Beautiful resort, but the choice of rooms is either ocean front or ocean side. I booked an ocean side because no ocean fronts were available, assumed I would have a side view of the ocean. What a scam. I could see a very little bit of the ocean from so far away that it looked like a still shot. If you want a room with a balcony where you can sit and see a view of some water, this is not the place for you.
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酒店回复: Thank you for your feedback. We appreciate you choosing our resort.
3.0分
家庭亲子
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Had a few cold days in Nov. Heat in unit did not work. Water in entire complex was shut off with 15 min notice for most of day for repairs. Went to play ping pong. Net ripped on old worn tables. Shower valve needs repairs too. Was better last time we were here. Nice location but mgmt could be better.
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酒店回复: We appreciate your constructive criticism and are sorry for any inconvenience you faced. Your feedback helps us improve.
5.0分
情侣出游
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Beautiful way to celebrate our 56 anniversary, the entire staff were amazing , our life together has been wonderful life is good every day we thank the Lord for what have together our family thank you again Marriott for a wonderful week together
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酒店回复: We appreciate your positive review and are pleased to know you had a pleasant experience. Thank you for choosing our resort.
5.0分
情侣出游
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The villas here are wonderful. They are beautiful, roomy, quiet, and very much up to date. This is a great place to stay while in Hilton Head. The pools are great, the area is beautiful and well-kept, and beach access is outstanding. What a great place!
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酒店回复: We appreciate your review and are delighted to know you had a positive experience. Thank you for staying with us.
5.0分
其他
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We enjoyed another wonderful week @ Grande Ocean. The morning tennis clinics are fantastic - Marc & Debra are absolutely amazing and make it fun, competitive and interesting regardless of level of play & number of participants. They organize creative learning sessions that keep you moving and improving many different aspects of your game.
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酒店回复: Thank you for your great review! We're so glad to hear you enjoyed our tennis clinic, and that marc and Debra made your experience exceptional!
1.0分
家庭亲子
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eBike owners beware!!! We had our 2 eBikes stolen from the Dolphin garage. They were locked with u-locks and cables under 2 security cameras. Marriott security was useless/non-existent to allow 2 thieves with bolt cutters onto the property and then exfiltrate with 2 stolen eBikes right under the nose of 2 security cameras. Marriott management was defensive and every action taken by them geared towards protecting themselves and the company from liability with absolutely no concern for us as the victims. We have been coming here for 30+ years and were treated terribly by the GM Massimo and the head of security Jack. Beware!!! Suggest if you bring eBikes store them in your room, the garages are not safe!!!
2.0分
家庭亲子
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My family and I recently spent a week at Marriott Grande Ocean in Hilton Head for vacation. This was our second trip to the Grande Ocean, third to a Marriot Vacation Club on HHI overall. Generally, we love the Marriot Vacation Club properties. They are extremely family-oriented, have tons of activities for kids and adults alike, and the properties themselves are very nice and well-situated on the island. Our week in June started no different, we were in a room in the Dolphin building, close to the North Pool and North Beach Access. However, our unit’s AC went out on the second night of our stay (Monday night). We called first thing in the AM and they sent up maintenance that morning. The maintenance worker (Deion) was very kind and respectful but was unable to fix the problem. He informed us that a third-party contractor would need to be called in to fix the issue, and that they would be coming this afternoon. Not liking where this was headed, my wife called the front desk and asked about moving rooms. She spoke with Clayton, who told her the plan was to bring in the contractor to see if they could fix the issue and that we would be moved to an equal or better room for the inconvenience if they could not. Deion also brought up a portable AC unit to try to keep the room at a comfortable temp. Clayton assured us that they would take care of us for the warm evening we had already spent and the inconvenience the following day. By late afternoon, the contractor left having fixed nothing. We called the front desk immediately, explained the situation again and they sent another maintenance worker up to look at it. We told him what the other workers said, he told us he couldn’t do anything for us and that we should call front desk again to change rooms. My wife called the front desk again only to be told that all the rooms were filled by that point and there was nothing that could be done. She stressed that she spoke with Clayton that morning and was told we would be moved and taken care of for the issues. The individual at the front desk told us that there was nothing they could do for us and that we would be stuck in the room for the night, but that it would get taken care of in the morning. This entire time, the portable unit was running nonstop, struggling to keep the area right next to the unit below 80 degrees – the rooms were even warmer. We spent another very hot night in the unit Tuesday night; my son woke up at 1am soaked with sweat, I woke up throughout the night, even having to drain the water basin from the condenser at 3am (I dumped it right before bed too in hopes that it could last the night). The next morning my wife walks down to the front desk to discuss, tired of the runaround we had been getting on the phone. Again, she is told that there isn’t a single room in the complex that we could move to (even though we could have booked one on the website the night before – we looked!) and they would send up mainte
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酒店回复: We regret that your experience was not up to our usual standards, and we apologize for the inconveniences you faced. We are committed to improving experiences for our guests, and apologize that your stay did not meet your expectations.
