酒店回复: Thank you for staying with us here at The Hilton Garden Inn, and for taking the time to share your feedback with us. We are delighted that you enjoyed your stay with us . Our team is passionate about delivering exceptional hospitality, and your kind words motivate us to continue exceeding expectations. We look forward to serving you again soon.
1.0分
家庭亲子
The hotel was so noice. We left at about 3am because we couldn’t sleep and had to get another hotel.
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酒店回复: Thank you for staying with us, we are sorry to hear that your stay did not go well due to the amount of noise that occurred. We hope you choose us again when visiting Abilene as this is not a reoccurring issue. Thank you for your feedback!
3.0分
其他
No pool or hot tub. Refrigerator had a used water bottle and an empty cup. So it wasn’t clean
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酒店回复: Thank you for staying with us .]. We understand how important it is to provide our guests with a positive stay experience, and we apologize for not meeting this expectation. As a valued Hilton Honors Member, your feedback is valuable to us, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back at any of our Hilton properties in the future.
2.0分
其他
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Dirty floors
The floors were disgusting in the room took a white towel and wiped up a 3 x 3 spot and it never almost completely brown. If you were barefoot, you could feel something really sticky. It would turn your feet black. If you’re wearing socks, it would turn your socks black too also.
5.0分
其他
Love everything about it
It is always clean, great staff, great location. It’s always my number one pick in Abilene!
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酒店回复: Thank you for staying with us here at The Hilton Garden Inn in Abilene Tx, and for taking the time to share your feedback with us. We are delighted that Our staff gave you a friendly experience. Our team is passionate about delivering exceptional hospitality, and your kind words motivate us to continue exceeding expectations. We look forward to serving you again soon.
5.0分
其他
There has been a remodel and refresh of the hotel and maintenance and upkeep excellent.
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酒店回复: Thank you for staying with us here at The Hilton Garden Inn in Abilene Tx, and for taking the time to share your feedback with us. We are delighted that you enjoyed your stay. Our team is passionate about delivering exceptional hospitality, and your kind words motivate us to continue exceeding expectations. We look forward to serving you again soon.
5.0分
其他
The staff was so friendly and helpful. And the whole Hotel was immaculately clean.
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酒店回复: Thank you for your feedback as it is always appreciated. We are thrilled to hear that you enjoyed your stay and the cleanliness of our hotel. Please come back and see us if you make your way back to Abilene Tx.
4.0分
其他
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Great service but room had challenges
The hotel staff were all amazing. I would stay here again, but only for how friendly and helpful the staff were.
When we walked into our room it was very clean and spacious, but than the main light started flickering.
We couldn't keep it on and it was the main light in the room without the blinds open.
Then when I went to the bathroom, there was no stand or holder or anything for the toilet paper.
We had to open a roll and put it on the sink and it got wet.
The air conditioning cooled the room great but it was loud and rattled so every time it came on while we were sleeping it woke us up.
The breakfast was delicious and they can make anything. Another big highlight.
5.0分
其他
Staff at the breakfast buffet and grill are excellent!!! Food is very good.
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酒店回复: Thank you for leaving a review on our food and beverage department, it is always good to hear positive feedback on our restaurants food. I can not wait to share this feedback with the team. Please come back and see us soon.
5.0分
商务出差
Ate at the bar and dinner was fantastic. The service has been excellent.
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酒店回复: Thank you for choosing to stay at The Hilton Garden Inn in Abilene TX. We are Happy to know your room was very clean. We hope to have the pleasure of welcoming you back to our hotel soon!
没有意见
The hotel was so noice. We left at about 3am because we couldn’t sleep and had to get another hotel.
No pool or hot tub. Refrigerator had a used water bottle and an empty cup. So it wasn’t clean
Dirty floors
The floors were disgusting in the room took a white towel and wiped up a 3 x 3 spot and it never almost completely brown. If you were barefoot, you could feel something really sticky. It would turn your feet black. If you’re wearing socks, it would turn your socks black too also.
Love everything about it
It is always clean, great staff, great location. It’s always my number one pick in Abilene!
There has been a remodel and refresh of the hotel and maintenance and upkeep excellent.
The staff was so friendly and helpful. And the whole Hotel was immaculately clean.
Great service but room had challenges
The hotel staff were all amazing. I would stay here again, but only for how friendly and helpful the staff were.
When we walked into our room it was very clean and spacious, but than the main light started flickering.
We couldn't keep it on and it was the main light in the room without the blinds open.
Then when I went to the bathroom, there was no stand or holder or anything for the toilet paper.
We had to open a roll and put it on the sink and it got wet.
The air conditioning cooled the room great but it was loud and rattled so every time it came on while we were sleeping it woke us up.
The breakfast was delicious and they can make anything. Another big highlight.
Staff at the breakfast buffet and grill are excellent!!! Food is very good.
Ate at the bar and dinner was fantastic. The service has been excellent.