酒店回复: 感谢您抽出宝贵时间分享您最近入住的详细反馈。对于您的体验未能达到您和我们一直以来对希尔顿花园酒店的高标准，我们深表歉意。对于正在进行的翻新工程、泳池、酒吧和餐厅的临时关闭以及突发的火警警报给您带来的不便，我们深感遗憾。虽然这些改进旨在提升未来宾客的入住体验，但我们也理解它们可能对您的入住造成了影响。我们感谢您对客房翻新和工艺方面的反馈，我们正在积极与维护和翻新团队沟通，解决这些问题，以确保客房的品质和舒适度。得知您觉得床很舒适、房间干净整洁，前台工作人员热情友好，我们感到非常欣慰。然而，我们也明白这些优点并不能完全弥补您遇到的其他问题。我们珍视您的忠诚，并对您下次选择其他品牌酒店感到遗憾。您的反馈对我们至关重要，我们将不断努力改进。我们希望您能再次光临希尔顿花园酒店，让我们有机会为您提供您所期望的卓越体验。再次感谢您的坦诚评价。此致，希尔顿花园酒店管理团队

酒店回复: 感谢您抽出宝贵时间分享您的反馈。我们很高兴得知您对我们酒店的地理位置、团队的热情款待以及房间的舒适度感到满意。然而，对于您在如此特殊的场合未能使用热水浴缸而感到失望和沮丧，我深表歉意。我们理解在筹划像50岁生日这样的重要庆典时，每一个细节都至关重要，很遗憾我们未能达到您的预期，也未能与网站上展示的内容相符。虽然我们已尽力在网站上注明正在进行的翻新工程，但您说得完全正确：图片和描述应该准确反映当前的设施。您的经历凸显了一个重要的不足，我们正在立即采取措施加以解决。我们已将您的反馈分享给我们的管理团队和数字内容团队，以确保我们的网站和房源信息能够更好地展现酒店的现状，以便未来的客人能够做出明智的选择。此外，对于您入住期间无人提供替代方案或解决方案，我深感抱歉——这错失了提供更优质服务和关怀的机会。我们非常重视您的惠顾，并期待有机会弥补此次的不足。如果您再次来到这个地区，我将非常乐意亲自协助您预订，以确保您拥有更美好的体验。此致，HGI 全体员工

酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the pool being unavailable during your stay. We understand how frustrating it can be, especially when you were looking forward to using this amenity. Unfortunately, the pool required renovations to ensure the safety and comfort of our guests in the future. While we do our best to communicate such issues in advance, we regret that this information did not reach you before your arrival. Your experience is important to us, and we hope to have the opportunity to welcome you back so you can enjoy the fully renovated pool and everything else our hotel has to offer. Please don’t hesitate to reach out to us directly if there is anything we can do to make it right.Warm Regards, The HGI State College Team.

酒店回复: Thank you for taking the time to share your experience with us. We are truly sorry to hear that your experience did not meet your expectations. Your comments are very important to us, and we are committed to addressing the concerns. Please rest assured that we are taking steps to improve and ensure future stays are more enjoyable. We apologize for any inconvenience you experienced during your stay. Please feel free to contact us directly so we can discuss your concerns further. We hope you’ll give us another chance to provide you with the excellent experience you deserve.Warm Regards,The HGI State College Team.

酒店回复: Thank you for taking the time to share your experience with us. We are truly sorry to hear that your experience did not meet your expectations. Your comments are very important to us, and we are committed to addressing the concerns. Please rest assured that we are taking steps to improve and ensure future stays are more enjoyable. We apologize for any inconvenience you experienced during your stay. Please feel free to contact us directly so we can discuss your concerns further. We hope you’ll give us another chance to provide you with the excellent experience you deserve.Warm Regards,The HGI State College Team.