酒店回复: We are sorry to hear that you weren't completely satisfied with your recent stay here at the Candlewood Suites in Oak Harbor. As you can see, we are in the process of remodeling and updating all of our hotel for our guests. Unfortunately, the 1st floor and the lobby area has not had a chance to get the face lift that the rest of the hotel has received. But it is happening soon. We hope that you will give us another try when we are finished with our remodel.
4.0分
其他
The staff was really nice, the property is under construction so it wasn't the best but the room was fine and clean.
5.0分
商务出差
The rooms are completely renovated and modern. My room came with everything I needed and the staff were nice and helpful.
5.0分
商务出差
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Stayed 4 nights. Nice hotel, very friendly reception service. Room was clean, but no daily room service (unless requested). No breakfast, but good restaurants nearby. Recommended mostly because of the good service by the receptionists.
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酒店回复: Thank you for staying with us and sharing your experience—it's great to hear our friendly reception service and clean accommodations made your visit enjoyable. As Candlewood Suites is an extended stay property built around a home-away-from-home motto, daily housekeeping and breakfast are not standard offerings, but we’re glad nearby dining options helped meet your needs. We hope to welcome you back again soon!
4.0分
其他
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Everything was good! Ceramic cups, glassware. Bed and room so comfy. But coffee was substandard. Can you get Nespresso? Or Keurig? We need a strong cup to get going!
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酒店回复: Thank you for your thoughtful feedback—we’re glad you enjoyed the comfort of your room and appreciated the details like ceramic cups and glassware. We hear you on the coffee and understand how important a strong start to the day can be; your suggestion for Nespresso or Keurig is noted and will be shared with our team as we explore future upgrades. We truly hope to welcome you back again soon for another cozy stay!
5.0分
其他
Nice facility. Entrance due to construction could be better delineated
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酒店回复: I'm glad to hear that you enjoyed our hotel. I understand and apologize for how disruptive the renovations can be on our guests reservations, we have done our best to mitigate the impact but the while renovating the lobby, we are unable to avoid that. I hope that you will stay with again in the near future to be able to enjoy our hotel and our new lobby in its fully renovated status.
4.0分
情侣出游
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The hotel was pretty nice. The base was noisy (jets) and the area was .. well, not bad for base suburbs, but no nearly as nice as a lot of other sections of the islands.
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酒店回复: Thank you for sharing your thoughts with us—we’re glad to hear you found the hotel itself to be a pleasant experience. We understand that the surrounding area and occasional jet noise may have impacted the overall atmosphere, and we appreciate your honest perspective. While the location may not have matched the charm of other island sections, we hope the comfort and quality of your stay made up for it in part. We’d love the opportunity to welcome you back again and provide an even more enjoyable visit!
5.0分
家庭亲子
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Our room had a very nice kitchenette complete with dishes and cookware. The hotel is clean and modern. They also provide two different kinds of pillows, one fluffy and one softer, to meet the needs of different kinds of sleepers.
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酒店回复: Thank you for sharing your experience—we’re delighted to hear that the kitchenette setup met your needs and that the cleanliness and modern design of the hotel added to your comfort. We’re also glad the pillow variety helped ensure a restful night’s sleep tailored to your preferences. We hope to have the pleasure of welcoming you back again soon!
5.0分
情侣出游
Spotless room, friendly & helpful front desk, well stocked kitchenette
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酒店回复: Glad to hear that you enjoyed your stay with us. Our housekeeping staff takes great pride in making sure that our rooms are as spotless and as well-stocked as possible for the comfort of our guests. I will pass on your comments to my team.
4.0分
其他
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Disappointing
I was disappointed that we were charged $35 for checking in a couple hours early. Based on that we should have gotten a refund for checking out 8 hours early. For that reason alone, I will likely not ever stay here again. I've checked in early multiple times over the years at different hotels and have never been charged before. The room was nice, the bed was ok. We got a suite with a kitchen which was stocked with limited supplies.
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酒店回复: Thank you for your feedback. We’re sorry to hear that the early check-in fee negatively impacted your experience. For clarity, our policy includes a $35 charge for any guest checking in before 1pm, and this is based on room availability. While this helps us manage scheduling and preparation, we understand that it may feel inconsistent compared to other hotels’ practices. We’re glad to hear the room itself met expectations and that the suite added comfort to your stay, even though the kitchen supplies and bed left room for improvement. Your comments help us reevaluate how we communicate policies and enhance amenities going forward.We appreciate you taking the time to share your perspective. Hopefully, we’ll have a chance to make your next visit a better one.
还行，不太好。我们订了两个房间，一个翻新了，另一个没有翻新。两个房间都很干净，但没什么特别的。正门/大厅超级暗，让人很不舒服。没什么特别的，就是个过夜的地方。
The staff was really nice, the property is under construction so it wasn't the best but the room was fine and clean.
The rooms are completely renovated and modern. My room came with everything I needed and the staff were nice and helpful.
Stayed 4 nights. Nice hotel, very friendly reception service. Room was clean, but no daily room service (unless requested). No breakfast, but good restaurants nearby. Recommended mostly because of the good service by the receptionists.
Everything was good! Ceramic cups, glassware. Bed and room so comfy. But coffee was substandard. Can you get Nespresso? Or Keurig? We need a strong cup to get going!
Nice facility. Entrance due to construction could be better delineated
The hotel was pretty nice. The base was noisy (jets) and the area was .. well, not bad for base suburbs, but no nearly as nice as a lot of other sections of the islands.
Our room had a very nice kitchenette complete with dishes and cookware. The hotel is clean and modern. They also provide two different kinds of pillows, one fluffy and one softer, to meet the needs of different kinds of sleepers.
Spotless room, friendly & helpful front desk, well stocked kitchenette
Disappointing
I was disappointed that we were charged $35 for checking in a couple hours early. Based on that we should have gotten a refund for checking out 8 hours early. For that reason alone, I will likely not ever stay here again. I've checked in early multiple times over the years at different hotels and have never been charged before. The room was nice, the bed was ok. We got a suite with a kitchen which was stocked with limited supplies.