酒店回复: Dear Bonnie,Thank you for your feedback! We’re glad you found our location convenient and appreciate you taking the time to share your thoughts. We hope to welcome you back again soon.Best regards,Hotel ManagementHoliday Inn Express Portland South – Lake Oswego
5.0分
家庭亲子
原文
翻译提供方：Google
一切都好
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酒店回复: Dear Sheng,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
5.0分
其他
We had a great stay , the bed was really comfortable and the location was just perfect for us! Gas station right there and very easy to I-5
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酒店回复: Dear Alisa,Thank you for your wonderful review! We’re so glad to hear you had a great stay and found the bed comfortable and the location perfect for your needs. It’s great to know the easy access to I-5 and nearby gas station added to your convenience.We appreciate your feedback and look forward to welcoming you back again soon.Best regards,Hotel ManagementHoliday Inn Express Portland South – Lake Oswego
5.0分
家庭亲子
The king accessible room was very spacious. However the sofa sat way too low and didn’t have a stool or table near it. The bed was a little too firm for us.
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酒店回复: Dear Gwen,Thank you for sharing your feedback. We’re glad to hear you found our king accessible room spacious and comfortable. We appreciate your comments regarding the sofa height, lack of nearby furniture, and bed firmness. Your observations help us identify opportunities to make our rooms more accommodating for every guest.We value your input and hope to have the opportunity to provide you with an even better stay next time.Best regards,Hotel ManagementHoliday Inn Express Portland South – Lake Oswego
4.0分
家庭亲子
The renovation is very nice as are the Keurig and microwave. Very small lobby and the area of location were so-so. Very good selection of bkft items.
4.0分
其他
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The hotel was fine for the price but nothing special. The front desk staff was courteous.
We did have an issue with the elevator which didn't come when called until we had the front desk reset it.
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酒店回复: Dear Leigh,Thank you for taking the time to share your feedback. We’re glad to hear you found our front desk staff courteous and that the hotel provided good value for the price. We’re sorry to learn about the inconvenience with the elevator and appreciate you bringing it to our attention. Our maintenance team has been notified to ensure the issue is fully resolved.We value your comments and hope to have the opportunity to provide an even better experience on your next stay.Best regards,Hotel ManagementHoliday Inn Express Portland South – Lake Oswego
3.0分
家庭亲子
Do not stay next to bar and restaurant.
Gets noisy really badly.
No wonder why hotel provides ear plugs.
4.0分
其他
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Convenient place to stay
Clean and conveniently located hotel right next to I-5 highway. Everything was pretty much what you would expect from Holiday Inn Express. The only annoying thing were the uneven floors in several places. You felt like being drunk when walking as the floor was leaning in to one direction. Makes you wonder what may be causing it.
3.0分
家庭亲子
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Hotel has very weird layout to get to room i had. But very clean. Good bed. Room smelled good. Breakfast was good. *Big issue upon check in. Paid thru ******* but got a notice on my phone i was charged over $530 at the front desk. Went back and found out I had been checked in under another guests reservation, yet the employee blamed me for it! She (Jackie, I believe) argued with me that i had booked 3 nights when i only booked one. Then argued with me saying i did not prepay through ******* so i had to find my receipt through the app and prove it. Turns out i was right and she had checked me in under a similar last name BUT definitely not the same first name. So instead of apologizing, she said "I told you to read the form before you signed" (no she didn't. She said to fill out my car information and sign). But here is the biggest issue- she took my ID to verify me upon check in. So why would you book me under "Mike" when my ID says "Sherri"? Shifting the blame to the customer for an employees poor performance is not a good look. The amount of time i had to spend to make sure my card was refunded, coupled with the heartburn over the crappy treatment was not worth the great bed, clean room and breakfast.
可以的，中转入住
方便的
一切都好
We had a great stay , the bed was really comfortable and the location was just perfect for us! Gas station right there and very easy to I-5
The king accessible room was very spacious. However the sofa sat way too low and didn’t have a stool or table near it. The bed was a little too firm for us.
The renovation is very nice as are the Keurig and microwave. Very small lobby and the area of location were so-so. Very good selection of bkft items.
The hotel was fine for the price but nothing special. The front desk staff was courteous.
We did have an issue with the elevator which didn't come when called until we had the front desk reset it.
Do not stay next to bar and restaurant.
Gets noisy really badly.
No wonder why hotel provides ear plugs.
Convenient place to stay
Clean and conveniently located hotel right next to I-5 highway. Everything was pretty much what you would expect from Holiday Inn Express. The only annoying thing were the uneven floors in several places. You felt like being drunk when walking as the floor was leaning in to one direction. Makes you wonder what may be causing it.
Hotel has very weird layout to get to room i had. But very clean. Good bed. Room smelled good. Breakfast was good. *Big issue upon check in. Paid thru ******* but got a notice on my phone i was charged over $530 at the front desk. Went back and found out I had been checked in under another guests reservation, yet the employee blamed me for it! She (Jackie, I believe) argued with me that i had booked 3 nights when i only booked one. Then argued with me saying i did not prepay through ******* so i had to find my receipt through the app and prove it. Turns out i was right and she had checked me in under a similar last name BUT definitely not the same first name. So instead of apologizing, she said "I told you to read the form before you signed" (no she didn't. She said to fill out my car information and sign). But here is the biggest issue- she took my ID to verify me upon check in. So why would you book me under "Mike" when my ID says "Sherri"? Shifting the blame to the customer for an employees poor performance is not a good look. The amount of time i had to spend to make sure my card was refunded, coupled with the heartburn over the crappy treatment was not worth the great bed, clean room and breakfast.