酒店回复: Querido Silas,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn & Suites Atenas, AL. Me alegró saber que el buen servicio brindado fue de su agrado, lo que resultó en una calificación de 3/5. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,ToujanaRed Roof ManagementRediResponse Specialist
2.0分
其他
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Staff were great. Location was great. Very convenient. Rooms need much upgrading. It had everything listed but there was peeling paint and water damage. Room smells of mold and dampness. Pipes in wall made noises intermittently all day and all night.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Athens, AL. We're pleased to hear you appreciated our staff and convenient location. However, we sincerely regret the concerns you may have encountered with the room's condition, including the peeling paint, water damage, moldy smell, and noisy pipes. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
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Best Red Roof inn we in our opinion. Excellent accommodations. Staff was professional. Breakfast was great! It was a wonderful hotel. It was cheap, clean and perfect for the stay!
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Athens, AL. We are delighted to hear you consider our Red Roof Inn the best and appreciate your positive feedback! It is wonderful to know that our accommodations, professional staff, and breakfast met your expectations. We strive to provide clean, affordable, and perfect stays for all our guests.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,IshiRed Roof Management RediResponse Specialist
1.0分
其他
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Terrible stay at the red roof
The front desk not friendly, the room was dirty, the breakfast area had a gas smell ( the front desk person didnt seem to care). The pool was closed down.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Athens, AL. We are saddened to learn that your stay fell short of your expectations due to the interaction you mentioned with our staff and the condition of the pool and that the breakfast was not to your liking. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
The room was very clean and the bed was comfortable. I love the tile floor instead of carpet. Pet friendly! The staff was very friendly! I would stay again.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Athens, AL. We're thrilled to hear you enjoyed your stay and found the room clean and comfortable. We're delighted you appreciated the tile flooring and that our pet-friendly policy was a plus for you. It’s great to know that our friendly staff made a positive impression. We look forward to welcoming you back again in the future. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
3.0分
家庭亲子
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Came here last 5 plus years and always booked two rooms with elderly mom on the way to Florida. Our tv went out, worker came to the room, offered to move us, we can’t when my mom is in the other room, she was sound asleep at 930. Nope, I already booked at Best western next year cause nobody called me to make this right! I should get a kick back for being great customers!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Athens, AL. I sincerely regret that we did not meet your expectations during your recent visit. We value your loyalty over the past five years, and I am truly sorry to hear about the issue you had with the television. We appreciate you mentioning this, as such input helps us identify areas for improvement in the guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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Bedding was stained and felt damp. Room wasn't very clean and felt damp as well. Overall, it was decent for a quick sleep, which us what we needed it for. Traveling through and needed a few hours sleep, otherwise, I don’t recommend!
2.0分
家庭亲子
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This is definitely a motel level experience. The lobby smelled strongly of natural gas. The rooms had comfortable beds with clean linens, but there were some dead bugs and flies in the room. There was a water leak and peeling paint on the ceiling by the door. The bathroom shower was a bit dirty and the rod was falling apart. The pool area was clean, but feels a bit exposed to the parking lot area. There were a few people hanging around outside of their rooms at night which felt uncomfortable walking past from the pool to the room. The breakfast was OK waffle maker was a plus, biscuits and gravy felt old. Overall an OK stop for the night but a bit expensive for the quality.
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酒店回复: Dear Nicole, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Athens, AL. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,JonathanRed Roof Management RediResponse Specialist
5.0分
其他
I would stay again.
Nice pool, clean room and property, nice staff. Great value and location.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Athens, AL. We are thrilled to hear you enjoyed our pool, found your room and the property clean, and appreciated our staff. It is always encouraging to receive such wonderful feedback.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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Upon arrival the room was very cold. All surfaces in the room felt damp. Walking in our socks left them wet and very soiled.
很好的关注
Staff were great. Location was great. Very convenient. Rooms need much upgrading. It had everything listed but there was peeling paint and water damage. Room smells of mold and dampness. Pipes in wall made noises intermittently all day and all night.
Best Red Roof inn we in our opinion. Excellent accommodations. Staff was professional. Breakfast was great! It was a wonderful hotel. It was cheap, clean and perfect for the stay!
Terrible stay at the red roof
The front desk not friendly, the room was dirty, the breakfast area had a gas smell ( the front desk person didnt seem to care). The pool was closed down.
The room was very clean and the bed was comfortable. I love the tile floor instead of carpet. Pet friendly! The staff was very friendly! I would stay again.
Came here last 5 plus years and always booked two rooms with elderly mom on the way to Florida. Our tv went out, worker came to the room, offered to move us, we can’t when my mom is in the other room, she was sound asleep at 930. Nope, I already booked at Best western next year cause nobody called me to make this right! I should get a kick back for being great customers!
Bedding was stained and felt damp. Room wasn't very clean and felt damp as well. Overall, it was decent for a quick sleep, which us what we needed it for. Traveling through and needed a few hours sleep, otherwise, I don’t recommend!
This is definitely a motel level experience. The lobby smelled strongly of natural gas. The rooms had comfortable beds with clean linens, but there were some dead bugs and flies in the room. There was a water leak and peeling paint on the ceiling by the door. The bathroom shower was a bit dirty and the rod was falling apart. The pool area was clean, but feels a bit exposed to the parking lot area. There were a few people hanging around outside of their rooms at night which felt uncomfortable walking past from the pool to the room. The breakfast was OK waffle maker was a plus, biscuits and gravy felt old. Overall an OK stop for the night but a bit expensive for the quality.
I would stay again.
Nice pool, clean room and property, nice staff. Great value and location.
Upon arrival the room was very cold. All surfaces in the room felt damp. Walking in our socks left them wet and very soiled.
Very dissatisfied. Won't be staying here again.