The staff was amazing and friendly, our room was nice, clean, and well stocked. It was a very quiet and enjoyable stay. Will definitely be staying again.
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酒店回复: Thank you so much for your wonderful review! We're delighted to hear that you are happy with our staff service and found our accommodations clean, comfortable, and equipped with everything you needed. We look forward to welcoming you back for another excellent stay in the future!Sincerely,Hotel Management
5.0分
其他
Staff amazing. Room nice like before but there was hair in the tub on the floor and floor in the bathroom.
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酒店回复: It's always a pleasure seeing you. We are glad that you are happy with service from our staff. We apologize for the issue you faced at our hotel. Your comments are deeply appreciated and will help us assure this issue is prevented. We hope to see you soon before your next cruise.Sincerely,Hotel Management
1.0分
其他
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I honestly cannot recommend this hotel. We got our first room and it smelled SO badly of mold that we requested to be moved. The sweet front desk lady brought us new keys and took us down the hall. She opened the door and asked if it smelled better. We agreed it did, an odd smell but not moldy, and she left. When we turned on the lights and went further in we realized it was a bug spray smell and there was a roach the size of a quarter laying in the floor. We quickly gathered our things and left. The staff was very cooperative and kind, issuing us a full refund, gratefully.
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酒店回复: We regret to learn that your experience with us fell short of your expectations. Your feedback is invaluable to us, and we take it seriously. Our sincere apologies for not delivering the level of service and comfort we aspire to provide. We apologize for the inconvenience.Sincerely,Hotel Management
5.0分
家庭亲子
Quiet location and the staff was very friendly. Rooms were clean and the added bonus of a kitchen makes it nice for family's.
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酒店回复: Thank you so much for your wonderful review. We are glad to know that you enjoyed your stand and happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest. We hope to see you again on your next trip to Texas City. All the best, Hotel Management
5.0分
情侣出游
Good location off highway, but no highway noise
Clean and modern new construction
Friendly staff
Near food delivery
Full kitchen, including dishwasher
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酒店回复: Thank you so much for your wonderful review! We're delighted to hear that you found our accommodations clean, comfortable, and equipped with everything you needed for your stay. It's fantastic to know that our location worked perfectly for your plans. We look forward to welcoming you back for another excellent stay in the future!Sincerely,Hotel Management
5.0分
其他
Relaxing
Staff was very kind and funny. Place was really clean. The room makes you want to move in for good
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酒店回复: Thank you for your glowing review! We're thrilled to hear that our dedicated team provide you with a great experience during your stay. Ensuring our guests feel comfortable and welcome is our priority, Review like your helps us to provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely,Hotel Management
3.0分
其他
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Staff was great at check in, beds were not the best but also not the worst. We did notice the room smelt like mold or mildew, AC was super quiet and overall room was clean.
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酒店回复: Thank you for choosing to stay with us and for taking the time to complete this survey. We are glad that you are happy with our staff service. We apologize for the issue you faced at our hotel. Your comments are deeply appreciated and will help us assure this issue is prevented. We hope to see you again.Sincerely,Hotel Management
3.0分
家庭亲子
Very much a 2 star hotel. Smelled of moth balls, zero breakfast, very basic.
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酒店回复: We regret to learn that your experience with us fell short of your expectations. As Candlewood Suites is an Extended stay hotels, our all rooms are fully equipped with kitchenette, hence we do not provide continental breakfast, we apologize for the inconvenience. We hope to have you stay with us again in the future.Sincerely,Hotel Management
5.0分
其他
The woman at the front counter was very friendly and informative
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酒店回复: Thank you for taking the time to share your review with us. We are glad to know that you are happy with our front desk staff service. We appreciate your valuable feedback as it helps us to motivate our team and provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely, Hotel Management
5.0分
其他
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Clean and Comfy
Our stay at this hotel was amazing. Staff was very friendly, The bed was comfortable ans our room was very clean. We plan to stay here whenever we're in the area.
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酒店回复: Thank you so much for your wonderful review! We're delighted to hear that you are happy with our staff service and found our accommodations clean, comfortable, It's fantastic to know that our location worked perfectly for your plans. We look forward to welcoming you back for another excellent stay in the future!Sincerely,Hotel Management
The staff was amazing and friendly, our room was nice, clean, and well stocked. It was a very quiet and enjoyable stay. Will definitely be staying again.
Staff amazing. Room nice like before but there was hair in the tub on the floor and floor in the bathroom.
I honestly cannot recommend this hotel. We got our first room and it smelled SO badly of mold that we requested to be moved. The sweet front desk lady brought us new keys and took us down the hall. She opened the door and asked if it smelled better. We agreed it did, an odd smell but not moldy, and she left. When we turned on the lights and went further in we realized it was a bug spray smell and there was a roach the size of a quarter laying in the floor. We quickly gathered our things and left. The staff was very cooperative and kind, issuing us a full refund, gratefully.
Quiet location and the staff was very friendly. Rooms were clean and the added bonus of a kitchen makes it nice for family's.
Good location off highway, but no highway noise
Clean and modern new construction
Friendly staff
Near food delivery
Full kitchen, including dishwasher
Relaxing
Staff was very kind and funny. Place was really clean. The room makes you want to move in for good
Staff was great at check in, beds were not the best but also not the worst. We did notice the room smelt like mold or mildew, AC was super quiet and overall room was clean.
Very much a 2 star hotel. Smelled of moth balls, zero breakfast, very basic.
The woman at the front counter was very friendly and informative
Clean and Comfy
Our stay at this hotel was amazing. Staff was very friendly, The bed was comfortable ans our room was very clean. We plan to stay here whenever we're in the area.