This was the worst hotel I have ever stayed at. There was red and black hair in the shower drain, no toilet paper, the soap dispenser had brown residue, and there were large globs of toothpaste on the wall. I have photos to prove it.
I was treated rudely by the front desk clerk when I tried to point out these issues to her. I never asked for a discount or reimbursement; I just wanted to inform her. She kept shutting me down. When I finally raised my voice and told her I didn't care about the money, she informed me that she was checking me out and that I had to leave. She then told the woman behind me that she was sorry for the wait and that I was a rude person, apologizing for my behavior right in front of me.
I showed the head housekeeper the issues, and she was shocked. She said the manager would call me. It has now been 36 hours, and I have yet to receive a call from the manager. I have photos and videos of the room and the clerk, if you would like them.
5.0分
其他
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Room was comfortable, well kept and clean. Outstanding breakfast insofar as motel/hotel breakfasts go. Cheese omlet, pork sausage, home fries along with waffle and oatmeal, cereal and the like.
5.0分
家庭亲子
Staff extremely nice and helpful! Able to extend our check out time was super helpful considering we have a newborn! Room was clean.
5.0分
商务出差
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The room was very clean, staff super friendly and breakfast much more than we were expecting.
I come to the Gadsden Alabama area to record my show once a month.
Accommodations superior!
2.0分
家庭亲子
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Left over food in the mini fridge, finger prints all over the cabinets, headboard had a fluid like substance on one of the head boards, beds sloppy made up. Room was not cleaned properly or serviced to the standards of other Hampton inns we have stayed and other hotels.
酒店回复: Thank you for our feedback.
5.0分
其他
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Best hotel halfway between KY and FL.
We have been staying at this particular Hampton for the past several years when we travel back and forth from Kentucky to Florida on vacation, its halfway and I would recommend this hotel, very clean, friendly service. Excellent stay.
3.0分
其他
Clean room. Staff was friendly and helpful. Breakfast was ok. Beds were not comfortable. Pillows were great. A/C was loud and made noises at night.
5.0分
其他
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Pool was pretty cool, temperature wise. I wiped up some water we spilled in the bathroom (#325) and was surprised how dirty the towel got when I wiped the tile grout.
Otherwise, the usual Hampton Inn EXCELLENT service and good decent breakfast food. Room was otherwise very clean and well maintained. We will stay again. We use Hampton Inns in Ohio, Pennsylvania and other locations we travel to and are seldom disappointed.
3.0分
家庭亲子
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The hotel is convenient to the interstate and it has plenty of restaurants nearby. The staff was friendly and prompt with their service.
My only complaint was the cleanliness. Our room was not cleaned well. The end table had water rings that had not been wiped off, the furniture was so dusty I could write my name in it and there was a build-up of mold/mildew in the shower. Also the hallways smelled sour.
好的
This was the worst hotel I have ever stayed at. There was red and black hair in the shower drain, no toilet paper, the soap dispenser had brown residue, and there were large globs of toothpaste on the wall. I have photos to prove it.
I was treated rudely by the front desk clerk when I tried to point out these issues to her. I never asked for a discount or reimbursement; I just wanted to inform her. She kept shutting me down. When I finally raised my voice and told her I didn't care about the money, she informed me that she was checking me out and that I had to leave. She then told the woman behind me that she was sorry for the wait and that I was a rude person, apologizing for my behavior right in front of me.
I showed the head housekeeper the issues, and she was shocked. She said the manager would call me. It has now been 36 hours, and I have yet to receive a call from the manager. I have photos and videos of the room and the clerk, if you would like them.
Room was comfortable, well kept and clean. Outstanding breakfast insofar as motel/hotel breakfasts go. Cheese omlet, pork sausage, home fries along with waffle and oatmeal, cereal and the like.
Staff extremely nice and helpful! Able to extend our check out time was super helpful considering we have a newborn! Room was clean.
The room was very clean, staff super friendly and breakfast much more than we were expecting.
I come to the Gadsden Alabama area to record my show once a month.
Accommodations superior!
Left over food in the mini fridge, finger prints all over the cabinets, headboard had a fluid like substance on one of the head boards, beds sloppy made up. Room was not cleaned properly or serviced to the standards of other Hampton inns we have stayed and other hotels.
Best hotel halfway between KY and FL.
We have been staying at this particular Hampton for the past several years when we travel back and forth from Kentucky to Florida on vacation, its halfway and I would recommend this hotel, very clean, friendly service. Excellent stay.
Clean room. Staff was friendly and helpful. Breakfast was ok. Beds were not comfortable. Pillows were great. A/C was loud and made noises at night.
Pool was pretty cool, temperature wise. I wiped up some water we spilled in the bathroom (#325) and was surprised how dirty the towel got when I wiped the tile grout.
Otherwise, the usual Hampton Inn EXCELLENT service and good decent breakfast food. Room was otherwise very clean and well maintained. We will stay again. We use Hampton Inns in Ohio, Pennsylvania and other locations we travel to and are seldom disappointed.
The hotel is convenient to the interstate and it has plenty of restaurants nearby. The staff was friendly and prompt with their service.
My only complaint was the cleanliness. Our room was not cleaned well. The end table had water rings that had not been wiped off, the furniture was so dusty I could write my name in it and there was a build-up of mold/mildew in the shower. Also the hallways smelled sour.