I would rate it better but the price was that of a mediocre hotel and this was just around minimum standards. Bathtub was chipped. Toilet seat was chipped. Room was overly scented as if to mask some other smell. Free breakfast was below average and they did not have any coffee. Nothing bad or threatening happened so I guess that’s good.
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酒店回复: Thank you for your feedback. We’re sorry to hear that the room condition, strong scent, and breakfast—especially the lack of coffee—fell below expectations. This is not the level of quality we aim to provide, and we’ll address these issues with our team right away. We appreciate your honesty and hope to offer you a much better experience in the future.
1.0分
家庭亲子
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Front desk gave us a key to our room, when we put our card in opened the door it was stopped by the door latch. Went back to front desk she knocked on the door and tried calling to occupant to come to the front desk with their I’d. This was 2 am. She then said there were no more king room and offered us a double. I said how does that happen that I booked and paid for a room, then all of a sudden she gave us key cards for another king suite. Her English was strained and it was hard to understand her. The room smelled musty, the toilet did not fill with water and the light was flashing, about ready to burn out. The sheets were wrinkled but looked clean. The breakfast was ok, terrible coffee and only 1 waffle machine for all the people. Asked for a receipt upon checkout and said it was not available. We would never stay here again and would be cautious of all Comfort Inns based on lack of brand quality and standards. And the poor couple that was woken up To bring their id to the front desk. I would be furious and cautious of the security.
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酒店回复: Thank you for your feedback. We sincerely apologize for the room mix-up, maintenance issues, and overall experience that fell short of expectations. What you described is not the standard we strive for, and we’re actively addressing these concerns with our team.We regret the inconvenience caused and appreciate you bringing this to our attention. Your comments will help us improve both service and guest experience moving forward.
3.0分
其他
No ice maker in working condition. Light bulbs in lamps/fixtures either missing or not working. Overall condition could use some tlc.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the non-working ice machines, lighting issues, and overall room condition. Clearly, the stay did not meet your expectations—or our standards—and we regret the impact this had on your visit.We’re addressing these concerns with our maintenance and housekeeping teams and appreciate your feedback as we work to improve.
4.0分
家庭亲子
It provided what was needed for a stay off the toll road. You need to drive to find a place to eat about 5-6 miles. The tv and remote were miserable to use.
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酒店回复: Thank you for your review. We’re glad our location met your needs for a stop off the toll road and appreciate your kind words about our staff. We apologize for the inconvenience with the TV and remote, and for the limited nearby dining options. Your feedback helps us identify areas where we can improve, and we’ll be sure to follow up.Thank you for staying with us.
3.0分
其他
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Just ok
Clerk was friendly but he informed us they were out of ice. Then the keys were malfunctioning. Get in the room and it has an unpleasant smell like perfume to cover up a bad smell. There was mold on the ceiling in the shower. Overall wouldn’t stay there again.
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酒店回复: Thank you for your feedback. We’re glad to hear our front desk clerk was friendly, but we sincerely apologize for the issues you encountered — including the lack of ice, key card problems, room odor, and mold in the bathroom. This is not the experience we aim to provide, and we’re taking your comments seriously to correct these issues.
3.0分
其他
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So I want to start by saying I wish I could give a better review as the front desk staff was very nice. However upon getting in our room which smelled like an entire can of Lysol was sprayed in the room, the first thing I noticed was the dirt behind the bathroom door when I closed it to use the restroom. The shower curtain was dirty, almost looked like it was at one time moldy. The mattress cover under the sheet shifted after sleeping the first night and I then noticed all the stains the next morning. It looked like possible blood, more than from a scratch. The hotel it’s self felt older with I don’t mind but the cleaning around the building in general was too lax for my comfort at this Comfort Inn.
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear our front desk staff made a positive impression — we’ll be sure to pass along your kind words. That said, we sincerely apologize for the cleanliness issues you encountered during your stay.The concerns you raised regarding the bathroom cleanliness, shower curtain, mattress cover, and room odor are not acceptable and certainly not reflective of the standards we strive to maintain. Your comments have been shared with our housekeeping and maintenance teams so we can address these areas immediately and prevent similar issues in the future.We truly regret that your experience was not more comfortable, and we appreciate you bringing these matters to our attention. Your feedback is essential in helping us improve.
