酒店回复: Hiromichi, thank you for staying with us at Hilton Richmond Downtown. The team appreciates your feedback regarding parking options in the area. We're glad you chose our property, and we hope you enjoyed the rest of your visit.
4.0分
其他
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The room was clean and nice. The ventilation in the bathroom didn't operate so it stayed hot in there after showers. The pillows while soft and fluffy stayed flat. The staff incorrectly informed me of valet pricing citing a sheet and said $49 for two days. It was per day. Overall a great stay aside from not realizing this was the one Hilton location that didn't included breakfast.
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酒店回复: Nicholas, thank you for staying with us at Hilton Richmond Downtown. The team is pleased you found your room well cared for and welcoming. Your feedback about the bathroom comfort, pillow experience, and valet information is appreciated, and your comments will be shared internally to help us refine our guest communications. We hope to have the opportunity to welcome you back on your next visit to Richmond.
3.0分
其他
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my room door was broken - the hinge was broken - so it made it very difficult to close my door i had to lift it with both hands, i asked to switch rooms when i called and they asked me to call back to check on rooms. i also asked twice for them to refill my body wash which was empty and they never did. my room was only cleaned once upon asking and still didnt get any refills on soaps
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酒店回复: Louise, thank you for sharing your thoughts. We apologize that your requests went unmet. Should you choose to return, the team will aim to provide a better experience.
3.0分
其他
The onsite restaurant was closed due to no staffing and was only doing take out orders and no bar service. This was disappointing for our 1 night stay.
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酒店回复: Kimberly, we apologize that the restaurant was closed during your stay with us. We appreciate your feedback and hope to do better in the future.
5.0分
商务出差
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This is a well-appointed hotel, perfect for work travel, with onsite bar and restaurant options and valet parking. The only inconvenience was the hotel's Starbucks espresso machine was broken (luckily there was another Starbucks in the hotel directly across the street.)
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酒店回复: Julia, thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the onsite bar and restaurant. We hope to have the pleasure of welcoming you back to our hotel soon.
3.0分
其他
The room had gnats flying around, the air temperature didn’t drop to 66 degrees, and it kept making a noise when it turned on.
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酒店回复: Terrance, thank you for sharing your thoughts. The feedback about the condition and comfort of your accommodations has been noted. Should you choose to return, the team will aim to provide a better experience.
非常不错的体验
这家酒店有点老旧，升级改造很少。客房清洁很糟糕，吹风机上有蜘蛛网，枕头上还有头发。酒店也没什么设施。前台办理入住/退房的速度很慢。酒店里的餐厅营业时间也很有限，晚上7点以后酒店里就非常安静了，附近也没什么餐馆。
酒店地理位置绝佳，员工也非常友善！
看起来像是一栋老建筑，但感觉并不脏。我有点担心停车费太高。
您觉得附近的停车场比酒店停车场便宜很多怎么样？
The room was clean and nice. The ventilation in the bathroom didn't operate so it stayed hot in there after showers. The pillows while soft and fluffy stayed flat. The staff incorrectly informed me of valet pricing citing a sheet and said $49 for two days. It was per day. Overall a great stay aside from not realizing this was the one Hilton location that didn't included breakfast.
my room door was broken - the hinge was broken - so it made it very difficult to close my door i had to lift it with both hands, i asked to switch rooms when i called and they asked me to call back to check on rooms. i also asked twice for them to refill my body wash which was empty and they never did. my room was only cleaned once upon asking and still didnt get any refills on soaps
The onsite restaurant was closed due to no staffing and was only doing take out orders and no bar service. This was disappointing for our 1 night stay.
This is a well-appointed hotel, perfect for work travel, with onsite bar and restaurant options and valet parking. The only inconvenience was the hotel's Starbucks espresso machine was broken (luckily there was another Starbucks in the hotel directly across the street.)
The room had gnats flying around, the air temperature didn’t drop to 66 degrees, and it kept making a noise when it turned on.