酒店回复: Gracias por tomarse el tiempo para compartir sus comentarios. Lamentamos sinceramente los inconvenientes que experimentó durante su estancia, especialmente en relación con la limpieza de su habitación y el servicio de toallas. Esto ciertamente no es el estándar que nos esforzamos por mantener.Agradecemos su disposición a pagar un extra por el servicio de limpieza diario, y lamentamos que su solicitud no haya sido cumplida adecuadamente. Le aseguramos que estamos tomando medidas con nuestro equipo de limpieza para evitar que situaciones similares ocurran en el futuro.Su satisfacción es muy importante para nosotros, y esperamos tener la oportunidad de brindarle una experiencia mucho mejor si decide alojarse con nosotros nuevamente.
4.0分
其他
原文
翻译提供方：Google
浴室需要多加注意，房间的天花板有灰尘，这是唯一的问题，一切都很好。
展开
酒店回复: ¡Gracias por tus comentarios! Agradecemos mucho que nos señales esos detalles, ya hemos tomado nota para mejorarlos de inmediato. Nos alegra saber que, fuera de eso, tu experiencia fue muy buena. ¡Esperamos recibirte nuevamente pronto!
5.0分
家庭亲子
原文
翻译提供方：Google
干净的房间和走廊
展开
酒店回复: ¡Muchas gracias por su calificación perfecta y su amable comentario! Nos alegra saber que encontró las habitaciones limpias y los pasillos en buen estado. Su satisfacción es nuestra mayor recompensa. Esperamos darle la bienvenida nuevamente muy pronto.
4.0分
其他
原文
翻译提供方：Google
如果早餐能有些变化就更好了
展开
酒店回复: Thank you for the thoughtful suggestion, we will take it into consideration.
5.0分
其他
原文
翻译提供方：Google
非常好
酒店回复: Gracias! We hope to see you again soon!
1.0分
其他
展开
The problem is not the breakfast. The problem was that there was no electric power, no hot water and I could not take a shower and in the middle of the night my husband's CPAP stopped working because of the power. Also, it was a handicap room which I unknowingly did not choose. There were no hooks on wall of bathroom to hang your clothes and microwave was way too low.
展开
酒店回复: Thank you for sharing your feedback, and I’m truly sorry for the experience you and your husband had during your stay. The power outage and resulting lack of hot water clearly caused significant inconvenience, especially with the interruption to the CPAP machine. We understand how serious and stressful that must have been, and I apologize that we weren’t able to provide the comfort and reliability you expected.Regarding the accessible room assignment, I’m sorry for the unexpected room type and for the bathroom and microwave setup not meeting your needs. We’ll review this with our team to ensure room preferences are accurately honored and that accessibility features are balanced with guest comfort wherever possible.Your comments about the lack of bathroom hooks and the low microwave are very helpful, and we’ll be looking into improvements.We appreciate you bringing these issues to our attention, and we hope you’ll consider giving us another chance to provide a much better experience. Please feel free to contact us directly if you’d like to discuss your stay further.
2.0分
其他
Friendly staff, bad service and poor quality.
Very limited items for breakfast and very poor quality.
展开
酒店回复: Thank you for taking the time to share your feedback. While we’re glad to hear our staff was friendly, we’re truly sorry that the service and breakfast quality did not meet your expectations. This is not the experience we aim to provide. We’re reviewing our breakfast offerings and service procedures to ensure more variety and better quality moving forward.If you’d be willing, please reach out to us directly so we can learn more about your experience and make things right. Your feedback helps us improve.
2.0分
商务出差
展开
The shower did not work. When I turned on the shower, the water stuttered coming out of the lower bath faucet. When I pulled the switch to switch the water flow to the shower head, the water flow was a trickle.
I'm paying $135 for no ability to take a shower? Shouldn't they advertise that - That not all showers work? I believe I should receive a partial 40% refund. What's a day going to be like without a nice shower in the morning?
展开
酒店回复: Thank you for bringing this to our attention. We understand how important a functioning shower is for a comfortable stay. Upon receiving your message, we had our maintenance technician inspect the shower at checkout. The unit was tested and confirmed to be working properly the issue was due to the faucet setting, not a malfunction.Since the shower was fully operational when checked, we are unable to offer compensation in this case. However, we do appreciate your feedback and are always here to assist with any issues during your stay.Please don’t hesitate to reach out if you need anything in the future.
5.0分
其他
Room was clean and beds were comfortable. The included breakfast was very good and had a good variety of food options.
展开
酒店回复: Thank you for staying, we're so happy you enjoyed your stay and our amazing breakfast!
环境优美，员工友善热情。在这家酒店住得很舒适。
房间脏兮兮的，他们不打扫，如果你要求他们提供干净毛巾，那简直太粗鲁了！我要求他们每天打扫房间，但如果需要额外付费，我根本不在乎，他们根本就没打扫！五天里他们只打扫过一次！真是糟糕透了。
浴室需要多加注意，房间的天花板有灰尘，这是唯一的问题，一切都很好。
干净的房间和走廊
如果早餐能有些变化就更好了
非常好
The problem is not the breakfast. The problem was that there was no electric power, no hot water and I could not take a shower and in the middle of the night my husband's CPAP stopped working because of the power. Also, it was a handicap room which I unknowingly did not choose. There were no hooks on wall of bathroom to hang your clothes and microwave was way too low.
Friendly staff, bad service and poor quality.
Very limited items for breakfast and very poor quality.
The shower did not work. When I turned on the shower, the water stuttered coming out of the lower bath faucet. When I pulled the switch to switch the water flow to the shower head, the water flow was a trickle.
I'm paying $135 for no ability to take a shower? Shouldn't they advertise that - That not all showers work? I believe I should receive a partial 40% refund. What's a day going to be like without a nice shower in the morning?
Room was clean and beds were comfortable. The included breakfast was very good and had a good variety of food options.