia al elegir nuestro hotel.
2.0分
其他
原文
翻译提供方：Google
没有热水
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the hot water during your stay. Our maintenance team has since addressed the issue to ensure it does not happen again.We truly value your comments and hope to have the opportunity to welcome you back for a much-improved experience.
4.0分
商务出差
原文
翻译提供方：Google
舒服的
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you had a comfortable stay and truly appreciate you sharing your experience. We hope to welcome you back again soon!
5.0分
其他
原文
翻译提供方：Google
员工免费
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酒店回复: Dear Diondra, thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed your stay. We look forward to welcoming you back on your next visit. If there’s anything we can do to make your future stays even more enjoyable, please don’t hesitate to let us know. Warm regards
5.0分
其他
原文
翻译提供方：Google
安静的朋友
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酒店回复: Hello Joann! Thank you so much for the amazing 5/5 review and thank you so much for your kind words! We're thrilled to hear you had a great stay with us. We appreciate your feedback and look forward to welcoming you back to Homewood Suites Round Rock soon!
4.0分
其他
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Clean room / bathroom - door was hard to open and extremely loud . Staff is always great and accommodating. Love the mgr Hoda and Shawn the host. Only downside to this stay was the parking lot was being reconstructed therefore we had to park at Qt and walk to the hotel on our last day . That was a bit inconvenient. Very busy area a bit loud this time . But the rooms are always comfy and super clean . Always a fav ans go to.
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酒店回复: Thank you for taking the time to share your positive feedback. We’re delighted to hear that you enjoyed your stay and that our team helped make your experience a pleasant one.Your kind words are truly appreciated and will be shared with our staff as encouragement to continue delivering excellent service. We look forward to welcoming you back in the future.
5.0分
其他
Everyone was friendly & helpful! The beds were comfortable--we slept great! Breakfast was excellent--lots of variety.
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酒店回复: Thank you for sharing your wonderful feedback. We’re delighted to hear that you found our team friendly and helpful, enjoyed a comfortable night’s rest, and appreciated the variety offered at breakfast. Your kind words mean a great deal to us.We truly value your stay and look forward to welcoming you back for another excellent experience.
4.0分
其他
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Homewood Suites was clean, quiet and comfortable, but a few hiccups. Had to ask twice for hot water in shower to be fixed (on my 2nd request I was immediately moved into a new room, took care of it but why did the 1st clerk not take care of it?). They were resurfacing the parking lot, one day they used leaf blowers which caked my rental car in dirt. Had to pay for a $6 car wash, no big deal, but really? I’d stay here again but they need to focus on the small details. I’m forgiving, but some people may not be.
Breakfast…ugh it was free. Not bad but honestly McDonald’s is better. At least on day 5 they brought out the waffle maker that helped improve things.
Again, it was quiet and comfortable. No major complaints. I’d come back. But I think they could do some simple things to bring it from a B- to an A.
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酒店回复: Thank you for staying with us and for taking the time to share your feedback. I’m glad to hear you found the hotel clean, quiet, and comfortable, though I’m sorry for the issues with the hot water and parking lot maintenance. We appreciate your patience and understanding, and we’ll use your comments to improve our follow-up and attention to detail.I’m happy the waffle maker helped make breakfast a bit better, and we’ll continue working to make every part of the stay as enjoyable as possible. We’re grateful for your kind words and look forward to welcoming you back!
2.0分
其他
Upsetting
Didnt wake up in time for breakfast. Was very upset that the shower water was cold. No hot water. Me and my family got bit my fleas
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconveniences you and your family experienced during your stay, including the hot water issue and the flea situation. This is certainly not the experience we want our guests to have.Please know that we take these matters seriously and are addressing them immediately to ensure they do not happen again. We truly appreciate your feedback and hope you might consider giving us another opportunity to provide a better experience in the future.
3.0分
商务出差
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Okay, this place is not good, and I do not recommend. That being said, I felt the staff did the most with what they have, and I super appreciate them! I would give this place 1 star if not for the staff. Doug on the night staff especially, wonderful man, went out of his way to help!
There was no hot water in half the rooms and nothing you could do about it. I had to take a shower for my work event and there were no other rooms available, so I literally just had to take a cold shower after a long day of traveling. Felt bad. Anyway, Doug got me upgraded to a better room the next day that DID have hot water. Really appreciated that! The room was a bit dark and had baby ants everywhere in the bathroom, but at that point I didn’t wanna deal with trying to change rooms again.
Breakfast was decent. I don’t eat that much so it had enough for me. Good variety. I wish it went a little longer than 9am, since in my time zone that’s 7am and feels way too early to eat.
The lobby snacks are wayyy over priced. $6 for water! My friend got a cheese and sausage tray and it was covered in mold. Again, the staff comped her and did their best, but the place itself is dusty. I can’t say I’d stay again.
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酒店回复: Thank you for your feedback. We’re truly sorry for the issues you experienced, especially with the hot water and room condition. We appreciate your kind words about Doug and our team — they always do their best to take care of our guests. Your comments have been shared with our team to ensure improvements are made. We hope you’ll consider staying with us again for a better experience.Warm regards,
一切井然有序。
没有热水
舒服的
员工免费
安静的朋友
Clean room / bathroom - door was hard to open and extremely loud . Staff is always great and accommodating. Love the mgr Hoda and Shawn the host. Only downside to this stay was the parking lot was being reconstructed therefore we had to park at Qt and walk to the hotel on our last day . That was a bit inconvenient. Very busy area a bit loud this time . But the rooms are always comfy and super clean . Always a fav ans go to.
Everyone was friendly & helpful! The beds were comfortable--we slept great! Breakfast was excellent--lots of variety.
Homewood Suites was clean, quiet and comfortable, but a few hiccups. Had to ask twice for hot water in shower to be fixed (on my 2nd request I was immediately moved into a new room, took care of it but why did the 1st clerk not take care of it?). They were resurfacing the parking lot, one day they used leaf blowers which caked my rental car in dirt. Had to pay for a $6 car wash, no big deal, but really? I’d stay here again but they need to focus on the small details. I’m forgiving, but some people may not be.
Breakfast…ugh it was free. Not bad but honestly McDonald’s is better. At least on day 5 they brought out the waffle maker that helped improve things.
Again, it was quiet and comfortable. No major complaints. I’d come back. But I think they could do some simple things to bring it from a B- to an A.
Upsetting
Didnt wake up in time for breakfast. Was very upset that the shower water was cold. No hot water. Me and my family got bit my fleas
Okay, this place is not good, and I do not recommend. That being said, I felt the staff did the most with what they have, and I super appreciate them! I would give this place 1 star if not for the staff. Doug on the night staff especially, wonderful man, went out of his way to help!
There was no hot water in half the rooms and nothing you could do about it. I had to take a shower for my work event and there were no other rooms available, so I literally just had to take a cold shower after a long day of traveling. Felt bad. Anyway, Doug got me upgraded to a better room the next day that DID have hot water. Really appreciated that! The room was a bit dark and had baby ants everywhere in the bathroom, but at that point I didn’t wanna deal with trying to change rooms again.
Breakfast was decent. I don’t eat that much so it had enough for me. Good variety. I wish it went a little longer than 9am, since in my time zone that’s 7am and feels way too early to eat.
The lobby snacks are wayyy over priced. $6 for water! My friend got a cheese and sausage tray and it was covered in mold. Again, the staff comped her and did their best, but the place itself is dusty. I can’t say I’d stay again.