The staff is super accommodating and always willing to go above and beyond each time I stay there
展开
酒店回复: Thank you so much for your feedback. We greatly appreciate it. Our team is here to make sure all guests are treated like family.
2.0分
朋友出游
展开
I did enjoy the pool area although it could have been cleaner, there were a lot of bugs and dirt in the water which turned me off from going in it. But it does have a nice bbq pavilion attached. There is no breakfast included because they provide the kitchenette however mine did not work. The stove burners would not come on and the telephone in my room also did not work for 95% of my stay. They requested the towels you used already be returned soiled before getting a new set. And on the last day I saw 2 cockroaches in the bathroom of my suite. I made sure to bring it to front desk attention but was very briefly brushed off to the next point in the conversation. I was disappointed with the quality of my stay this time as I did stay here once before and had no issues. Now I am not sure whether I will be back again.
展开
酒店回复: We sincerely apologize that your stay with us was not pleasant. We strive for nothing but the best and have taken your review into action. We hope that in the near future, you will give us another opportunity to serve you here at the Candlewood Suites Atlanta West.
4.0分
家庭亲子
展开
The guy who checked us in the afternoon of July 12 was very informative, kind, and displayed the best costumer service I’ve experienced in a while! I’d gladly come back
4.0分
情侣出游
展开
The shower was lacking a sitting mount, especially if having balancing issues and leg pain. The bed was not comfortable, the head side was sinking down. A chair was not working properly as if someone broke the reclining locking mechanism.
展开
酒店回复: Thank you for your feedback. I’ll be looking into this matter. We apologize that you did not enjoy your stay with us, but we hope that in the near future, you would give us another chance thank you and have a wonderful day
5.0分
其他
展开
The check in clerk was very nice and extremely helpful. She recommended local points of interest and really seemed to care about what my plans were while visiting.
酒店回复: Thanks for your feedback
1.0分
其他
展开
I can’t believe ******* asked me for a review. I got an email from ******* telling me the property had cancelled my stay 4 days before it was due to begin. The attitude I got on the phone from the location was, “Oh well! You shouldn’t have been able to make a reservation, we’re booked out for the entire month.” I made the reservation a month ahead of time.
酒店回复: We apologize for the inconvenience
3.0分
其他
展开
The room was clean and the bed was comfortable. Few things they need to check: 1. The bathroom door would not completely close or lock 2. The chair in the room was not pin good condition and 3. One morning i had to tskr a cold shower. I did report the water temp and the next day it was working fine.
1.0分
情侣出游
展开
We had a terrible experience at this hotel. We booked a king size bed and when we got to the hotel around 11:30pm, the lady at the front desk checked us in and gave us the key to our room. We went upstairs. As soon as we entered, the room had a queen size bed. We went to the front desk and told the lady that we booked a king size bed. She apologized and said that there is no room and she can talk to the manager and if they would give us a refund. I said okay, now it’s midnight and I can’t book another hotel so I would stay…. In the morning when we went to check out, another rude and unprofessional front desk person told us there is no refund!!!! You shouldn’t have stayed at the room!!!! She ignored us completely. It was very disappointing. The bathroom sink was clogged, there was no clean towels!! I’ll never book with the hotel again!!!!
5.0分
其他
Will stay again
Hotel was very nice and clean. Hotel staff was AWESOME.
酒店回复: Thanks so much for your feedback
4.0分
家庭亲子
No breakfast but it was expected it was listed on website
The staff is super accommodating and always willing to go above and beyond each time I stay there
I did enjoy the pool area although it could have been cleaner, there were a lot of bugs and dirt in the water which turned me off from going in it. But it does have a nice bbq pavilion attached. There is no breakfast included because they provide the kitchenette however mine did not work. The stove burners would not come on and the telephone in my room also did not work for 95% of my stay. They requested the towels you used already be returned soiled before getting a new set. And on the last day I saw 2 cockroaches in the bathroom of my suite. I made sure to bring it to front desk attention but was very briefly brushed off to the next point in the conversation. I was disappointed with the quality of my stay this time as I did stay here once before and had no issues. Now I am not sure whether I will be back again.
The guy who checked us in the afternoon of July 12 was very informative, kind, and displayed the best costumer service I’ve experienced in a while! I’d gladly come back
The shower was lacking a sitting mount, especially if having balancing issues and leg pain. The bed was not comfortable, the head side was sinking down. A chair was not working properly as if someone broke the reclining locking mechanism.
The check in clerk was very nice and extremely helpful. She recommended local points of interest and really seemed to care about what my plans were while visiting.
I can’t believe ******* asked me for a review. I got an email from ******* telling me the property had cancelled my stay 4 days before it was due to begin. The attitude I got on the phone from the location was, “Oh well! You shouldn’t have been able to make a reservation, we’re booked out for the entire month.” I made the reservation a month ahead of time.
The room was clean and the bed was comfortable. Few things they need to check: 1. The bathroom door would not completely close or lock 2. The chair in the room was not pin good condition and 3. One morning i had to tskr a cold shower. I did report the water temp and the next day it was working fine.
We had a terrible experience at this hotel. We booked a king size bed and when we got to the hotel around 11:30pm, the lady at the front desk checked us in and gave us the key to our room. We went upstairs. As soon as we entered, the room had a queen size bed. We went to the front desk and told the lady that we booked a king size bed. She apologized and said that there is no room and she can talk to the manager and if they would give us a refund. I said okay, now it’s midnight and I can’t book another hotel so I would stay…. In the morning when we went to check out, another rude and unprofessional front desk person told us there is no refund!!!! You shouldn’t have stayed at the room!!!! She ignored us completely. It was very disappointing. The bathroom sink was clogged, there was no clean towels!! I’ll never book with the hotel again!!!!
Will stay again
Hotel was very nice and clean. Hotel staff was AWESOME.
No breakfast but it was expected it was listed on website