酒店回复: Dear Tiandouer,Thank you very much for your wonderful review and perfect rating. We’re delighted to hear that you enjoyed our excellent location, spacious room, and cleanliness, and that everything met your expectations.We’re especially pleased that you appreciated the comfort of the bed and our effort to enhance guest experience by offering different mattress options. Your kind words truly motivate our team to continue delivering high standards of comfort and service.It was a pleasure having you stay with us, and we sincerely hope to welcome you back again in the near future.Warm regards,MarcusDuty ManagerNovotel & Ibis Melbourne Central

酒店回复: Dear Richard, Thank you for your wonderful feedback! We’re delighted you enjoyed our convenient location and the nearby shops and eateries. We appreciate your recommendation and hope to welcome you back soon for another great stay.Sincerely,Luh SumartiniAssistant ManagerNovotel Melbourne CentralIbis Melbourne Central

酒店回复: 尊敬的宾客： 感谢您的宝贵反馈！ 我们很高兴听到我们的员工、设施和地理位置超出了您的预期。很高兴您觉得房间舒适，餐厅也很棒。 我们期待很快再次欢迎您光临！ 此致， Luh Sumartini 助理经理 墨尔本中心诺富特酒店 墨尔本中心宜必思酒店

酒店回复: Dear Guest,Thank you for your wonderful review. We’re delighted you enjoyed our convenient location, clean facilities, and overall experience. We hope to welcome you back soon!Sincerely,Luh SumartiniAssistant ManagerNovotel Melbourne CentralIbis Melbourne Central

酒店回复: Dear Guest, Thank you for your wonderful review! We're delighted to hear that you enjoyed the cleanliness, quietness, and decor of the room, as well as our convenient location and nearby dining options. It's great to know the luggage storage and the view added to your comfort.We look forward to welcoming you back soon for another pleasant stay!Sincerely,Luh SumartiniAssistant ManagerNovotel Melbourne CentralIbis Melbourne Central

酒店回复: 亲爱的Kie， 感谢您的精彩点评！ 我们很高兴听到您喜欢我们优越的地理位置、干净舒适的客房以及洗漱用品等贴心服务。 我们期待很快再次欢迎您入住，享受美好的住宿体验！ 此致， Luh Sumartini 助理经理 墨尔本中心诺富特酒店 墨尔本中心宜必思酒店

酒店回复: Dear Gela, Thank you for your feedback! We’re glad you found our location convenient and the nearby area bustling with amenities. We apologize for any confusion about the lobby location and will work on making it easier to find. We’re also sorry to hear about the missed cleaning and will address this with our housekeeping team. We appreciate your recommendation and hope to welcome you and your friends back soon!Sincerely,Luh SumartiniAssistant ManagerNovotel Melbourne CentralIbis Melbourne Central

酒店回复: Dear Guest, Thank you for your wonderful feedback! We're so pleased to hear that you enjoyed a clean and comfortable stay, found everything convenient, and experienced friendly service throughout. We're especially glad that the check-in and check-out process was smooth for you.I hope to welcome you back soon!Sincerely,Luh SumartiniAssistant ManagerNovotel Melbourne CentralIbis Melbourne Central

酒店回复: Dear Guest, Thank you for your kind review! We're glad to hear you enjoyed the cleanliness and convenient location of our hotel. We hope to welcome you back on your next visit to Melbourne.Sincerely,Luh SumartiniAssistant ManagerNovotel Melbourne CentralIbis Melbourne Central

酒店回复: Dear guest,Thank you for taking the time to share your experience. We’re pleased to hear you found our facilities complete and our location excellent, close to the CBD and the Chinese area.We appreciate your feedback regarding the environment and cleanliness, and we will continue working to improve our guests’ comfort.We hope to welcome you again soon.Warm regards,BiVi JuAssistant Manager