酒店回复: We’re sorry your stay didn’t meet expectations and that the construction and lack of clear notice impacted your visit. We understand how frustrating that must have been, especially when traveling with family. Your concerns have been noted and will be shared with the appropriate teams to help improve communication and guest experience moving forward.
1.0分
其他
原文
翻译提供方：Google
当时正在施工，没有停车位，直到预订后才告知
酒店回复: Thank you for your recent review, we hope you visit us again soon!
5.0分
其他
原文
翻译提供方：Google
始终优质的服务！
酒店回复: Thank you for your recent review. We hope you visit us again soon!
5.0分
情侣出游
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This HIE had the best breakfast of any in past we stayed at. The room was okay, bit noisy from upper level. The bathroom fan goes on with light, wished they had outlet with night lites
5.0分
家庭亲子
The room was very clean and comfortable. The breakfast was excellent and had many tasty options. We would definitely stay there again!
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酒店回复: Thank you so much for your review. We hope you can visit us again soon!
5.0分
情侣出游
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TV didn’t work, but the front desk lady got a couple of channels to watch. She was very pleasant and apologetic and reprogrammed it twice. Hotel is new, wonderful and very comfortable.
3.0分
家庭亲子
The hotel was being renovated and the elevator was undergoing maintenance part of the time.
5.0分
其他
I travel from Arkansas to British Columbia Canada every summer and always stop at this hotel and it is always great
3.0分
情侣出游
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Notification of pool area under construction wasn't sent until after reservation was made. Pictures of hotel property outside on website are not the actual property. It is an old building that is being remodeled. Room was remodeled so that was a plus considering they are charging over $200 night at this property.
4.0分
商务出差
Stay was nice. Only problem was there was a bunch of women’s hair stuck to she shower wall and that grossed me out a bit.
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酒店回复: Thank you for your feedback. We’re glad you enjoyed your stay overall, but we apologize for the cleanliness issue you encountered. This isn’t up to our standards, and we’ll address it with our housekeeping team to ensure it doesn’t happen again.
内外都是施工区域
房源信息中没有任何信息表明该房源正在施工，且无法使用游泳池。我尝试入住假日酒店，并支付更高的价格以获得更好的服务，我知道物有所值。这间房的价格更高，而且明显正在施工。房间里的地板上和房间门周围散落着箱子，我们正准备睡觉时，房间外面正在施工/钻孔，客房服务人员在早上8点左右试图进入房间，而我们还在睡觉。似乎当你通过第三方预订时，他们并不关心你的投诉，因为当你通过第三方预订时，他们无法退款或降低价格。但他们真的应该让人们知道正在施工，而且如果你是全家一起入住，这里没有游泳池，因为我们已经全额付款，除了继续入住别无选择。
当时正在施工，没有停车位，直到预订后才告知
始终优质的服务！
This HIE had the best breakfast of any in past we stayed at. The room was okay, bit noisy from upper level. The bathroom fan goes on with light, wished they had outlet with night lites
The room was very clean and comfortable. The breakfast was excellent and had many tasty options. We would definitely stay there again!
TV didn’t work, but the front desk lady got a couple of channels to watch. She was very pleasant and apologetic and reprogrammed it twice. Hotel is new, wonderful and very comfortable.
The hotel was being renovated and the elevator was undergoing maintenance part of the time.
I travel from Arkansas to British Columbia Canada every summer and always stop at this hotel and it is always great
Notification of pool area under construction wasn't sent until after reservation was made. Pictures of hotel property outside on website are not the actual property. It is an old building that is being remodeled. Room was remodeled so that was a plus considering they are charging over $200 night at this property.
Stay was nice. Only problem was there was a bunch of women’s hair stuck to she shower wall and that grossed me out a bit.