酒店回复: Hi Daniel,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.
4.0分
家庭亲子
原文
翻译提供方：Google
酒店就在路上。正常午餐
1.0分
其他
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Staff is very rude and unfriendly. The breakfast area is separated by a door and I saw them close it off as a guest was approaching to get his breakfast. Room service attempted to enter my room on a non check out day without knocking first. (I asked for no service) Breakfast items often empty…even no coffee. Multi day stay but never greeted by front desk- to busy playing on phone. I highly doubt I will be returning here.
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酒店回复: Hello Daniel,We appreciate your feedback regarding your recent stay. It’s disappointing to hear about your experience with our staff and service. Each issue you've mentioned will be reviewed with the appropriate teams to ensure we uphold our standards for guest interactions and amenities. Your perspective on the breakfast service and room entry protocol is valuable as we strive to improve. Thank you for taking the time to share your thoughts—guest input is crucial in enhancing our offerings.
5.0分
家庭亲子
Loved my stay! Staff is top notch, clean rooms, breakfast was good.
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酒店回复: Hello Michelle,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found the staff exceptional, along with the cleanliness of the rooms and breakfast offerings. Your kind words inspire our team to continue delivering great service. We look forward to welcoming you back for another wonderful experience!
4.0分
其他
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Only complaint was the lack of toiletries. Two nights in a row we asked for towels to be told there was no clean towels avaliable. Even after our room was cleaned and dirty towels taken we were left with no towels at all to use. I had to get pushy with the front desk after being told there were none that they had to give me something for us to use to shower. All of a sudden magically towels appeared.
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酒店回复: Hello Krystle,Thank you for sharing your feedback regarding your stay. We understand the importance of having adequate toiletries and clean towels during your visit, and we appreciate your patience in this situation. Your comments will be addressed with the appropriate team to ensure that future guests have a more seamless experience. We hope you have a wonderful day ahead and appreciate your understanding.
3.0分
情侣出游
Could not close the curtains in our first floor room facing the parking lot.
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酒店回复: Hello Julie,Thank you for sharing your feedback. We understand how important privacy is and appreciate your comments regarding the curtain issue. Your experience helps us to assess areas for improvement. We hope you enjoyed the rest of your stay and that you found other aspects of the hotel to your liking. Thank you again for your input.
3.0分
家庭亲子
The elevator did not work while we were there, which meant carrying our heavy suitcases for quite a few floors of stairs.
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酒店回复: Hello Melissa,Thank you for your feedback regarding the elevator. We understand how challenging it can be to navigate with heavy luggage, and we appreciate your patience during your stay. Your comments will be shared with our management team for review. We hope to provide a more comfortable experience in the future and appreciate your understanding.
4.0分
其他
Poor lighting around the building, elevators did not work. We were on the third floor
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酒店回复: Hello Sharon,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the lighting and elevator issues, as they help us understand our guests' experiences better. We will be sure to communicate your concerns to the management team for consideration during future improvements. Your insights are valuable in enhancing our guest experience.
同事出差，代他预定了这家酒店，具他说酒店不错，入住体验很好。
虽然浴缸里的水压太弱，让人感觉不太舒服，但一切都还好。
位置便利，靠近高速公路，房间干净，工作人员友好。
酒店就在路上。正常午餐
Staff is very rude and unfriendly. The breakfast area is separated by a door and I saw them close it off as a guest was approaching to get his breakfast. Room service attempted to enter my room on a non check out day without knocking first. (I asked for no service) Breakfast items often empty…even no coffee. Multi day stay but never greeted by front desk- to busy playing on phone. I highly doubt I will be returning here.
Loved my stay! Staff is top notch, clean rooms, breakfast was good.
Only complaint was the lack of toiletries. Two nights in a row we asked for towels to be told there was no clean towels avaliable. Even after our room was cleaned and dirty towels taken we were left with no towels at all to use. I had to get pushy with the front desk after being told there were none that they had to give me something for us to use to shower. All of a sudden magically towels appeared.
Could not close the curtains in our first floor room facing the parking lot.
The elevator did not work while we were there, which meant carrying our heavy suitcases for quite a few floors of stairs.
Poor lighting around the building, elevators did not work. We were on the third floor