I wish I could give a 0, not only did they charge our card so many times for incidentals and then keep passing it off to the next staff member on staff but treatment they gave when asking why the card was charged so many times was insane! I would never ever stay here again.
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酒店回复: Thank you Kara for the feedback. We do hope that the management team was able to assist you with any questions/concerns as soon as they were informed.
5.0分
其他
Mario at the front desk was absolutely wonderful. He was professional, friendly, and provided great information. I had a great stay.
酒店回复: Thanks for the wonderful review Diana
5.0分
家庭亲子
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The hotel was very clean and bright. The beds were comfortable and the location was great for shopping. Above all, the young man who checked us in was amazing - very friendly and welcoming. I watched him give a warm welcome to everyone when entered and show extreme patience with frustrated travelers. (Mario?) He’s a true gem!
酒店回复: Thank you for the great review Laura
3.0分
家庭亲子
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The first room we checked into had AC that did not work. We moved to a new room that had a TV that didn’t work. The staff was great but it was late so we decided not to move a 2nd time.
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酒店回复: Thank you Stacey for the feedback. We do hope that the management team was able to assist you with any questions/concerns the next morning. Regardless, we apologize for the inconvenience.
2.0分
其他
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Room not ready and had to wait for them to finish cleaning from prior occupant. Front desk gave me key and checked me in and when I got to room they were still in there. One of team pushed back a bit to let me in even tho I had the key. Person said room was being inspected. Inspector came out and said everything ready. Shower was moldy. Dishwasher kept beeping so I had to run a cycle. Next day housekeeping didn’t clean room. Following day went to use creamers provided and they were no longer liquid…curdled into solid blobs. Tile was coming off by sink. Plus noticed for handicap accessible room that shampoo,etc was across the shower from the seat so not sure how someone in a wheelchair would have been able to reach when seated in shower. Showed the pics to front desk at checkout and they asked me to email and said I would hear from management. Haven’t heard anything. Will not return
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酒店回复: Thank you Collen for the review. The team strives to make every stay a 5/5 and we do apologize that you didn't feel that your stay met that criteria. We do hope that the management team was able to assist you with any questions/concerns as soon as they were informed.
2.0分
情侣出游
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Immediately upon entering my room 118, it smelled like someone was smoking a whole pack of cigarettes. I went and told the front desk and was told that she had swapped someone else out of that room because they also complained of cigarette smoke. I was told that the hotel was sold out at that time and that she thinks someone in that corner of the hotel was smoking. There was no resolution given, not even offered to have housekeeping come reclean the room. The dishwasher also did not work. The bed was extremely soft and was dented in in the middle. Not a happy customer. I will not be staying here again.
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酒店回复: Thank you David for the review. The team strives to make every stay a 10/10 and we do apologize that you didn't feel that your stay met that criteria.
5.0分
情侣出游
Have stayed here on trips to FL and Ny. Very comfortable and convenient
酒店回复: Thank you for the very nice review John
5.0分
家庭亲子
The hotel offers a bedroom with a door. This is so convenient when having a family. The sofa bed was more comfortable than others we have stayed at.
酒店回复: Thanks Lori for the great review!
5.0分
其他
Check in young man was so friendly and patient. Minus one star for 75$ a pet!
酒店回复: Thank you for the feedback and nice rating review
4.0分
家庭亲子
Breakfast was ok the fruit was a little over ripe with brown spots , and the eggs were not fully cooked.
I wish I could give a 0, not only did they charge our card so many times for incidentals and then keep passing it off to the next staff member on staff but treatment they gave when asking why the card was charged so many times was insane! I would never ever stay here again.
Mario at the front desk was absolutely wonderful. He was professional, friendly, and provided great information. I had a great stay.
The hotel was very clean and bright. The beds were comfortable and the location was great for shopping. Above all, the young man who checked us in was amazing - very friendly and welcoming. I watched him give a warm welcome to everyone when entered and show extreme patience with frustrated travelers. (Mario?) He’s a true gem!
The first room we checked into had AC that did not work. We moved to a new room that had a TV that didn’t work. The staff was great but it was late so we decided not to move a 2nd time.
Room not ready and had to wait for them to finish cleaning from prior occupant. Front desk gave me key and checked me in and when I got to room they were still in there. One of team pushed back a bit to let me in even tho I had the key. Person said room was being inspected. Inspector came out and said everything ready. Shower was moldy. Dishwasher kept beeping so I had to run a cycle. Next day housekeeping didn’t clean room. Following day went to use creamers provided and they were no longer liquid…curdled into solid blobs. Tile was coming off by sink. Plus noticed for handicap accessible room that shampoo,etc was across the shower from the seat so not sure how someone in a wheelchair would have been able to reach when seated in shower. Showed the pics to front desk at checkout and they asked me to email and said I would hear from management. Haven’t heard anything. Will not return
Immediately upon entering my room 118, it smelled like someone was smoking a whole pack of cigarettes. I went and told the front desk and was told that she had swapped someone else out of that room because they also complained of cigarette smoke. I was told that the hotel was sold out at that time and that she thinks someone in that corner of the hotel was smoking. There was no resolution given, not even offered to have housekeeping come reclean the room. The dishwasher also did not work. The bed was extremely soft and was dented in in the middle. Not a happy customer. I will not be staying here again.
Have stayed here on trips to FL and Ny. Very comfortable and convenient
The hotel offers a bedroom with a door. This is so convenient when having a family. The sofa bed was more comfortable than others we have stayed at.
Check in young man was so friendly and patient. Minus one star for 75$ a pet!
Breakfast was ok the fruit was a little over ripe with brown spots , and the eggs were not fully cooked.
Otherwise everything was good.