2.0分
其他
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They didn’t clean the rooms or make the beds. They only replaced towels and took garbage out. When we asked for items that were out for breakfast we were greeted with huffs and rolled eyes. When the AC was blowing there was a musty smell in the room. It was honestly one of the worst hotel stays I have had and I travel a lot.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the lack of proper housekeeping and the unprofessional service you encountered during breakfast. The musty smell from the AC and overall issues you described are certainly not the standards we uphold.Your feedback is very important, and we are addressing these concerns with our team to improve both cleanliness and guest service. We regret that your stay did not meet expectations and appreciate you bringing these matters to our attention.
5.0分
商务出差
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Just what I wanted
Checked in at 8:30pm. Clean, spacious and quiet. Very comfortable bed and the temperature "cooling" worked great. Appreciated the complimentary breakfast.
It was a quick in and with no hassles at a valued price.
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酒店回复: Thank you so much for the review! 🌟 We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!
4.0分
其他
Comfy
Very pleasant stay. Everyone was very nice. As your logo says, we were comfortable.
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酒店回复: Thank you so much for the review! 🌟 We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!
好的
I would rate it better but the price was that of a mediocre hotel and this was just around minimum standards. Bathtub was chipped. Toilet seat was chipped. Room was overly scented as if to mask some other smell. Free breakfast was below average and they did not have any coffee. Nothing bad or threatening happened so I guess that’s good.
Front desk gave us a key to our room, when we put our card in opened the door it was stopped by the door latch. Went back to front desk she knocked on the door and tried calling to occupant to come to the front desk with their I’d. This was 2 am. She then said there were no more king room and offered us a double. I said how does that happen that I booked and paid for a room, then all of a sudden she gave us key cards for another king suite. Her English was strained and it was hard to understand her. The room smelled musty, the toilet did not fill with water and the light was flashing, about ready to burn out. The sheets were wrinkled but looked clean. The breakfast was ok, terrible coffee and only 1 waffle machine for all the people. Asked for a receipt upon checkout and said it was not available. We would never stay here again and would be cautious of all Comfort Inns based on lack of brand quality and standards. And the poor couple that was woken up To bring their id to the front desk. I would be furious and cautious of the security.
No ice maker in working condition. Light bulbs in lamps/fixtures either missing or not working. Overall condition could use some tlc.
It provided what was needed for a stay off the toll road. You need to drive to find a place to eat about 5-6 miles. The tv and remote were miserable to use.
Just ok
Clerk was friendly but he informed us they were out of ice. Then the keys were malfunctioning. Get in the room and it has an unpleasant smell like perfume to cover up a bad smell. There was mold on the ceiling in the shower. Overall wouldn’t stay there again.
So I want to start by saying I wish I could give a better review as the front desk staff was very nice. However upon getting in our room which smelled like an entire can of Lysol was sprayed in the room, the first thing I noticed was the dirt behind the bathroom door when I closed it to use the restroom. The shower curtain was dirty, almost looked like it was at one time moldy. The mattress cover under the sheet shifted after sleeping the first night and I then noticed all the stains the next morning. It looked like possible blood, more than from a scratch. The hotel it’s self felt older with I don’t mind but the cleaning around the building in general was too lax for my comfort at this Comfort Inn.
They didn’t clean the rooms or make the beds. They only replaced towels and took garbage out. When we asked for items that were out for breakfast we were greeted with huffs and rolled eyes. When the AC was blowing there was a musty smell in the room. It was honestly one of the worst hotel stays I have had and I travel a lot.
Just what I wanted
Checked in at 8:30pm. Clean, spacious and quiet. Very comfortable bed and the temperature "cooling" worked great. Appreciated the complimentary breakfast.
It was a quick in and with no hassles at a valued price.
Comfy
Very pleasant stay. Everyone was very nice. As your logo says, we were comfortable.