酒店回复: Hiromichi, thank you for staying with us at Hilton Richmond Downtown. The team appreciates your feedback regarding parking options in the area. We're glad you chose our property, and we hope you enjoyed the rest of your visit.
1.0分
其他
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Broken elevator, no room service, poor service in the restaurant on our first night (40 minutes for one drink), second night was better. The manager on duty came over to help out and listened to our complaints. She was great.
Check was ok; valet and bellman were nice. Trying to check in and ask for our room, we were greeted by an unhappy employee.
Our room was serviced by emptying our trash cans...the bed wasn't made, and we only got one towel. Asked for an additional towel, and that came hours later. No vents in the bathrooms which just made them hot and wet....and the doors just slam closed. Our one room the bathroom door didn't even close!
The staff was nice, but overall, one of the worst hotels I've stayed at in a long time.
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酒店回复: Dear ClaireThank you for taking the time to share such detailed feedback about your recent stay with us. I want to sincerely apologize for the numerous service challenges you experienced throughout your visit. This is certainly not the level of service, comfort, or care we strive to provide, and I am truly sorry that we fell short in so many areas.I regret the frustrations you faced—beginning with the elevator outage, the lack of room service availability, and the long wait times and poor service in the restaurant during your first evening. While I am glad to hear your second night improved and that the Manager on Duty was attentive and helpful, your initial experience was unacceptable.Your comments regarding your check-in experience, the condition and servicing of your guest room, the long delay for basic amenities, and the bathroom concerns are especially troubling. These are fundamentals that should be consistently executed, and I apologize that this was not the case. I have already shared your feedback with our Housekeeping, Engineering, and Front Office teams so we can address these issues immediately.I am grateful for your recognition of the team members who provided positive service, including our valet, bell staff, and the Manager on Duty. However, I fully understand how the overall experience overshadowed those moments, and I sincerely apologize for the disappointment we caused.Your feedback is extremely valuable, and I want you to know that we are taking it seriously. Thank you again for bringing this to our attention, and I hope we can regain your trust in the future.Warm regards,Sameer
5.0分
商务出差
The rooms are exceptionally clean and decor is very nice. Spacious room and business friendly. I will stay here again.
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酒店回复: Sammie, thank you for your wonderful feedback! We’re so glad you enjoyed your spacious, business-friendly room at Hilton Richmond Downtown and appreciated the décor. Our team is thrilled to know you had such a positive experience, and we look forward to welcoming you back soon.
3.0分
其他
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Upon check-in we were told the hotel was overbooked and the front desk tried to persuade us to cancel our stay that we had paid months in advance for. We were then told that we would be given a smaller room than what we had reserved and paid for. All of this because we simply booked through a third party. For our inconvenience, we only received complimentary breakfast for one morning of our stay... Not a fun way to start your stay and absolutely not a way to treat guests, especially those who secured their stay months prior.
Cleanliness was average, maintenance is needed a few places throughout the hotel, valet parking is very limited, the beds are very comfortable, breakfast was good, location was great.
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酒店回复: Juan, thank you for sharing your experience. We’re sorry your stay didn’t begin as smoothly as it should have, and we understand how disappointing that must have felt. Your comments about the booking process, accommodations, and areas for improvement have been noted by our team. We appreciate your feedback on what you did enjoy and will use your insights to continue making improvements.
非常不错的体验
这家酒店有点老旧，升级改造很少。客房清洁很糟糕，吹风机上有蜘蛛网，枕头上还有头发。酒店也没什么设施。前台办理入住/退房的速度很慢。酒店里的餐厅营业时间也很有限，晚上7点以后酒店里就非常安静了，附近也没什么餐馆。
酒店地理位置绝佳，员工也非常友善！
考虑到酒店的年代，装修得相当不错。不过，水龙头和淋浴都没有热水。会议上的餐饮服务很棒。
看起来像是一栋老建筑，但感觉并不脏。我有点担心停车费太高。
房间很脏，到处都是灰尘，浴室门也坏了。
您觉得附近的停车场比酒店停车场便宜很多怎么样？
Broken elevator, no room service, poor service in the restaurant on our first night (40 minutes for one drink), second night was better. The manager on duty came over to help out and listened to our complaints. She was great.
Check was ok; valet and bellman were nice. Trying to check in and ask for our room, we were greeted by an unhappy employee.
Our room was serviced by emptying our trash cans...the bed wasn't made, and we only got one towel. Asked for an additional towel, and that came hours later. No vents in the bathrooms which just made them hot and wet....and the doors just slam closed. Our one room the bathroom door didn't even close!
The staff was nice, but overall, one of the worst hotels I've stayed at in a long time.
The rooms are exceptionally clean and decor is very nice. Spacious room and business friendly. I will stay here again.
Upon check-in we were told the hotel was overbooked and the front desk tried to persuade us to cancel our stay that we had paid months in advance for. We were then told that we would be given a smaller room than what we had reserved and paid for. All of this because we simply booked through a third party. For our inconvenience, we only received complimentary breakfast for one morning of our stay... Not a fun way to start your stay and absolutely not a way to treat guests, especially those who secured their stay months prior.
Cleanliness was average, maintenance is needed a few places throughout the hotel, valet parking is very limited, the beds are very comfortable, breakfast was good, location was great.