这是我们第二次入住这家度假村。这里真是个很棒的住处，部分原因是他们员工很棒！！我们在圣诞节那周入住了这家度假村。度假村装饰了圣诞灯、花环等，洋溢着节日气氛。我们喜欢在海边散步，度假村活动工作人员还计划了这么多有趣的活动！赞不绝口！
我们一直住在这里，但自 2020 年以来就没再来过。我们刚到，但想先看看内部照片。房间非常明亮，装修得非常漂亮。床单正是您在万豪酒店所期待的。厨房没有像浴室那样最近才装修，但我仍然对整个房间感到非常兴奋。
美丽的度假村，但“海滨”客房是个骗局。只有海滨客房和海滨客房两种选择。但海滨客房可能被树木覆盖，您甚至看不到大海，但您却要支付相同的高价。太荒谬了！
Beautiful resort, but the choice of rooms is either ocean front or ocean side. I booked an ocean side because no ocean fronts were available, assumed I would have a side view of the ocean. What a scam. I could see a very little bit of the ocean from so far away that it looked like a still shot. If you want a room with a balcony where you can sit and see a view of some water, this is not the place for you.
Had a few cold days in Nov. Heat in unit did not work. Water in entire complex was shut off with 15 min notice for most of day for repairs. Went to play ping pong. Net ripped on old worn tables. Shower valve needs repairs too. Was better last time we were here. Nice location but mgmt could be better.
Beautiful way to celebrate our 56 anniversary, the entire staff were amazing , our life together has been wonderful life is good every day we thank the Lord for what have together our family thank you again Marriott for a wonderful week together
The villas here are wonderful. They are beautiful, roomy, quiet, and very much up to date. This is a great place to stay while in Hilton Head. The pools are great, the area is beautiful and well-kept, and beach access is outstanding. What a great place!
We enjoyed another wonderful week @ Grande Ocean. The morning tennis clinics are fantastic - Marc & Debra are absolutely amazing and make it fun, competitive and interesting regardless of level of play & number of participants. They organize creative learning sessions that keep you moving and improving many different aspects of your game.
eBike owners beware!!! We had our 2 eBikes stolen from the Dolphin garage. They were locked with u-locks and cables under 2 security cameras. Marriott security was useless/non-existent to allow 2 thieves with bolt cutters onto the property and then exfiltrate with 2 stolen eBikes right under the nose of 2 security cameras. Marriott management was defensive and every action taken by them geared towards protecting themselves and the company from liability with absolutely no concern for us as the victims. We have been coming here for 30+ years and were treated terribly by the GM Massimo and the head of security Jack. Beware!!! Suggest if you bring eBikes store them in your room, the garages are not safe!!!
My family and I recently spent a week at Marriott Grande Ocean in Hilton Head for vacation. This was our second trip to the Grande Ocean, third to a Marriot Vacation Club on HHI overall. Generally, we love the Marriot Vacation Club properties. They are extremely family-oriented, have tons of activities for kids and adults alike, and the properties themselves are very nice and well-situated on the island. Our week in June started no different, we were in a room in the Dolphin building, close to the North Pool and North Beach Access. However, our unit’s AC went out on the second night of our stay (Monday night). We called first thing in the AM and they sent up maintenance that morning. The maintenance worker (Deion) was very kind and respectful but was unable to fix the problem. He informed us that a third-party contractor would need to be called in to fix the issue, and that they would be coming this afternoon. Not liking where this was headed, my wife called the front desk and asked about moving rooms. She spoke with Clayton, who told her the plan was to bring in the contractor to see if they could fix the issue and that we would be moved to an equal or better room for the inconvenience if they could not. Deion also brought up a portable AC unit to try to keep the room at a comfortable temp. Clayton assured us that they would take care of us for the warm evening we had already spent and the inconvenience the following day. By late afternoon, the contractor left having fixed nothing. We called the front desk immediately, explained the situation again and they sent another maintenance worker up to look at it. We told him what the other workers said, he told us he couldn’t do anything for us and that we should call front desk again to change rooms. My wife called the front desk again only to be told that all the rooms were filled by that point and there was nothing that could be done. She stressed that she spoke with Clayton that morning and was told we would be moved and taken care of for the issues. The individual at the front desk told us that there was nothing they could do for us and that we would be stuck in the room for the night, but that it would get taken care of in the morning. This entire time, the portable unit was running nonstop, struggling to keep the area right next to the unit below 80 degrees – the rooms were even warmer. We spent another very hot night in the unit Tuesday night; my son woke up at 1am soaked with sweat, I woke up throughout the night, even having to drain the water basin from the condenser at 3am (I dumped it right before bed too in hopes that it could last the night). The next morning my wife walks down to the front desk to discuss, tired of the runaround we had been getting on the phone. Again, she is told that there isn’t a single room in the complex that we could move to (even though we could have booked one on the website the night before – we looked!) and they would send up mainte