I rate this low because relative to the price it was sadly needing maintenance. No ice machine on either the four or third floor worked and the in-room refrigerator was not operating. For a hotel charging a premium over nearby hotels in Raleigh, you would expect better. Bed was comfortable and the room quiet.
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酒店回复: I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment. We want our guest to have the best experience possible meeting or exceeding their expectations. I am sorry that was not the case during your visit. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns. Please visit us again soon so that we can demonstrate our commitment to your satisfaction.
1.0分
其他
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Room door was extremely hard to open. Desk clerk could not open it. TV did not operate properly. VFridge in room was not cold. Front desk staff would not move us to a different room. Will not stay here gain!
5.0分
家庭亲子
Clean establishment, nice breakfast variety, good service. A bit pricey but limited options in this area that are nice.
3.0分
其他
The toilet would not flush after the maintenance person supposed fixed it. We had to ta
不错、后续会继续考虑
不是一般的差，各方面都很差
这是一家不错的酒店，安静、干净、热情好客，早餐一如既往地好。
靠近高速公路，还是很安静
酒店离高速很近，但还算安静。房间非常干净和宽敞。舒适的床和良好的无线网络。早餐很好，包括华夫饼机，负责人的女士非常关心清洁度，所有东西总是会补充。我会随时再次预订。
没有咖啡机，没有便利设施，也没有水。太失望了。
糟糕的客户服务
I rate this low because relative to the price it was sadly needing maintenance. No ice machine on either the four or third floor worked and the in-room refrigerator was not operating. For a hotel charging a premium over nearby hotels in Raleigh, you would expect better. Bed was comfortable and the room quiet.
Room door was extremely hard to open. Desk clerk could not open it. TV did not operate properly. VFridge in room was not cold. Front desk staff would not move us to a different room. Will not stay here gain!
Clean establishment, nice breakfast variety, good service. A bit pricey but limited options in this area that are nice.
The toilet would not flush after the maintenance person supposed fixed it. We had to ta