Arrived with my wife on Dec. 1 with an injured ankle which I now know is a broken fibula. The staff was so helpful, even bringing a baggie of ice and some advil to the room. Helped us get the car ready for departure the next morning. We left a small bag in the room and they called within a couple of hours to give us instructions to have it returned. It arrived two days later. Cannot say enough about how thankful I am to have chosen this hotel. Good folks doing all they can to be helpful. Thank you so much.
5.0分
其他
展开
Shawn and her staff are terrific. They take care of their guests and are very pleasant. I’ve been coming here for years and wouldn’t stay anywhere else when I’m in Ponca City, Oklahoma.
2.0分
家庭亲子
展开
Hotel smelled like mold, mold in bathroom caulking, audibly dripping shower head.
It's the moldy smell that kind of really makes you not want to be there. Makes you feel dirty whether the place is clean or not.
展开
酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.
5.0分
情侣出游
展开
Check in was great! Mackenzie was dealing with a difficult person when we arrived but handled it with amazing professionalism! She finished with them then greeted us with a smile and appeared completely unfazed. The rooms were clean and there was a great selection for breakfast. It was a great stay!
2.0分
家庭亲子
展开
After tax the room was $155/night. The beds were not queen sized. I specifically asked for double queen. The a/c didn’t work well. When you tried to cool off the room, the a/c made loud noises that made you think the a/c was breaking down. There was rust in the tin as well. Not impressed
展开
酒店回复: Hi Klnstr_21, Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Ponca City. We appreciate you as one of our guests! We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHG Hotels & Resorts Service
4.0分
家庭亲子
Property was easy to locate, staff friendly, good breakfast, decent place to stay.
展开
酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.
5.0分
其他
Check in was quick and easy and front desk staff was very friendly and helpful.
展开
酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.
5.0分
其他
The rooms clean and service was great. Would highly recommend.
5.0分
家庭亲子
On a weekend that was one of Oklahoma’s busiest due to the boys from Oklahoma concert, this hotel was amazing. It was quiet clean, and the staff was great.
展开
酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.
5.0分
商务出差
Very easy to get around and get out and get to the local restaurants and shopping areas
展开
酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express PONCA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.
Arrived with my wife on Dec. 1 with an injured ankle which I now know is a broken fibula. The staff was so helpful, even bringing a baggie of ice and some advil to the room. Helped us get the car ready for departure the next morning. We left a small bag in the room and they called within a couple of hours to give us instructions to have it returned. It arrived two days later. Cannot say enough about how thankful I am to have chosen this hotel. Good folks doing all they can to be helpful. Thank you so much.
Shawn and her staff are terrific. They take care of their guests and are very pleasant. I’ve been coming here for years and wouldn’t stay anywhere else when I’m in Ponca City, Oklahoma.
Hotel smelled like mold, mold in bathroom caulking, audibly dripping shower head.
It's the moldy smell that kind of really makes you not want to be there. Makes you feel dirty whether the place is clean or not.
Check in was great! Mackenzie was dealing with a difficult person when we arrived but handled it with amazing professionalism! She finished with them then greeted us with a smile and appeared completely unfazed. The rooms were clean and there was a great selection for breakfast. It was a great stay!
After tax the room was $155/night. The beds were not queen sized. I specifically asked for double queen. The a/c didn’t work well. When you tried to cool off the room, the a/c made loud noises that made you think the a/c was breaking down. There was rust in the tin as well. Not impressed
Property was easy to locate, staff friendly, good breakfast, decent place to stay.
Check in was quick and easy and front desk staff was very friendly and helpful.
The rooms clean and service was great. Would highly recommend.
On a weekend that was one of Oklahoma’s busiest due to the boys from Oklahoma concert, this hotel was amazing. It was quiet clean, and the staff was great.
Very easy to get around and get out and get to the local restaurants and shopping areas