The room was clean and spotless. The staff were all exceptional, friendly, courteous, helpful and knowledgeable.
Special thanks to Jeremy for doing such a great job on the grounds maintenance. I'll definitely be back.
展开
酒店回复: On behalf of the Fairfield Inn Crestview team, thank you for your positive feedback! We are honored to see your compliments and appreciate your time to leave a review. Please do not hesitate to let us know if you would like to share any additional thoughts or suggestions. Thanks again for being our valued guest.
5.0分
其他
Great experience!!
Clean, modern, & comfortable!! Close to restaurants & shopping. Great stop on our trip!!
展开
酒店回复: It is wonderful to hear that our staff made a positive impression and you enjoyed your experience at The Fairfield Inn and Suites by Marriott Crestview. Thank you for the excellent recommendation and for taking the time to leave your thoughts. We look forward to the opportunity to welcome you back soon. Thanks again for being our guests.
2.0分
家庭亲子
展开
We had an extremely welcoming and helpful young lady at the desk Friday evening. On Saturday at around 5pm after a day at the beach, my teenage daughter was taking a shower while I enjoyed the nature around the hotel. She called me while showering and said that someone was banging on the door and entered the room. It happened 2 more times. I ran to the room in a panic. It was a young man that worked the front desk that had given her towels earlier and greeted me as I walked out the front entrance. He said he had called the room twice and told me that I could not have the scented candle lit that I brought with me. I blew it out and mentioned that I had a teenager showering. I did not know that I wasn't allowed a candle. I put it away. After recovering from my panic attack, we went out. At 9pm, the young man from the desk called me to ask me if I had my candle lit. We weren't in the room. I said no and to please leave us alone about the candle. I did what I was asked. We came back to the hotel to go to sleep. At about 11pm, the young man was at our room with the fire department to see if we lit the candle again. That a sensor was going off. The firemen found no issues and the detector was working properly. When we woke up in the morning, we cleaned our room so we could leave. I went to the desk to tell them about a broken toilet flusher and they were discussing the incident. I had a receipt, then I got home to find a new receipt with a $125 smoking charge. Reach out for more.
展开
酒店回复: Thank you for taking the time to share this detailed feedback. We’re truly sorry for the distress and confusion you and your daughter experienced during your stay. What you described is not the type of experience we want any guest to have, and we take your comments very seriously. Please know that we will be reaching out to you directly to discuss this matter further and work toward a resolution.We appreciate you bringing this to our attention and giving us the opportunity to address it properly.
5.0分
情侣出游
Loved the front desk who assisted me ver quick check in. Good Breakfast & very safe!
展开
酒店回复: Thank you so much for taking the time to share your feedback about your stay with us. We are truly grateful for your visit and delighted to have the opportunity to serve you. It is great to see you enjoyed your room and our friendly service. Please let us know if you would like to share any additional feedback or suggestions. Thanks again, The Fairfield Inn and Suites Crestview Team
4.0分
其他
展开
Please pick up garbage
Not a pleasant extended stay. The rooms have small garbage cans. The cleaning policy is garbage pick up every 3 days. When asked for pick up, we were handed an outdoor garbage bag to hold our 3 days of garbage in our room. Quiet unpleasant.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your extended stay did not meet expectations and that our trash collection policy caused inconvenience. We understand how important cleanliness and comfort are during a longer visit. Your comments will be shared with our team as we review ways to make our extended-stay services more accommodating for our guests. We truly appreciate your input and hope you’ll consider giving us another opportunity to provide a more pleasant experience in the future.
5.0分
其他
展开
Wonderful experience.
Quick overnight stay on a road trip but we are very pleased with our stay. The beds were comfortable, the room was clean and the breakfast was amazing.
展开
酒店回复: We’re so glad you enjoyed your visit to the Fairfield Inn and Suites by Marriott Crestview. Thank you for the five-star review! Our team takes great pride in providing a memorable experience and first-class service. Please don’t hesitate to share any additional feedback or suggestions — we always value hearing from our guests.Thanks again,Shenique Lawrence - General Manager
一切都很棒！从入住到退房，都无可挑剔。
宏伟的地方和关注
很棒的住宿，我很喜欢
优秀
The room was clean and spotless. The staff were all exceptional, friendly, courteous, helpful and knowledgeable.
Special thanks to Jeremy for doing such a great job on the grounds maintenance. I'll definitely be back.
Great experience!!
Clean, modern, & comfortable!! Close to restaurants & shopping. Great stop on our trip!!
We had an extremely welcoming and helpful young lady at the desk Friday evening. On Saturday at around 5pm after a day at the beach, my teenage daughter was taking a shower while I enjoyed the nature around the hotel. She called me while showering and said that someone was banging on the door and entered the room. It happened 2 more times. I ran to the room in a panic. It was a young man that worked the front desk that had given her towels earlier and greeted me as I walked out the front entrance. He said he had called the room twice and told me that I could not have the scented candle lit that I brought with me. I blew it out and mentioned that I had a teenager showering. I did not know that I wasn't allowed a candle. I put it away. After recovering from my panic attack, we went out. At 9pm, the young man from the desk called me to ask me if I had my candle lit. We weren't in the room. I said no and to please leave us alone about the candle. I did what I was asked. We came back to the hotel to go to sleep. At about 11pm, the young man was at our room with the fire department to see if we lit the candle again. That a sensor was going off. The firemen found no issues and the detector was working properly. When we woke up in the morning, we cleaned our room so we could leave. I went to the desk to tell them about a broken toilet flusher and they were discussing the incident. I had a receipt, then I got home to find a new receipt with a $125 smoking charge. Reach out for more.
Loved the front desk who assisted me ver quick check in. Good Breakfast & very safe!
Please pick up garbage
Not a pleasant extended stay. The rooms have small garbage cans. The cleaning policy is garbage pick up every 3 days. When asked for pick up, we were handed an outdoor garbage bag to hold our 3 days of garbage in our room. Quiet unpleasant.
Wonderful experience.
Quick overnight stay on a road trip but we are very pleased with our stay. The beds were comfortable, the room was clean and the breakfast was amazing.