酒店回复: Thank you so much for leaving us a review! Kind regards regards, The Comfort Inn & Suites team
4.0分
商务出差
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Great newer hotel that’s off the main road away so it’s very quiet. Staff was very friendly. Breakfast was good. They had a waffle maker. The room was very big so lots of space.
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酒店回复: Thank you for leaving a review! We are happy to know you enjoyed your stay and look forward to seeing you on your next visit.
1.0分
家庭亲子
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Upon arrival our room was an oven. As you walked to ward the window you could feel the cold draft. The heaters have not been sealed underneath and the cold air comes in. The floor and bathroom were cold but the room was hot to we put towels under the heater. We finally had to just turn it off . In the morning the water was only lukewarm. Upon returning to our room, just a few minutes before 11:00 we were locked out. With wet kids we went to the desk and were told it was policy that they couldn’t let you in after 11:00 without charging another night even tho our belongings were in the room. It was a maid at the front desk and she insisted a manager was not available. We still had cold wet kids and were refused entry into our room. We’re trying to get into our room and she was conversing with the maids on the radio and would disappear and talk to someone leaving us and other guests waiting and return. After more than 20 minutes We insisted she contact a manager and after talking with the manager
She finally gave us a key to get the kids dressed and belongings. She had no idea what she was doing and no customer service knowledge. Being a choice stewards member means nothing. Will never stay at any comfort suites again or any choice hotel.
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酒店回复: Dear Traci,Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations.Regarding the issue with your room key, we understand how frustrating that must have been. Our system automatically deactivates keys at 11:00 AM on the day of checkout, and I regret that this caused an inconvenience for you. While our front desk team was working to verify your information and coordinate with housekeeping, we should have communicated more clearly and efficiently.I’m glad we were ultimately able to extend your checkout to 12:00 PM and provide a new key, but I understand this situation impacted your stay. Your comments help us improve, and we’ll use this as an opportunity to ensure a smoother process in the future.We truly appreciate your understanding and hope to have the chance to serve you better next time.Warm regards,Rosalie ClarkGeneral Manager
5.0分
商务出差
It was awesome. Staff was fantastic. Serious, for the price, the location could not have been better! Staying here the next time we are in Logan, Utah.
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酒店回复: Thank you for the review! We're so glad you enjoyed your stay and that everything was to your liking, we hope to see you again next time you're in town!
4.0分
其他
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Best pool!
We went to Logan to take a college tour over fall break. My 2 teenage boys loved the pool! The slide was fast and fun. The room was clean and comfortable. We stayed in a suite. The only downside was the sofa bed. It was not comfortable and probably really only good for a younger child- not a 14 year old. But we would stay again.
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酒店回复: Thank you for leaving us a review! I am sorry to hear that the sofa bed was not comfortable. We will be looking into that room and inspect the mattress. I am happy to hear that you did enjoy the pool and that the rest of the room was pleasant. We hope to serve you again!
4.0分
家庭亲子
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Room is a little small. Breakfast was good, eggs were so so. Wrist band probably not necessary for the swimming pool because you need your room key to get in anyway and no one checked. Over all it was a good stay.
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酒店回复: Thank you for your review. Wrist bands are required as we want our guests to enjoy the pool area comfortably with no one sneaking in. I am glad you enjoyed the rest of your stay.
5.0分
其他
Breakfast options have healthy choices.
Quiet, clean, very comfortable rooms and building.
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酒店回复: Thank you for your review! We hope to see you again next time you visit town!
很好。但是整个酒店只有一台洗衣机,有点限制。
床有点太硬了,但总体来说,酒店还是不错的。
我经历过的最快的入住手续。
非
Great newer hotel that’s off the main road away so it’s very quiet. Staff was very friendly. Breakfast was good. They had a waffle maker. The room was very big so lots of space.
Upon arrival our room was an oven. As you walked to ward the window you could feel the cold draft. The heaters have not been sealed underneath and the cold air comes in. The floor and bathroom were cold but the room was hot to we put towels under the heater. We finally had to just turn it off . In the morning the water was only lukewarm. Upon returning to our room, just a few minutes before 11:00 we were locked out. With wet kids we went to the desk and were told it was policy that they couldn’t let you in after 11:00 without charging another night even tho our belongings were in the room. It was a maid at the front desk and she insisted a manager was not available. We still had cold wet kids and were refused entry into our room. We’re trying to get into our room and she was conversing with the maids on the radio and would disappear and talk to someone leaving us and other guests waiting and return. After more than 20 minutes We insisted she contact a manager and after talking with the manager
She finally gave us a key to get the kids dressed and belongings. She had no idea what she was doing and no customer service knowledge. Being a choice stewards member means nothing. Will never stay at any comfort suites again or any choice hotel.
It was awesome. Staff was fantastic. Serious, for the price, the location could not have been better! Staying here the next time we are in Logan, Utah.
Best pool!
We went to Logan to take a college tour over fall break. My 2 teenage boys loved the pool! The slide was fast and fun. The room was clean and comfortable. We stayed in a suite. The only downside was the sofa bed. It was not comfortable and probably really only good for a younger child- not a 14 year old. But we would stay again.
Room is a little small. Breakfast was good, eggs were so so. Wrist band probably not necessary for the swimming pool because you need your room key to get in anyway and no one checked. Over all it was a good stay.
Breakfast options have healthy choices.
Quiet, clean, very comfortable rooms and building.