酒店回复: Hello Ashley,Thank you for your wonderful review! We're so glad to hear you enjoyed the cleanliness, staff, and location of the hotel, as well as the comfortable room and warm pool. We appreciate your suggestions regarding bathroom space, lighting, and TV upgrades, and we'll certainly take them into consideration. We're also happy that the late checkout worked well for your needs. We hope to welcome you back for another fantastic stay soon!
Would definitely stay at this property again, the room needed a little bit of updating as the wall paper seemed to be coming off but other than that it was clean, spacious and the staff were friendly and helpful, except for the first night I was there I over heard the front desk guy telling someone in another room that he was going to call the cops on them and there was a good amount of yelling during that interaction as well, but other than that it was a nice stay
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酒店回复: Corina, it’s wonderful to hear you had a great experience at Crowne Plaza Lombard Downers Grove, an IHG Hotel. The team is pleased that you found your accommodations comfortable and appreciated the helpful colleagues. Your thoughts on the room’s appearance and your observation during your first night are noted, and your feedback is valued. We look forward to welcoming you back on your next visit.
4.0分
商务出差
Decent place nice staff bar closed early 9 breakfast is pricey so are drinks and food in the bar.
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酒店回复: Mark, thank you for choosing Crowne Plaza Lombard Downers Grove, an IHG Hotel. The team is glad to know you appreciated their hospitality. Your input about the bar hours and pricing is valued and will be considered as ongoing improvements are discussed. The team hopes you'll visit again soon.
就这个价格而言，这家酒店确实物超所值。千万别抱着五星级的梦想来这里。这是一家物有所值的酒店，干净、服务友好，还有健身房、泳池和免费停车场。预订它吧，不然你会失望的。
房间里有前一位客人留下的垃圾。客房服务人员态度很差，尽管我很理解，并没有要求他们每晚都换房间，我只是在住了三晚之后需要毛巾。房间照片肯定需要更新。我的房卡每天都打不开门，有时一天甚至两次都打不开。
前台的威尔效率超高。调酒师——抱歉我不知道他的名字——但他留着浓密的胡子，各方面都很棒。还有一位我猜是经理的年轻女士，在格伦草原酒吧提供全方位的服务。45年的餐饮经验——我印象深刻。
非常干净，员工友善，地理位置优越。房间空间很大，我们很喜欢那张小沙发。泳池很温暖，维护得很好，是我们住过的最好的泳池之一。只是希望浴室能有更多空间来摆放台面上的物品，灯光能更好一些，因为那里的灯光有点怪怪的橙色。电视可以升级一下，可以播放流媒体。我们甚至允许延迟退房，这很符合我们的入住体验。总的来说，这次住宿体验非常棒！
什么都不要，一定要把所有事情都写下来。我因为手术取消了这次旅行，但他们仍然收取了我的费用，还互相推诿责任！
床很臭，淋浴很脏。淋浴间里留着湿毛巾，水槽里还有人用过的牙膏。第一个服务员人很好，其他人就不好了。
跟照片完全不一样。我们不得不立刻退房。
我们被安排到了错误的房间。
Would definitely stay at this property again, the room needed a little bit of updating as the wall paper seemed to be coming off but other than that it was clean, spacious and the staff were friendly and helpful, except for the first night I was there I over heard the front desk guy telling someone in another room that he was going to call the cops on them and there was a good amount of yelling during that interaction as well, but other than that it was a nice stay
Decent place nice staff bar closed early 9 breakfast is pricey so are drinks and food in the bar.