We made the reservations with an errored date and within minutes of noticing this mistake we tried to correct and were not able to. Do we are paying for a room we won’t be staying in and will NOT stay in another Hilton in the future, Great customer service…
5.0分
其他
Needed a quiet clean room in a safe area with easy access to highways for a short stay. This was it.
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酒店回复: Thank you so much for your feedback! We’re glad our quiet, clean rooms and convenient location met your needs for your short stay. We look forward to welcoming you back anytime you need a comfortable place to stay.
1.0分
其他
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The AC went out in the middle of the night, the room was very hot. I called front desk and they were not very helpful. I stopped by this morning on my way checking out and it was even worse, they did not even care.
1.0分
商务出差
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Paid over $150 and breakfast wasn’t included. Seriously !!!! There were closer hotels to the event I was attending but I stayed here cause of my membership with Hilton. Never again!!!!
US VETERAN 24 years of service. Disappointing !!!
4.0分
其他
All in all the staff were very welcoming & warm personnel.
5.0分
商务出差
Had lay over for flight and they accommodated me no prob.
5.0分
其他
Staff was friendly. They also accommodated my earlier arrival. I would definitely stay at this property again. Next time I visit Katy, Texas.
4.0分
家庭亲子
It was safe and great location to highway and business's.
1.0分
商务出差
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I usually like staying at Hilton Garden Inn because of the bar & small kitchen at the Garden Inns. Ive stay at this property a few times. The first time is was excellent. Yet i must have upset the bartender or something because she has been very rude to me ever since. I will never stay @ this Garden Inn again. When i am in the Katy area (for business) i will stay @ a Marriott property that has a bar & a small kitchen.
适合出差。
We made the reservations with an errored date and within minutes of noticing this mistake we tried to correct and were not able to. Do we are paying for a room we won’t be staying in and will NOT stay in another Hilton in the future, Great customer service…
Needed a quiet clean room in a safe area with easy access to highways for a short stay. This was it.
The AC went out in the middle of the night, the room was very hot. I called front desk and they were not very helpful. I stopped by this morning on my way checking out and it was even worse, they did not even care.
Paid over $150 and breakfast wasn’t included. Seriously !!!! There were closer hotels to the event I was attending but I stayed here cause of my membership with Hilton. Never again!!!!
US VETERAN 24 years of service. Disappointing !!!
All in all the staff were very welcoming & warm personnel.
Had lay over for flight and they accommodated me no prob.
Staff was friendly. They also accommodated my earlier arrival. I would definitely stay at this property again. Next time I visit Katy, Texas.
It was safe and great location to highway and business's.
I usually like staying at Hilton Garden Inn because of the bar & small kitchen at the Garden Inns. Ive stay at this property a few times. The first time is was excellent. Yet i must have upset the bartender or something because she has been very rude to me ever since. I will never stay @ this Garden Inn again. When i am in the Katy area (for business) i will stay @ a Marriott property that has a bar & a small kitchen.